KC Companies Inc

The staff at this community were nice and helpful during dad's stay. They did try to accommodate his dietary needs. The community is clean and well maintained. They offer some daily activities, outings and get togethers. I would recommend this community.

Our loved one needed help with the day to day tasks. She just couldn't keep up with the house work, and her health was starting to decline. We talked to her about staying somewhere local and close to the hospital. She didn't want to go to the nursing home. It would have been hard on her, mentally, if she did. We decided on an assisted living. This one worked for us because it was so close, and I'm so glade she loves it there. They are very friendly and kind. They just understand what she needs.

It's a smaller facility with only 1 level. Residents become family fast. Sidewalk that goes around facility for nice outside walks.

My mother lives in Golden Horizons Memory Care she has been there since it opened and loves it. RN [name removed]is very caring and helpful and concerned for the residents. Staff is caring to my mother. She has a lot of space to wander in the facility. It’s a beautiful facility very home like. Activities are held on both sides. The MC side they even dance! Food is great with birthday party’s monthly.

I would recommend the facility with some caveats. The caregivers vary somewhat in their cheerfulness/niceness, but most were pretty good. The housekeeping seemed quite good. We didn't have to move our dad in ourselves since he was brought over from the hospital. Moving the furniture in was no big deal. Communication was okay - somewhat spotty at times. I was not impressed with the quality of the meals, not very balanced between protein, vegetables, and starches. Also very inconsistent from day to day. I guess my main suggestion would be to get a better dietitian.

The reason we gave the care services a 3 out of 5 is because they are short staffed all of the time. They just need more qualified help. Aides need more training. Most were polite and nice, just poorly trained and inexperienced

It seems we have to stay right on top of things. No initiative is made by employees. Phone calls regarding stuff they should take care of for over $5000 a month. We get a call, run there and it is not a valid need. For example: Your mom needs cat food and litter and the litter box is broken. We get there and the litter box is fine, she had 10# of food and 15# of litter. Overall we are happy though. There are a lot of activities including exercises etc.

I would recommend this location to other families. The facility is rather new so everything they have is up to date. They have their main area that kind of branches off into a separate dining room, a separate TV room, and they have an onsite salon. My mother likes to get her hair and nails done regularly so it’s really nice. They also have an enclosed outdoor patio area that is accessible for the memory care unit. If it is warm and nice outside the residents can go outside if they would like. It’s a secured area too; you would need a code to access the unit. The staff overall does a great job. The nurses are knowledgeable and they seem to know what they are doing. However, there are one or two aids that a bit rough around the edges but that’s to be expected in a newer facility. Other than that the majority of the staff is great.

I met with [Removed], the place is reasonable... She referred me to county VA person. I've filled out GH paperwork and intend to return this week.

The staff at the Park Lane Estates community have been wonderful to my mother. They take her to the doctor when they have any concerns. On my visits, my mother is always clean and the place smells good, it doesn't smell like a nursing home. They offer a variety of activities such as singing, bingo nights, and plenty of other games for the residents to interact with each other. The room my loved one is in is perfect for her needs. The bathroom is to die for, the tub is a walk in and is self-draining. I would definitely recommend them to anyone.

My tour went great at this community, the tour guide was very knowledgeable. The place looked clean and well maintained. The residents were playing trivia when i was there and they also offer a lot more activities.

There was no other place that could take him, which is why we picked them. It's ok. They definitely need more staff. It's been 1 year since my husband was there. He passed away. Not sure if things have gotten better with that issue or not.

We like it because it is close in location very inconvenient and there is always something going on to keep our loved one busy. We do know they are understaffed, so sometimes the meal and dining service is a hit or a miss, but all in all they are competitive with the other communities in the area

When my mom was here, they did take care of her but they were not very attentive. One time we came in and she was in her wheelchair for over an hour and drooling. We got her up and when we talked to the staff member working she said she had checked on her an hour ago so we were disappointed she had been there that long. We were upset with the care, they did have a lot of younger staff here.

I would not recommend anybody to send a relative in there with Alzheimer's or dementia none of the nurses or AIDS have Alzheimer's training they're also very much understaffed and no cleaning staff to speak of

No communication. No activities director. They don't clean bathrooms in residents rooms. There's bullying my residents going on. Nothing being done about it. Sub par supposed "gourmet" meals. No communication to family is biggest complaint.

To anyone who is thinking of sending their loved one to Golden Horizons, Crosslake, MN, please read this review - My mother was here until [date removed]and I can only say that this place is “inhumane”. During pandemic no one was allowed in and we could only see her through window. In that time, her glasses were lost and she was unable to see. We were never contacted about this. Some of her furniture in her room was missing and never returned. The most disturbing and upsetting thing to us, was she was sent to hospital in ambulance and we were never notified. The ER doctor called us to let us know she was there with head injury, black eye, and stitches. We called Golden Horizons and no one was there to answer phone. And it was not unusual to find administrator gone and no one to answer door. We moved her right away to new facility in Crosslake and she was treated with utmost care. I cannot emphasize enough what a poorly run, understaffed, facility this is. Think twice before going here.

Horrible place. Do not notify family about serious incidents, drug their residents and let them sit on a couch all day. Left on a toilet way too long. I hope this place gets shut down!