Karolwood Gardens

Province Place provided good care for mother. The main complaint I have is that apparently there is a shady deal going on with the pharmacy they use. I received a bill for medicine 5 months after she left for a signifiCan't amount of money. My mom virtually had medicine with no co-pay prior to that. Province did not notify me of this situation.

The residents were scarce - but pleasant, the facility fine, and the staff available to answer questions. My overall feeling seemed to be a less enthusiastic and cohesive spirit visible within the facility and an administration not on equal status as other facilities. I am not sure that I agree with the smaller community concept which I didn't see as a good fit for my relative.

The food was terrible. Nothing tasted good. They ran out of stuff all the time. They pinched pennies on the smallest things, such as condiments. By the time the food would get to them. It usually wasn't even hot. We had issues with her not getting her medication's all the time. The activity bus never ran. I'm not sure why that was. I even tried contacting the owners, but received nothing in reply. There is a terrible shortage in staff. On the weekends, it could take forever just to get someone to buzz us into the place. And there was just no one there to even check on the residence. Those are probably the biggest issues we had although I could probably think of a whole lot more

Would not recommend based off management. We were pitched that they would be able to support our dad's needs as he has brain cancer and they had a dementia care unit. However, that was not the case at all. They threatened to kick him out at various times if we didn't move him in time (which was hard as both my sister and I lived out of state), and management was extremely unsympathetic to my dads needs. Essentially, they let him in with the promise that it would be great just for our money, and threw him to the curb. Thankfully the nurses were extremely kind.

I would not recommend Karolwood Gardens Norfolk. I would advise going to a more established community. The nursing staff was very accommodating and kind, but the administration was absolutely awful and not accommodating. It was too new and was unable to meet the services of my dad. They were very hard to get ahold of and impatient, and I was extremely disappointed with how they managed my father's care. I felt awfully frustrated because they took in my dad without being able to meet his needs and then kicked him out when it was too much, even though they told us they could care for him.

This is one Adam's had their mother in. Not too impressed.

The majority of the staff are lazy. There are exceptions such as [names removed]. You can tell they really care. I encountered a “med tech” tonight who claims she is a nurse. I asked her if she could do my mother’s laundry or I volunteered to do it myself. She looked indignant and said she was a “nurse” and she didn’t do that kind of work. All she did was pass meds. She is clearly not a nurse because true nurses will always help a patient — no questions asked. She was very rude and disrespectful. Did not know how to take a blood pressure (a nurse? Really?). So lazy and no pride in her job. I was RN/BSN before I went back to school and now am an MD. I will do anything for a patient. - bathe them, clean them up, change sheets etc. It’s about caring. Something this individual knows nothing about! She needs to go work at Wendy’s or something.

My father paid for a full month for my mom to stay here while she was dying. She was not given pain medications when she asked for them & she was suffering greatly from having multiple strokes & a injured leg. They let her lay their for hours until my family threw a fit for them to give her meds because she was crying. She passed about 15 minutes after she finally got her meds. She was in so much pain she could not pass peacefully because of these people that don't pay attention to their patients. Another complaint is this company owes my father a refund for 28 days & he has been given the run around on a refund since February about this. I've been calling on the phone & yesterday they told me they would have a answer for me today. Today I am told the manager is out until [date removed] & I have to call back then. I'm sick of being given the run around by you people. Give my father back his money or you will be talking to my lawyer.

The experience was a nightmare. There was no one there, who knew what they were doing. They need well trained staff. The food was terrible. There was a situation, in which my loved one needed assistance, and I could not find anyone. This was not a safe place. They did not have my loved one in the system, which was very questionable.

Our experience at this facility was nothing short of a nightmare. The marketing person was great, but she oversold. The room was not clean when we arrived. My loved one said that the care staff yelled at her and mocked her when she had an accident getting to the bathroom. I could go on, but I would prefer to never think of this place ever again.

Poorly trained and inattentive staff.