Journeyman Construction

They do have a lot of turnover in admin staff, it has lead to a poor relationship with the director. They have had 3 activity directors in a matter of 4 months. We had problems with the lease agreement amount of money due for any promotion that they had, so make sure you have it in writing because at signing there were issues. This is all due to lack of communication. I would recommend the facility and program to others looking.

We toured with SoCo Village and none of the employees even acknowledged my dad or me. It was also very dirty. We did not see any residents in the common areas. Those were the main reasons we did not choose this facility.

Some of the staff was helpful and some were not. My loved one had no complaints about the food. There were a lot of incidents, in which my loved one needed help ( pushed button several times) no one came to help, finally came and still did not help loved one. My loved one is now in long term care and did not have a good experience.

I wouldn't recommend the community. The staff seem inexperienced in a new community. The staff to resident ratio is good. However, for 10 residents there would be 1 staff member. There were times that I would see the chef watching over the residents and not a nurse or CNA. The communication with the staff was not happening with the family about concerns over my loved one.

I fell in love with this place, was going to call it mom’s new home. Within a month she wasn’t being given all her meds. Her 90 day supply of meds lasted her til August, but not the pain meds… Their promise to be in the room in 4 minutes is not accurate we were luckily if it was 10 minutes. There were a handful of aides, med tech and employees that were exceptional but that does matter when it comes to the safety of your loved one. The director gets you in the door and is great the first 2-3 weeks then doesn’t say a word to you, as if you are bothering her. [name removed] is amazing, so kind and really is a genuine person who cares for the residents. He will always go above and beyond and will try to answer all your questions when the director never reaponds back. Please consider sending your loved one here. They have no type of system and residents have left the premises without supervision. And unless you are in control of the medication definitely don’t let them have control of it!!!

My family needed to unfortunately get my dad in a nursing home because of a series of falls and his advancing Parkinson’s. We did our due diligence and visited 4 homes with the Philomena checking all the boxes, close to our house, new facility, seemed like a caring environment. We were very wrong. The level of care was not only poor, at times, it was non-existent. Small things like my dads clothes missing, not being dressed right or wearing others clothes. To larger issues like breaking equipment (bed and wheelchair) to as bad as not help feed him meals and missing administering essential medication to him. The staff was just as bad, [name removed], head of nursing, was not helpful, did not know the first thing about care and after numerous corrective meetings still did not correct level of care. A warning for all people looking into this facility. Do not subject your loved ones to neglect. It got so bad for us we needed to bring my dad home and set up our house for in home care.

Be aware of pretty packages; sometimes their contents aren't what you expect. Buda Oaks is a beautiful facility, but nothing is as it seems. Dealing with management was a nightmare, and the care given my mother was minimal, at best. If micromanaging every aspect of your loved one's care is how you want to spend your time, then, by all means, choose BO. However, if you require real care for your loved one, there is another assisted living facility in town that is exceptional, [community name removed].

In the limited interaction I've had with the staff, they've been nice. But they just don't have enough people. There's one caregiver and two med techs to care for all the residents, about 22 in total plus some of their spouses. The one caregiver has been good, but honestly very few care services have been available to my loved one due to staff shortages. They went on an on about how great the food is, but it's jut not very healthy. You can tell their food budget is low. We've had problems with laundry getting done, and they are especially low staffed on the weekends. It's also located in a bad neighborhood. The rooms are very small, but that's typical at most places. They were willing to work with us on the cost, which was one good thing. They've also been able to take accountability when any issues have arisen. It's not a horrible, terrible place where people are mistreated. They just don't have enough staff. But they've been very willing to try to listen, even if they couldn't do much about our concerns.