Journeyman Construction

Having been here only a week plus a few days, may be hard to make a full assessment.

This community was very beautiful but it was too new for the type of environment that I was looking for for my loved one.

We chose The Philomena because of the layout of the building it is all on one story. My loved one has a care plan and it did not get followed which is why the care got a 3. There is not good follow through when they make promises on the care plans. Every time I go, there are things that are not done that should have been. When I let people know, I get no response. It is frustrating when we pay the amount of money that we do and are not getting the care that is needed. My dad does absolutely love the caregivers that come in and knows all of their names, the individual people are great it is just the communication as a whole is where the issue lies. My dad is super happy here, there are just some things that I think need improvements.

They are very caring and take care of the patients pretty well at this community. They have activities like arts and crafts and bingo, and games to keep the residents busy. They also have get togethers and dances.

The meals are good but due to the turnover rate the dining service is a little slow. The appearance of the community it outstanding, it is fairly new so the cleanliness really stood out to us on our tour. The friendliness of the PR lady was really good. The staff even given the current circumstances have been really good.

Very clean small and close knit community in turn makes it easier to be manage and more personal with individuals and staff. Very bright, welcoming and pleasant environment.

SoCo Village is a beautiful brand new facility, it has such a bright and happy atmosphere. The staff members have been great and so have the care services. When we first moved our loved one in, we got to see her meal and it look delicious. It was a well executive and elevated sandwich, salad and soup. Our loved one has put on some healthy weight, and they have ice cream for her every night. Given the current circumstances the activities are still limited but our loved one gets extremely excited to do the puzzles and things of that nature. She seems much more engaged then before moving in, her eyes are lit up and she is overall healthier. They were very helpful with the whole transition process. However, the finance side of things have been a little disorganized and some of the staff members don't see as well versed on how to run a facility, but that could be due to the pandemic and being a new facility.

They are low key racist. They always treated my wife differently than other guests. Asked questions from her that they did not ask white visitors. The staff is not problem solving for residents and the communication of any needs of residents have is poor. They sent my mother to ER for nose bleeds on several occasions and it took me noticing there was no water to humidify the oxygen machine.

Beautiful place. New everything. Tastefully decorated. They put on a good show for the tour. Weekly housekeeping ( except holidays, except they don't put clothes away, except they try to not remake the bed, except that they rush in and out and it's a half [removed] job). Activity calendar with tons of options except they don't mention that many are cancelled because activity director is chronically missing....or that a staff member just walks in, turns on a YouTube video and leaves. Lovely menu....except that they're always running late. Except that food is sometimes served cold. Except that food is often overcooked and difficult to chew. Oh and the last head chef just walked out with no notice. Yes they administer meds but med techs are always quitting and the agency people don't know the residents. Meds are frequently late or waaaay too early. Staff doesn't always reorder meds in a timely manner and sometimes residents go without life savings meds for days.

They do have a lot of turnover in admin staff, it has lead to a poor relationship with the director. They have had 3 activity directors in a matter of 4 months. We had problems with the lease agreement amount of money due for any promotion that they had, so make sure you have it in writing because at signing there were issues. This is all due to lack of communication. I would recommend the facility and program to others looking.

We toured with SoCo Village and none of the employees even acknowledged my dad or me. It was also very dirty. We did not see any residents in the common areas. Those were the main reasons we did not choose this facility.

Some of the staff was helpful and some were not. My loved one had no complaints about the food. There were a lot of incidents, in which my loved one needed help ( pushed button several times) no one came to help, finally came and still did not help loved one. My loved one is now in long term care and did not have a good experience.

I wouldn't recommend the community. The staff seem inexperienced in a new community. The staff to resident ratio is good. However, for 10 residents there would be 1 staff member. There were times that I would see the chef watching over the residents and not a nurse or CNA. The communication with the staff was not happening with the family about concerns over my loved one.