Journeyman Construction

I would probably say that no where is perfect but everything at Philomena is satisfactory and they seem to want to make everyone's experience a good one. It's a nice, cheery facility and the rooms are comfortable. The executive staff seemed more willing to accommodate my mom's needs. They were very accepting of her.

Very nice place with a very nice and friendly staff. The place is decorated beautifully. More upscale dining room look. And the staff seems very friendly & knowledgeable. And a Buda Oaks without our knowledge, we now have three other long-term family friends that are there that we did not know were there and one of the gentlemen who conduct some of the activities is actually a distant family member and does a great job entertaining everyone w/ musical activities.

Most of the employees are friendly and professional. The ED was extremely friendly before we signed with Philomena. Afterwards, it seemed as though we didn’t exist. Any issues we have had were corrected.

Elderly married couple received quality treatment and support during an extended stay in Austin Texas. Staff exhibited professional and friendly service throughout our stay. Highly recommend this facility. My wife and I continue to reside there.

The location was ideal for us. The decor and cleanliness of the facility was what I felt my mom would have selected. I feel that it would have been nice to have a checklist for move-in for memory care. i.e. A list of suggested and mandatory items on the checklist.

My brother in law was quite ill in the final stage of cancer when we moved him to SOCO Village. He was not mobile and required the highest level of care available. He was also a bit paranoid because of his illness and the medication he had to be on. So, he was not an easy resident. The staff at SOCO always responded to our calls and texts regarding his care, even in the middle of the night,, which was a comfort. We felt they really cared and tried their best for him. They have many activities for the residents which unfortunately my b-in-law wasn't able to participate. The food was pretty good. Really the only complaint I'd have was that the trash wasn't emptied often enough. Our minister visited him early on and commented on the smell in the room, which was embarrassing. And at the end, when all the family was visiting daily, the room was full of fruit flies. I would recommend SOCO Village to friends, but keep an eye on the trash situation.

My loved one was previously a resident at SoCo Village and the overall experience was okay. It is a newer facility, however, it is in a busy intersection part of the city and there were lots of homeless around so it didn't feel completely safe when my loved one ventured off from SoCo. There weren't many food/grocery/restaurant options nearby that felt completely safe. My biggest complaint was staff turnover, in all areas, which lead to shortages of all kinds.

We moved my mon out after 4 months because we decided it was better to keep her home with us. The facility was nice. The director back then was slow to respond, but I don't know if she's still there because it has been over 15 months since we moved my mom back home. [name removed] was a prominent staff member that was phenomenal! The food & housekeeping were wonderful, however it was expensive.

Right as Mom moved in the Exec. Dir. was replaced. Several of the issues discussed with the previous E.D. have not been accurate. Our issues: 1)They do not make the beds everyday as we were told. 2)Laundry is not picked up on the same day each week, occasionally not at all. 3) The few movies they have played in their small theater have not been of interest to elderly. 4) They do not recycle. The food was exceptional at first, but is not always even room temperature. A new chef has been hired; several changes have been tried. Overall, it is the best. We have had a number of issues; but still feel it is the best. Bright, clean, and friendly staff! The staff is great. We especially like [name removed] who runs the front office. She is always friendly, and she follows through on promises!

More staff needed. Food still is better than anywhere else we saw. My mothers health has improved a ton since she has been there, but she is now self-managing meds because they could not seem to stay consistent in keeping them stocked and delivered at the proper times. But we experienced the same thing in Houston at what was supposed to be the #1 rated assisted living place in the Houston area. Centrally located if you live in Austin and want them nearby. Still very happy she is there and that we picked this one.

This has been a good convenient location for family to visit our loved one. The community is very accessible and the family is able to visit our loved one often. The staff are very friendly. They have themes available for holidays for the residents to participate in. There are three meals provided a day to the residents and they have choices to choose from.

Sometimes things go great, but not always.

Having been here only a week plus a few days, may be hard to make a full assessment.

This community was very beautiful but it was too new for the type of environment that I was looking for for my loved one.