IntegraCare Corporation

My Mother is a residence of Newhaven Court at Clearview in Butler, PA. Over Christmas, a package was mailed to her with a $50 gift certificate in it. The USPS tracking receipt clearly shows the package was delivered to Newhaven front desk, but my Mother never received the package. After numerous attempts to determine the location of the package, Newhaven continues to be unresponsive about the status of package. I question if this is an isolated incident or do other packages, especially around the holidays when monetary gifts are likely to be included, show up “missing”. Since Newhaven refuses to respond to inquiries, I cannot say. You should think about this when considering a resident for your elderly parents - especially if some of your family members are at a distance and need to send gifts via mail.

This was one of the worst decisions we had to make as a family. I can't even count the number of times I was made to feel uncomfortable by all of the staff members when visiting. Constant dirty looks - perhaps because we knew the poor quality of care that was going on no matter how many hours were spent trying to collaborate with staff members how to make things better. How to respond when an emergency call bell is ringing instead of ignoring it for over a hour. As the level of care increased, they insisted they could do it (probably just for the increase in money) and FAILED miserably. My blood boils any time I think of this place and I absolutely do not recommend it to anyone else thinking of putting someone they love in here.

My Aunt lived at Glen Mills Senior Living for about 3 weeks, after Glen Mills determined that they could provide the level of care that my Aunt required. Less than a month after she arrived, my Aunt was rushed to the local hospital in respiratory failure and diagnosed with both flu and pneumonia that the Glen Mills medical staff was unaware of. She died five days later. The Pennsylvania Department of Human Services, Bureau of Human Services Licensing, just completed their investigation of the facility and found them negligent in the care of my Aunt. We are considering legal action.

Our mother has been there one week. Her level of care included 2 showers per week which she requires assistance with. She has not had a shower. When she pushes the button for assistance either no one comes at all or someone comes and says they will be back and then they don't come back. The other options available to us had no room available and now I no why the Pines had ample space available!