IntegraCare Corporation

Significant neglect. Understaffed, poorly-trained or overworked staff. Neglect with hydration, meal assistance. No coaching or assistance. Lay workers administer meds with insufficient training. Neglect in effective bathing, oral care, and wound care. Frequent falls, dehydrated residents. Lack of quality care at exorbitant cost.

I am not sure where to begin. My Mother is now in Lancaster General Hospital, because she fell at Magnolias on Tuesday, the 1st of March 2016. She has bleeding in the brain and we are deciding if we should put a feeding tube in for her. No one from staff had looked in on her for three hours. No one from the staff called the children when she fell for two times .They wanted her to eat breakfast before calling the ambulance. They were not going to call the ambulance, but Thank God, my sister-in-law was there and made the call. The laundry was not done at all for the week she was there. She had no bath. They were suppose to order a bed rail and a fall mat and that never happened. They told us that on Monday a psychologist was going to come to evaluate Mom. That never happened. They made us stay away for four days. That was precious time we could have spent with our Mother and they would not let us. Now my Mother needs skilled care and not sure how long we have with her. She cannot swallow at this point. Does anyone at assistant living places care. I spoke with Heather for an hour. She never apologized or would admit that these things were not right. She wrote some things down and said she would check into it. If she calls me back with what she has found, I will be very surprised. We could get a lawyer, but what good would that do, Mom is not good and I feel Magnolias has failed us. I really would like all the money back that we had given for Mom's short stay. Some of the people were very friendly and we appreciated them. You need more staff to be able to run a more safe and caring environment for dementia patients. Heather made it sound so wonderful and great when we met with her for the first time, but we will never recommend your facility to anyone we know. I am sorry for this negative note, but my Mother is in very bad condition because of the negligence shown to her and it makes me sick to my stomach.

My Mother is a residence of Newhaven Court at Clearview in Butler, PA. Over Christmas, a package was mailed to her with a $50 gift certificate in it. The USPS tracking receipt clearly shows the package was delivered to Newhaven front desk, but my Mother never received the package. After numerous attempts to determine the location of the package, Newhaven continues to be unresponsive about the status of package. I question if this is an isolated incident or do other packages, especially around the holidays when monetary gifts are likely to be included, show up “missing”. Since Newhaven refuses to respond to inquiries, I cannot say. You should think about this when considering a resident for your elderly parents - especially if some of your family members are at a distance and need to send gifts via mail.

This was one of the worst decisions we had to make as a family. I can't even count the number of times I was made to feel uncomfortable by all of the staff members when visiting. Constant dirty looks - perhaps because we knew the poor quality of care that was going on no matter how many hours were spent trying to collaborate with staff members how to make things better. How to respond when an emergency call bell is ringing instead of ignoring it for over a hour. As the level of care increased, they insisted they could do it (probably just for the increase in money) and FAILED miserably. My blood boils any time I think of this place and I absolutely do not recommend it to anyone else thinking of putting someone they love in here.

My Aunt lived at Glen Mills Senior Living for about 3 weeks, after Glen Mills determined that they could provide the level of care that my Aunt required. Less than a month after she arrived, my Aunt was rushed to the local hospital in respiratory failure and diagnosed with both flu and pneumonia that the Glen Mills medical staff was unaware of. She died five days later. The Pennsylvania Department of Human Services, Bureau of Human Services Licensing, just completed their investigation of the facility and found them negligent in the care of my Aunt. We are considering legal action.

Our mother has been there one week. Her level of care included 2 showers per week which she requires assistance with. She has not had a shower. When she pushes the button for assistance either no one comes at all or someone comes and says they will be back and then they don't come back. The other options available to us had no room available and now I no why the Pines had ample space available!