Insignia Senior Living

Loved the size of the facility

The staff at the Insignia are great. They take very good care of my loved one and the nurses are so polite. I am happy with the care that he is receiving. The thing I am having a problem with is communication. They do not answer or return my calls.

Our family had an in person tour and it was nice but they had added on some new sections to the old section and we were not all that happy with the way it was done, it was very long walk ways to get from the different sections. So those with walkers it wouldn't be convenient. Also it just did not smell as fresh

The main complaint is our loved one is not capable of having a cell phone so it is hard to get in touch. The staff are hard to get a hold of, so communication is something that needs improvement.

I found Tapestry House to be dark and depressing, it was not the right fit for my friend.

The salesperson was wonderful. He shared everything I asked. The program sounds excellent. However I smelled a variety of scents I think because it’s an old building of former nursing home. My nose is sensitive and that bothered me.

Tapestry House went through a staff change. The original staff who worked there was very friendly, but once they when through the change the new staff group was not not very friendly. Care services weren't very consistent. The rooms were very nice, the layout of the community was very good. It is a smaller community which we liked and we new my mom would be very comfortable here.

They did a good job keeping the resident rooms clean. In the beginning, the staff was more experienced and friendly. Over time, they seemed to have some turnover and the new staff wasn't quite as experienced or friendly. Same goes for the care, at first it was good, then towards the end, they ended up forgetting my mother's medication one day. As far as I know, the food was good and there were plenty of activities. One time I took my mom and they were all going on a field trip, which my mother enjoyed.

[Removed] was very Informative...and experienced with Memory care issues and the Rehab Mom is currently located. Answered ALL my questions with a smile and called my next appointment to let them know I was running late with the Tornado Drill that caused everyone to run behind.

Well, we have had a few little mishaps here and there, but I think everything is okay now. There was a miscommunication with her medication. The facility is low on staff and I think that is part of the problem. Hopefully we have the situation worked out now.

all inclusive.Dr.on site. transportation w/notice ahead.

The Director invited me to lunch. The place is nice, but no extras that I noticed. She did talk about how to get Daddy involved in activities, to tell him to get ready instead of giving him a choice whether or not to participate in a chosen activity. I liked her attitude, to just encourage him to be involved. He is a hermit now, he needs activities. Just like all homes, there is a smaller percentage of men in comparison to women. They die off sooner than us I guess. They have a support group that I am going to next week. I like this home, no frills, an average price, not too high.

Loved the size of this facility also but a little on the expensive side

The smell turned me off immediately. They seemed to have good activities for the residents.

I had a decent tour of this community. The community is not wheel chair accessible, and I know that is a problem for them. From what I saw the community appeared to be well maintained. The staff was friendly and nice. The room they showed me was a bit small. It just wasn't the community for my father and his needs.

My mom was moved here from a rehab hospital and we were told there was a facility physician. What we weren't told was that he had discontinued his monthly visits 6 months before, and that he would only treat my mom once she was established as his patient. Something we didn't know until home health needed a physicians order to treat an issue my mom had... Which was delayed until she could be seen and established as his patient (1 week + later). When I spoke to the director she was unaware he no longer worked with the facility. Another surprise for me. They seem to be understaffed quite a lot in the last month. Hopefully this will improve soon. The food is good and kitchen and common areas are clean, but there are times I feel my moms room hasn't been cleaned as it requires. Things like changing bed sheets, cleaning of the bathroom, etc. The building maintenance person has another job as a fire fighter, in the event your issue falls on his work day.... You wait. Overall, it isnt a bad place, but I feel there is lots of room for improvement.

The facility is ok, it's quiet and not gloomy. Housekeeping is weekly and I think they do a good job. Communication with the family is good. The food is good, good quality and variety. They really seem to be understaffed and unable to provide what they said they could. . They definitely could improve not only the amount of staff, but the quality of their training and skills. Some do great, others are just there just to be there. I would not recommend them to friends and family.

Ok community, not a lot of staff during the tour.

Extreme staff turnover, lack of trained caregivers, poor caregiver bedside manner and work ethic. Ineffective leadership. I would not recommend anyone send their loved one to Tapestry. It's unsafe.

Tapestry House is horrible! My dad lived there for one month and we moved him. There is a lack of professionalism and the staff is not properly trained. The med carts are unorganized and meds are misplaced. The facility is dirty and the laundry is a chaotic mess. The call buttons are never answered and it is literally impossible to reach anyone who works there by phone. My advice is to run as fast as you can AWAY from Tapestry House.