HMP Senior Solutions

Took 10 days to get first shower. Grab bars and raised toilet we had to pay for, then pay to have it installed . This should have been in place long before we came.

We are very satisfied. The food is good, I would say a five. There seems to be a turnover, the head nurse has changed, and other nurses too. The head nurse is an L.P.N., not an R.N. which surprised me. We chose them because the number seems to be something they could deal with, there weren't a whole lot of people there.

I think they're price is a little bit high but mom likes it there and I think they're nice to her. She doesn't really require a lot but her meals are provided there, three a day plus snacks. The housekeeping is okay. I've been there when they said they would come back and they haven't so my sister and I did it. There are quite a few things going on there. I know that people come and play the piano and they play cards and games. They have people come in and do exercise, you know, the type that they can do. They always seem to be pretty busy there. I just feel like for the price all my mother gets there are meals and her room because we giver her her medication and clean her room. I think more attention could be given to those areas.

When mother went there they had just opened and I think they were having some growing pains. The staff was friendly and they were competent but I think they were overwhelmed sometimes with taking in new people who require extra attention when they were getting settled, which is not outside the norm. My mother's dementia was too severe for her to participate but the activities that I saw were good and appropriate for that unit. Overall, it was good. I don't think I could have found a better place for her. I would recommend it.

very nice and clean

Beautiful facility. Liked the fact that they had the ability to accomodate based upon needs. May be too large a community. The director was very enthusiastic and obviously loved her job. Kitchen facilities in room, but he'd have to pass a microwave test (not included). Phone and cable are included.

close...nice place... Went to family night party...

Nice room -- opening in 1 br, nice kitchette with sinks. Studio also ok. Lowest sign up fee -- takes refundable deposit of $500. Allows pets and has service dog in rehab dept. Rehab people -- 2. On site Nurse & Dr visits. Concerned over building security tho.

Really liked this one, almost too good to be true. Seems to have good care and interested in helping with all aspects of continuing care. Has memory care unit.

The following are bullet statements; The staff is very attentive, loving and helpful from the maintenance man to the administrative staff. Need a greater variety of in house activities for those who are more mobile. Menu is repetitive. Side dishes do not always compliment the entrée. Portions are at times ridiculously small and laughable. Meals arrive uncovered warm and not "hot". Meals arrive often not as ordered and incomplete. Arriving to meals later in the 2hr. allotted time will find it hard to find a clean table with a complete place service. I question the nutrition of some of the meals with the generous use of butter, cheese and oils in the cooking process. Meals and content continue to decline despite complaints of patrons.

At first when my grandma got here it was a little bit of a rough start. Like requesting things to be fixed that could possibly be hazardous, I had to call the corporate office to finally get that resolved. And then the 1st 2 weeks no one came to clean her room now they are on top of things. They are improving a lot of things. There is one caregiver named, [Removed] he will go above and beyond for my grandma. The food is good and the activities are great like music events. They also have a nice courtyard area.

The Northglenn Heights was not as upscale as what we were looking for. The room they showed us that my loved one would be in was very small. The staff was very friendly and answered all of my questions.

Some are helpful and others aren't . The care services varies. To improve I think they needed a few more staff members so that when somebody fell down the hall or someone called in sick there would be enough people to cover. A lot of times they are short staffed.

We were disappointed by our experience with Lake Wylie Retirement. We heard very good things about them, but things seem to have gone downhill recently. Our loved one was mostly just sitting in a chair on his own. Since he was left he attempted to get up on his own and suffered a fall.

I liked the facility. It was clean and bright. The staff was friendly and helpful.

Facility itself is excellent, individual rooms were some of the largest, nicest of all we looked at. That was a lot of what sold us on it - great facilities, and food is great, good activities, too. However, we have had all kinds of issues with the staff there. Serious communication issues, cases where right hand doesn't know what left hand is doing, etc. they didn't even know mom was there the first few days. Staff very lazy, has to constantly be stood on to do their jobs and care for mom like supposed to. I have the director's personal cell number, and have had to use it multiple times to get staff to do their job. There have been times mom has fallen in her room, we noticed it first on our web cam, and it took hours of phone calls before they finally attended to her. They are required to check on mom at least every 2 hours, but there were times she was ignored for nearly 12 hours. Took several calls to director to get that corrected. Great place, but overall care provided is severely lacking sometimes , due to some of the lazy staff.

I had great communication with the lady who got us in and showed us the the apt and when I really needed you get ahold of someone she would make it happen. I just have concerns about the medication not being dispensed correctly causing stress to me. I wish they were more interactive but they are nice and helpful at the front desk.

The apartment is very clean. Common areas appear less clean, probably due to need for updated carpet and paint. They have good care for the most part, but it seems to drop off sharply on the weekends. The food is good, but the process for off- schedule eating needs more flexibility. Dad often misses meals and just has to wait until the next meal (which is easily missed, too). There are a good number of activities, but they seldom interest my Dad. They probably need more attention paid to devising activities for men. We chose this community because of its affordability.

So far it's good and I would recommend to others.

My friend was just not happy with the way she was treated. The first month was ok. Basically I think the staff was overwhelmed.