Highmark Senior Living

The aides have not had training or any experience. Mom was dying from cancer. They had to be reminded every hour to give her medicine. Two of the girls asked me which arm to use for the morphine. It was liquid and I had to teach them how to put it in her mouth. No supervision whatsoever. Director too busy thinking of himself to actually do his job. Think twice about trusting them with your loved one.

Edencrest at Riverwoods in Des Moines,Ia, the staff was not trained to take care of dementia people. They would yet me wife be wet for hours, would not give her shower, she would wear the same clothes for days, My wife loss 12 lbs. in the she was there, some of the aids would feed her or save her food. She had a black eye and a hip hard so bad her had to go to the hospital. The hospital doctor say looks like she was abused there. The Edencrest nurse say her does not what happen to her. I found my wife on the floor sleeping I ask how long has she been on the floor the aid said she there when came work, which at that time it was 3 hours. Some of the aids are real nice but some wasn't. I would not recommend that place for memory care at all. Other people that have family there would say if they could breath they would hire them. They are over payed and the kind of help you get.

We did not have a good experience with this community. From the very beginning we stressed to them that we didn't want this to be a "trial basis" type move, we wanted somewhere that our loved one could be comfortable in until the end. They told us this wouldn't be a problem, and that they could handle her level of memory care. However, after only 2 weeks here they've already said we need to find somewhere else for her, which is the exact situation we were trying to avoid. It has been a very negative experience.

We had to move my mother because the level of care was almost non existent.

Alzheimers/ Dememtia unit Review. My mom was moved no less than 4 times in the 7 months she was there. The staff is not trained properly, and management does not have their backs. No wipes, no cleaning products, and those who try to care cannot because they do not have the proper equipment. No one there repeatedly. Yelling at my mom from across the room while sitting around. Mom was left in a soaked bed without attention until noon. Left in a room with no bathroom....Any facility affiliated with this one, I would Highly discourage. This is not a joke or a prank. I wish it was.

My experience with Edencrest has been a nightmare! I was promised a rate. None of this was documented on the lease until we had to remind them and had them rewrite the lease. Then it was just noted in writing (not typed). We were promised that the life time fee could be made in installments and was told at time of signing - they made an error and did not notify us until the day of signing. They should have called us at the time the error was noticed. I was also promised that moving mom in 3 days before the 1st of the month there would be no charge and then was told I needed to pay for each day on the day of signing. I feel the management is inexperienced with no prior Senior Care experience. The manager did not relay any information when errors were made. All phone calls were made by the family - no phone calls were made by the staff to relay mistakes or to check on move in date. No information was relayed until day of lease signing. The staff had 4 weeks to prepare for my Mom's move into the facility and they did not have her meds ready when we arrived. My Mother has Alzheimers and the staff have been very nice, but have had no training in taking care of Alzheimers patients. Alzheimers patients need to be on a strict schedule and need to not have to make decisions on what to eat and when to eat and drink. Elderly patients need to be reminded to keep up their daily fluid intake, not ask for food or drink when they want. The elderly also need to have the ability to ask for any drink or eats at any time of the day or night. Food and fluids should be given to residents on a routine basis without asking. I would like a to speak to a qualified owner of this residence - not the manager, she has not been helpful at all. My Mother has 4 daughters - the manager should have been aware to get the propery documentation signed by the executor so that we all are able to talk about moms care and our concerns about her care. We all have a part of Mom's care - I understand HIPPA I work in an Insurance Agency - this is not new to me. We also have had Mom in a very qualified care facility for 5 years prior to Mom moving here.