Highmark Senior Living

None of these facilities are perfect. They are often understaffed, and administratively they make mistakes. They take adequate care of my Mom.

I am quite satisfied with most things so far, no place is perfect but they have been good to me & I have no big problems with anything. I am close to all the places I need to go & no one is trying to make me do things I don't want to do.

The facility was well knowledged and help make the process go smoother. The gentleman in charge of the intake, unfortunately, had taken a position right as my father moved in. A few weeks later, the director of the facility had given word he was leaving also. These two gentlemen specifically helped the process tremendously.

It's a beautiful facility that tries to have activities to engage the residents. The staff is caring. There is a resident advocate group that meets with the staff to talk through any issues or new ideas which I think is great. They seem to bring in a variety of entertainers each week which the residents seem to enjoy. My relative is able to walk in the building for exercise as well as attend generally daily exercise classes which has been so good for her. She has made several friends and enjoys living in this community.

Their communication process is excellent. Staff is very caring and takes time to listen. Since my father in law's admission there has been a leadership change with many improvements

The staff is welcoming and kind. It seems clean for the most part, but[name removed], the executive director is very rude and unprofessional. I do wish we would have looked around more but has to act fast.

Weekend staff were not so good, they were all contracted staff. They were very expensive and charged me for 15 days after she died. This is not a place I would consider if I need it.

So far so good. Dad seems safe and happy. It's a small, kind community. The rooms are decent, bedroom has a queen bed comfortably and the living room has a couch and chair. Activities tend to be mostly cards and other games, and occasional performances especially around the holidays.

we had to change her level of care to the memory care unit after 2 weeks and I wish we would have been told that from the beginning. more frequent laundry needed and entire place needs a refresh. very friendly. had a fall within a month. my mom didn't participate in any while in the assisted living area and just watches TV in memory care.

there are many activities offered, my dad has not taken part in them. The key fobs they use are hard for my dad, he is used to a regular key and lock. He struggles even after 6 weeks or more of being there. We chose Edencrest for Location - close to my brother and me. Cost- they ran a special price for the first 12 months.

Very nice facility. The staff is extremely helpful and always looking for ways they can help residents. Facility is always clean. Elegantly decorated common areas for season or holiday. Menu could be more varied. Staff is very accommodating if resident wants special food while ill.

I was pleasantly surprised with the look and feel of the facility at Edencrest at Timberline. Friendly people, good food (sometimes cold, though) and good activities. There were some resource constraints, but management was working on handling the issues. I felt at home from day one of my stay.

There has been a lot of turnover so I think they are working on it. But staff do not say hi to visitors and no one knows their names. The kitchen staff has been new a few times. It appears they do not plan menus taking the residence age and abilities to eat what they cook. Most things are fried and coated. I have personally eaten there and it was overcooked and cold. They have removed the salad bar so no other choice. I feel they at least need to always have fresh fruits available and yogurts. Casseroles and foods that are more easily digested.

Friendliness of staff. 4 Nurses don't have time for residents or resident's family. Neither does executive director. They don't return phone calls. Meals and dining - Breakfast the best. Lunch and Dinner repetitive. Activities - Repetitive. For my Mom, the activities are too simple. Bingo all the time, crafts a kindergartner can do.

Included in the price is transportation to social or medical events. They attempt to get input for social events and the menu from residents. The staff regardless of position chip in where needed to meet the needs of residents. The assistance given those in assisted living is defined in an assessment that can be modified as needs change as soon as 30 days. Staff are friendly and respectful.

The staff was very friendly and welcoming. I would recommend Edencrest at Beaverdale. Everyone was very nice.

I am basing this off of the memory Care unit since Mom has been there the longest. They're willing to work with families on where to place residents and how to care for each individual resident. With the activities, they could improve by just trying to include the memory care residents more often for having more separate activities for the memory care. Food is hard.. it's tough to cook for that many people and I know they're understaffed. I think they probably do their best.

It was the nicest place I could find for my brother that met the criteria of having assisted living and memory care. Our main criteria was that we needed a facility that would do a spin down. We agreed to pay for two years with the plan to go to Medicaid after that. They only have a few places for that and I just hope management changes don't affect that plan.. Overall, I am happy with our choice!

It is a nice community with a good amount of activities that suit many different types of individuals. The staff is friendly, and gives my loved one appropriate care for their needs. The primary factors for choosing this community were proximity to family, cost, and overall feeling of comfort when touring.

I liked the community, and it was affordable. I would recommend to others.