Greystar

My parents wanted a place to retire and live comfortably. Little did they know the rent would increase heavily after a year and promises of new carpet and new appliances would be installed at a later time. The new carpet never happened and if your wanted new appliances then your rent would increase heavily. Even if you don't get new appliances, every year the rent increases-at least by $50. Now for someone on social security that is a hefty increase. The management will tell you no the rates don't increase by much but it does. My parents could not continue to afford to pay more money every year so they gave notice and had to pay their last months rent. Now a few months later they have a collections notice for the last months rent and for damage to the carpet which the company had advised was brand new, which it wasn't. My parents didn't even get a phone call or a bill from Destinations at Alexander-just a collections notice. They advised my parents the brand new carpet which was replaced was now damaged. New carpet, that never happened. How can a senior living community take advantage of the elderly. My father is 78, really come on Destinations at Alexander. So before you consider living there, do your homework and talk to some of the residents. They will tell you the truth. There is so much turnover at this community it is so sad. The management is horrible. It's all about money and not taking care of senior citizen residents. My parents would even volunteer with activities and any help needed at the community, and this is how they are treated. Please beware. I am just trying to let you know it is now what it seems on their website.

This was NOT a good experience for my loved ones. When they needed emergency assistance, it took the staff an hour to respond. The place looks lovely, and the people that worked in the front were quite nice. Also, the cleaning was included – but it was not up to par. When my loved ones moved out, it was like they had never cleaned under the furniture! All in all, this place did not have that “family” feel. My loved ones were never engaged to join any of the community activities or events. It is a beautiful facility, but this did not work for us!

Recently left....maintenance ignored issues for months and kn the case of security doors for over a year and counting. Hit with large move out charges unethically in my opinion. AVOID! Water damage from roof leak unrepaired for a year plus.. Dishwasher malfunction for 4 months, carpets in halls filthy...etc etc

The Manager team make your credit ruin after you leave their complex. They are not really friendly but show themselves nice. I did a big mistake with trusting these people. I paid off in full with them at the very last day but unfortunately they made my credit ruin only for a little money that they think I owe them. This complex makes you depressed. Stay away from them

Tell them not to move here. Terrible new ownership and management. When I moved here there was a 6 dinner and 6 breakfast meal plan and a Sunday brunch. There was weekly housekeeping and 2 emergency cords in each apartment, someone at the office all night in case of a medical emergency, a bus to take people to doctors and shopping. They've taken all that away. Those were the reasons I moved her. Now they have a $[fee removed] non refundable pet deposit , $[fee removed] a month pet fee, $[fee removed] trash pickup and $[fee removed]for a very small storage unit. There was a very nice community spirit. Here but they destroyed that and many people have already moved out. If anyone asked me if they should move here, I would say absolutely not.

AVOID!! After touring the Overture, stressing the desire to have a place for my parents following their simultaneous health emergencies, my husband and I submitted my parents' application. The staff, including the GM, "LF," understood that occupancy was urgently needed. LF said they would have the unit ready for move-in by the end of the week. We left a $[fee removed]community fee with LF & awaited her promised call, which never came. She failed to respond to multiple emails despite HER request that we email her. She never produced a lease or attempted to deliver the unit on time. She strung us along & denied any responsibility for her lack of communication & inaction & refused to refund my parents' money despite never producing a signed lease or keys. She cost us precious time and money and caused an inordinate amount of stress. This place may look good on the outside, but it's rotting from within.

Old, dirty, expensive and nasty staff! Maintenance does not like to maintenance and they charge for inside and outside lights and gas. Full of bugs and spiders. Parking is expensive. Smells of crap in the halls. My cable box caught on fire shortly after I moved in and my electric stove plates get too hot!

This is not an assisted living facility. There are no restaurant facilities. Folks ordered food and it was delivered by a staff member. There are minimal activities provided. The apartments are old. Some units have been renovated. Parking is a problem for visitors as there are reserved spots for residents for a fee per month. There is no nursing or medical staff at this facility. This is strictly a independent living. I would not recommend anyone over 65 with health issues to live here.

I live here and for the past 8 plus months I live on a floor, the 4th floor of the south tower with a resident who is allowed to smoke here while we all signed a non smoking addendum stating no smoking in or on the premises! I have reported to local, medium and higher up management and NOTHING is done. He is allowed to live here and the doors to all apartments are not completely with all being weatherstripping approved all the smoke defers into the apartments. Tonight about 8:15 I went out to put trash in the shoot and the smoke being this time marajuana overtook the entire floor now entering my apt! No one does a single thing. I am a cancer survivor with a low immune and I have had it!!! I would send texts every time it occurred and no one did anything! I stopped as I could not handle the stress and tonight I’m done! I placed an internet review and writing this which I’m sure you will take done! This is horrible!!

A management team shrouded in secrecy and dishonesty, residents tip toe around when things go wrong or don't work. A big letdown. Some residents have experienced flooding and some have complained about mold.

Overall we have had some good experiences at Everleigh. The facility is beautiful & well-kept & the changing evolving staff is doing their best within the Greystar constraints. However since moving in we have been subjected to some intolerant judgmental entitled RACIST tenants’ attitudes & rudeness. We have complained several times to the management office. These tenants do NOT honor nor respect other tenants’ boundaries & have made offensive insensitive comments to us! They need to mind their own business! At the same time, we have come across a few tenants who possess & display more appropriate behaviors.

Staff is useless! Very disappointed in this place! Pool heater has not worked for months. Very few activities. When they have events or meals, they run out of food. Fix pool, get some real activities besides bingo and bad bagels get togethers. Need an activity manager to follow through with ACTIVITIES. Manager does not want any problems, so sits in office with door closed.

We had a horrible experience, I have evidence that we would be refunded after removing my client out in less than 24 hours. They left our loved one unattended so much more. Now they are withholding our deposit so we will leave a review on every forum we can. We are now contacting the BBB and a few other avenues because [name removed] blocked our email

This place is simply awful. These people don’t care about their patients or the individual needs of a patient. Patients are not getting the proper care that the need. The med techs are not competent and the staff is not empathetic or compassionate. If you care about your loved don’t send them here.

STAY AWAY FROM THIS PLACE.. Renters beware . Tons of people moving out every week. Office staff keeps changing . Bad and mainance and they don't get along with office over task. Vary unorganized.. Gates always broke. They try to get you to refer people cause price are so high. Walls are papper thin. CAN HERE YOUR NABOR .NABORS SMOAK POT IN THERE APARTMENT, NOT a GOOD place . apartment are really small. Garages always on waiting list.. all tenants that have been here a long time said it's bad management and high turn over so some politics in office and maintenance..dogs crap every where and owners won't pick it up .dog pee all over. Really gross.. ATINKS, most people move out right away. Not friendly to seniors at all. And if your disabled they talk about you and make fun of you . maintenance says every one is a weirdo right when we moved in.. they took our deposit and gave the apartment to some one else. STAY AWAY FROM THIS PLACE, BBQ ON PORCH. A FIRE VIALATION.. BAD. DONT bother

poor maintenance. Refrigerator doesn't work. I have been throwing. food every week. They have not been able to fix in two month. Every time they come I have to empty refrigerator. We are retired don't have energy to clean refrigerator. every week.

The social director, NOT A PROFESSIONAL PHOTOGRAPHER.(she took a photo of me that they used in an ad), takes hundreds of photos of us and uses them in commercial ads without asking, informing or compensating us. Lease says they can use them however they choose. Sell them? Political ads? no limit. We pay for many amenities we don’t use: aerobics, water aerobics (8 participants), yoga, booze for happy hour, the pool. Most food for events is paid for and prepared by residents. The main floor garage gate has been open/ broken for nearly 2 months. The 1st floor one was broken for a month before that. There’s security at night, but, during the day, anyone can walk in and break into cars or apartments. My apartment kitchen has very few cupboards and hardly any counter space. Downsizing? I had to get rid of many valuable items to move into this tiny apartment. These past 9 months, they’ve crammed folks into rooms maskless for activities, only suspending when COVID ravaged their staff.

Avoid yourself and don't be fooled by false offers. I know I live here. check everything yourself often and document it all. You would be wise to take photos as well. What meals?

I did not have a good experience at Destinations Spring Valley. It was very dirty when I moved in. I had to buy brushes to clean the bathroom because it smelled so bad. The stove did not work correctly. The carpets were dirty and did not reach the end of the room. I would definitely not recommend to others looking.

Staff lacks follow through and follow up. Maintenance issues tend to require multiple requests. It took two years to have one issue (involving water leak) to be fixed. Waiting 3 months now for a new fridge filter, A/C filter and two light bulbs to be replaced. People under 55 have been allowed to move in. Wish I had never moved in. Not many stay for long.