Grace Management, Inc

The Prestige Community has welcomed my parents as individuals and as a couple to meet their needs and wants. Their individual needs are met by a medical team evaluation and followed through with a care plan for each parent. Their needs as a couple are met by assuring a safe living environment and a variety of social activities for couples. My experience with the staff has been pleasant, friendly and professional. They show an interest in and truly care for each individual.

Our family had an in person tour and it was a really good experience, but the community was much larger and we were concerned our loved ones would get lost or confused it a larger facility.

Please visit and see the difference of not so good experiences compared to great living. I went to a lot of communities and none were like this. When you walk in the staff always welcome you and you would never know you were in assisted living. My loved one has gained weight because she is eating again. Admin keeps in touch, they give us updates all the time. They treat us like family, you can text them and they will respond with whatever you need. Every staff member is openly ready to communicate. They have a lot of activities to participate in and they try to include everyone. They have field trips and my loved one is doing good here and I feel real safe. The day we moved I had to buy new clothes for her and they moved her and bathed her and got her ready and took her in.

My parents’ health and independence declined dramatically in a short time. They moved together to Prestige and the whole process from intake, settling in, to the continued high standards of care has been exceptional. My parents brag about the food, both presentation and taste, and adore the attentive staff who care for them with patience and kindness. Our family truly feels blessed to have found such a caring and supportive community where my parents feel at home.

My loved one really likes the meals. They get my loved one up and moving even though she doesn't participate in many activities they keep her moving. I would recommend this. It was the cleanest and nicest accommodations compared to everyone else. The rooms are nice they are built great and it is a comfortable environment. The one thing is sometimes they wait for my loved one to do things on her own and I would like for them to be a little more assertive. The safety protocols and covid guidelines are really good with this community. All of the aid and nurses know my loved one by name. It is nice to know that people are interacting with my loved one.

My mom recently moved to the Residence at Whitehall and absolutely loves her studio apartment. The staff are so friendly, patient and helpful. The residents walk around with smiles on their faces and friendships are quickly made. I am so thankful that I know mom is enjoying herself and know that the staff truly look after their residents. My mom married at 20 yo and never lived by herself. She is now 92 and commented that the feeling moving into the Residence must be the same feeling people feel when they go away to college and get their first place on their own. She couldn't be happier and neither could we.

My mother moved into Prestige Living after a fall this summer. She is 94 years old and needs help in some everyday activities. [Name removed], the community director there, was absolutely amazing helping us with the move-in and transfer of care from Mom’s rehab facility. She went above and beyond in coordinating things and helping me out. The caregiver staff has been very attentive and kind to Mom. We highly recommend Prestige Living. Just the right size and the right fit for our mom.

This was my first experience with an assisted care facility. This was a very positive experience and we would recommend it. The administrative staff are proactive and consistent. They helped me be comfortable with the transition. We intend to use this community again.

We would highly recommend the Shorehave community, the outside surroundings and walking areas are beautiful. The community is situated near a pond where they residents can sit by the water, it is a very pretty setting and peaceful. The administration has done such a great job making our loved one feel welcomed. It is a very nice community, our aunt is very happy. There are plenty of opportunities for residents to participate in activities, and the value for cost is very reasonable and cost effective.

This is an excellent community. This is a great place compared to the one that we came from. The staff are very great. The activity director seems to do a great job from the things that I have seen from when I was around.

Town Village is very vibrant. There is always something going on for the residents to participate in. Everyone is friendly here. The staff are wonderful to work with in I have questions or concerns.

Our family was able to have an in person tour and the Town Village is an absolutely beautiful facility. There are so many wonderful things to say about this community, but location wise it was to far from the area our parents were familiar with and to far from their doctors.

My aunt and I toured and she decided to move here. -Food -Walk out patio -Chef

The feedback our loved one gives us about the meals and dining is that she is really enjoying them. The aesthetics of the facility, the room layouts, the friendliness of the staff and the value for everything you get has really stood out to us.

It's a very friendly and open atmosphere. With the restrictions that we have today with Covid, they seem to be really on top of that, which is a plus. The staff have been very pleasant. My loved one has gained a little big of weight since she moved in, so the food is pretty good. She's really enjoying playing bingo but hasn't tried a lot of the other things. I think she would really enjoy the water aerobics. But they offer plenty of opportunities for activities.

They are doing a great job. I just visited my loved one and the staff are awesome and very caring. The activities are great. I would recommend this community to anyone.

The staff have been very helpful towards our family, and our first impression of Town Village was that it was very clean. All of the aids have been very friendly, it does not matter what shift we come and visit on they know exactly who our loved one is and what they have been up to. They are great with communicating to us the basic things our loved one may need, and they call us anytime he falls even though they are not required to.

The staff and their care services would be a 5 plus, they were excellent, very accommodating and very helpful. They gave the correct adequate care for our loved one including the hospice team that was brought in. Everyone made that transition a very easy and smooth process for our family.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The staff is excellent. The community's communication with the family is good. There seems to be a lot of activities for the residents to participate in. Some of the outside services such as personal care could be improved on.