GenCare

Assisted living areas seem very nice, but memory wing felt depressing. I liked it that they take residents to local churches.

would be fine. very pretty

We were not happy with the care or attention that was paid to the residents. They only bathed our loved one once or twice a week, where she is now she gets showered daily. She always seemed to look dirty here. It seemed that nobody brushed her hair. They weren't able to handle her memory care needs to my satisfaction. Since moving her she is much calmer and more peaceful. She is cleaner and better cared for. I don't think Emeritus did a very good job.

Our family was looking for a memory care facility for our mother. We did a tour of the Gencare Lifestyle in Federal Way and everything seemed like a good fit for our mother. After touring a couple other facilities, we chose Gencare Lifestyle. Once my father signed all paperwork for mom's acceptance, the monthly charges were nearly double what my father initially thought due to all additional expenses which were noshalonty stated as additional costs.. During the visit, pricing was not transparent. They mentioned many times about the monthly room rates, but failed to mention the additional costs in detail that accrue in a clear way. Otherwise, the care was acceptable but not excellent. My mother just recently passed and not sure if we would recommend this facility. Please be sure to find out all additional costs and to have it all in writing make sure it is clear and precise. It was like bait and switch. We are basing this on our experience with a Gencare.

just okay. didn't seem compassionate. Seemed more about the business than the person.

My family member lives in the memory care area. The staff don't seem to have skills o work it's Alzheimer's patients. They don't provide any areas of independent activities. They offer minimal activities, but to get to them you have to leave the area via an elevator. The memory care dining area is poorly lit. The outdoor area doesn't have cushions on the chairs. Patients roam the halls with nothing to do. Nothing on the walls are age related for seniors. The don't offer the Alzheimer's patients food or beverage choices. I've sat through several meals. The food is plated and then sits and is served cold. I don't know why, because they have a warming table. the patients just roam the halls.

We left this facility because things did not work out there.

The maintenance is pretty bad. It is an older building and the room I had was not nice. There have been some plumbing issues where some of the pipes are showing rust. They have a washing machine and dryer on each floor, but the one on the second floor has not worked for a couple of years. In my place I had a little refrigerator and microwave that's supposed to be plugged in, but one of the circuit breakers went out and it was a big headache getting that addressed, and it has still not been fixed. The people that are working there are pleasant, but the people that are running the place have some work to do.

First whiff was a mixture of smoke and perhaps a pet store? The residents were super friendly and seemed to adore the staff.

My dad was first in Assisted Living. He had Alzheimer's and otherwise healthy. I would describe the Assisted Living portion as good. It was clean. There were some activities that involved music and that was great. The tendency was to do bingo or watch movies. They used to do field trips, but that is rare. Then my dad went to Monarch and then Spa, as his disease progressed. In Spa the bathrooms were shared and dirty. There was not enough staff. The only activities I saw was bouncing a ball between residents (which is hard to understand if you have ALZ) or sit in front of the TV. My dad did not do well. Their only answer was to medicate him. Some medication was warranted but he was so medicated he could not wake up. That was the only way they would keep him. [removed]. I just don't think they are skilled in Memory Care

There were multiple billing errors, including being charged for services that were declined or not received. The community was understaffed, and there were concerns with housekeeping, including the bed not being made and sheets not being changed. The food was not good. There was also a bed bug issue. We disagreed with how the situation was handled, including an attempted $[removed] cleaning fee and concerns that other areas of the facility were not checked. We were unable to utilize the personal trainer because staff would not remind her of appointments. The direct care staff were overall helpful, but the administration and financial support were terrible.

I don't know why Gencare is considered a direct competitor of [facility name removed]. We knew as soon as we walked in for our tour that we didn't like it. There was a terrible smell, we didn't care for location, and we hated the floor plan, both the units and entire facility.

First, I eliminated Gencare Lifestyle immediately. I could not find parking in that chaotic environment. I cancelled my appointment because of this happening.

We were SO EXCITED to get our Mom into the Ballard Landmark! It was not as our friends had told us. Mom started Assisted Living in [date removed]... now it's almost [date removed]... they billed her for it but and she did not receive the care, a missed communication between the staff. They promised an accounting and a credit then didn't do it. The kicker that finally made us decide to move Mom.. she is in Hospice and Hospice changed her medication, when it arrived at the Ballard Landmark, the front desk tossed it in a drawer and left it there for a week... I kept checking her mail box then finally asked the front desk and they had the package the whole time. Confusion and empty promises seem to be their new trademark. Very Disappointed. Very Sad.

Too comprehensive for independent living.

I agree with not great my dad is in the memory care unit now and he never dressed I shower him his teeth are never in unless I put them in. The head nurse needs to work on her people skills. The Monarch is drab and depressing. My dad is always in his room there is no activities. He is showing signs of aggression since he's been there. They say he will never be in his room we keep them active have not seen it yet. He will be out of there soon. They need more training on memory care. The head nurse accused me of bringing alcohol to my 78 year father with alzimers. If they would do there job she could look in his room and she if there is alcohol. But she is to busy making a be line to her office. Well they where bought out by Brookdale so maybe they will get proper training.

Marketing Manager who was very helpful and professional, left suddenly. Other staff not very helpful. After watching PBS Special on Assisted Living Facilities which focused on Emeritus Nationwide, we are no longer considering them as potential.

Memory Care is terrilble!! The residents are wheeled into the small dining room for meals and then parked in front of the TV for the remainder of their day. No activities except TV watching, most of the staff does not speak very good English and is very hard for elderly residence to understand. Food is luke warm at best.