Frontline Management

Management hides in their offices or is gone. They were SO bubbly, friendly and nice to us BEFORE we moved in, but then once we were in, they completely ignored us except to send us a monthly bill. VERY BORING activities. No family involvement or activities are ever encouraged. Marginal meals. Drastically understaffed, poor attitudes, with NO time to spend with residents on QUALITY of their life. Management and staff just did NOT CARE about residents or their families! Med mix ups and ordering issues. Residents were ALWAYS bored, wandering, sitting ignored and lifeless. Turnover of staff was constant. Care was FAR less than promised- even the very basics were neglected. Lacks professionalism and warmth. Needs a real good cleaning! Our father hated every minute he was there. WE ARE THRILLED, DELIGHTED, & 100% GLAD TO BE GONE! RUN! Look elsewhere!

A Place for Mom recommended Villa Pueblo. Biggest mistake of my life. Management can be abusive especially if you ask for something to be fixed. Food is increasingly getting worse. Now they only serve 2 meals a day and you have to call in for room service by 11:00 am or 4:00pm to be served. Problem is no one answers phone. My advice is to stay away from here.

This assisted living home is an utter chaos and the people living there are suffering. The executive Director is a monster. She ran off the old executive Director and propped herself up for the position. She ran off the chef who really cared about the people. The next chef left after working two days because she is such a monster. The food is in chaos and the people hate it. She ran off the medical Director who was working hard and doing a good job. She over works people and then yells and screams at them. I would not go there for anything.

My 85 yr old, went into GHS/PRISMA Hosp system. He fell, had issues that Prisma, couldn't identify. He was there a Month. We sent him to a place he was at previously, little de we know how it had changed. Covid shutdown, I'm sure papa felt like a kitten dropped off at a fire dept. It wasn't 2 or 3 days, papa had to call US @ HOME FOR HELP! - ON THE BEDS IN THAT EVIL PLACE NO PHONES, NO NURSE CALL BUTTONS! PaPa had to call us @ h. 4 help! We had to call from our hm, to get an ambulance to take PaPa to Easley Baptist (Prisma Health). Called around 2:30am, we called our daughter, & son to meet us there. All of us dressed up from our heads to our feet, stood there, & WATCHED HIM DIE!!! It wasn't GHS/ PRISMA, OR EASLEY Baptist, aka as PRISMA. IT WAS EASLEY PLACE! THEY'VE HAVE HAD 3 NEW OWNERS, NEW STAFF, ETC. This 85 yr old man, a Marine, etc. Went in there ok, & DIED! NEVER SEND ANYONE U LOVE THERE! IT'S CHANGED!

Horrible place. They care only about money, not about your loved one. They do NOT work with you to make sure resident is adequately cared for. Buyer beware!!!

Read "miserable" again and again! They cover very well what does and does not go on here. The one thing that was missed was the lack of food. Two months ago our food choices were cut by more than a half. The quality of the food borders on garbage, lunch entrees of nothing more than soup and at dinner cold sandwiches. Staff claims they do not have enough money for food. Even serving size has been cut back by at least one-third. Most of the residents, including myself, go to bed hungry. Read "miserable" again and run for your life!

Please do not put anyone you know in here. Our experience was when we walked in the smell of urine was unreal. No one knew when we were there, when we left if our loved on left with us or not. My loved one was in a wing that they shut down due to not taking Medicaid anymore. They told us to higher a moving company or else we had to come and move it. We did not know they were infested with bed bugs and my loved one had rashes on her arm due to the bed bugs. They let my loved one sleep on the couch with the bed bugs on it. We were unable to move anything. I know many people that have pulled their loved ones from the community. The way the situation was handled was horrible.

I had an awful experience at Villa Pueblo. 3 weeks after I moved in, my apartment was flooded with about an inch of water. I reported it 3 times and no one listened 3 days later someone came up to suck up the water. I fell out of my wheelchair and the staff came in and I told them I needed help and he said that it was not his job so I had to call 911 to help me up. The bathrooms are extremely small and are not wheelchair accessible. I fell and I pulled the string for help and no one came to help me for a long time. It was not a friendly environment. I would not recommend them to others who are looking.

I regret having placed my mother in this facility. What seemed like a compassionate and dedicated facility soon dissipated. Poor care, lack of respect, and lack of professional help are just a few of the negative feelings i have for this place. Sadly, I learned my lesson the hard way. Do not trust Legacy to give your loved one the proper and loving care they so deserve.

RUN! RUN FAR AWAY ... As fast as you can!! They'll be very nice to you when your are looking to move in, but then they forget all the promises they made! Infested with mice! Elevators, window sills, blinds, dining room floor- FILTHY! Medical personnel cannot administer meds properly! If your loved one can't figure out their own meds, YOU better be there to watch that the med staff pays attention. The staff is usually busy texting instead of doing their jobs! Activities are designed for the dead not the living! Food is horrid! Meals are boring! Families are NEVER, EVER invited to anything... just to pay the bill and not be listened to. Too much of a bother! Constantly UNDER STAFFED! It's very obvious the administration doesn't care, is estranged from the residents, and hides in the office, IF they happen to be in the building! LOTS of better places... ANY PLACE is better! GO ELSEWHERE! RUN!!! If you truly LOVE your LOVED ONE, find them a place that CARES!!