Frontline Management

Overall I liked it (haven't been here long enough to have an opinon) They're pretty friendly. There's always a few rotten eggs in every bunch.

I think I am unusually qualified to review Villa Pueblo. One year ago, [Removed], my husband and I moved my Mother-In-Law, [Removed] into the Villa. We lived there for almost 4 weeks getting all her affairs in order. I love this place. The housekeepers are all so sweet and helpful, the Villa is maintained amazingly well, the dining room is so yummy but I must say, it is management that really shines. They really care about you. All the way from the top down and it shows. They have fun activities, lectures, and events. I watched Mom who was very social back in the day become a bit housebound and lonely to being so active and busy, we have to catch her on the run, or a fast walk. I currently live in Arizona but would consider relocating to Colorado someday to live at the Villa.

The friendliness of the staff gets a 5! You helped us find y place for our Mom, a little over a year later she was gone. But Waneka Park really helped improve her quality of life in her last year. Now, it is a place for Dad, alone, but he is doing well there. The staff are really amazing and make all the difference. Thank you for helping us in a very difficult season of our lives!

We chose Villa Pueblo because they had the best value for the money and absolutely the best view! The staff are always very helpful and kind. Mom says the hamburger used there is the worst she has ever had.

The units are a bit dated. I think the building was built in the 1960s, but mom says that the food is good and the people are very nice. She has not elected to partake in the activities, but she's slowly beginning to.

Garden Valley Retirement is a very good place to live and has a small homey atmosphere. The apartments are roomy and the common areas in the facility are very nice. I would highly recommend Garden Valley Retirement.

It's been a good experience for my parents. It's a hard time of life, but the staff have been extremely consciousness. One complaint would be that they do not have enough staff, which is something I believe they've been working on.

I toured this community and overall it was not very good. The cleanliness was pretty good. Not what we were looking for in a facility, though.

When we first got there, we were told they were making changes and that it would be more clean, but nothing has changed as of yet. I will say, the staff has made some positive changes, but still needs work. They still need to step up to the plate. They do have housekeeping, but I've had to remind them to do things that I feel like I shouldn't have to. Communication has been pretty good. The food is not good and definitely needs to improve. The variety is good but quality needs improvement. At this point, I wouldn't be quick to recommend them to friends and family. Overall, the facility is ok but definitely needs improvement.

The number one thing is keeping good staff including director and management. Also the kitchen prep staff. She was there for a month without the heating and or AC. Called them four or Five times and they finally hired a new facilities director and replaced with a new unit. The food service now is much better, they have had turnover in staff which does make it suffer. They have also had some problems with housekeeping in addition. It is the main areas that need the work especially the hallways and carpets. They are certainly working on it and I believe it will be resolved. The apartments have been updated but hoping the rest of the whole building will be updated at some point. Activity director is phenomenal and do a great job.

The situation here is the Frontier company bought this place from Brookdale about a year ago. Before that Brookdale as we understand it when they were going to put it on the market they stopped putting money into the facility. The Frontier group bought it and there was an initial period where there was lack of leadership and direction. They did hire a new executive director in the last 3 months and he has experience in the VA healthcare system. He is doing his best to bring up the quality of the place and he is doing a great job - he is very hands on and we have seen those changes he is making, he knows what he is doing. There is a new independent living director and he is making improvements to this side of the facility. They have just hired a new chef and he is improving the quality of the meals and doing his best. They are updating the facility and doing new landscaping. They are upgrading a lot of things. We like that They do not require huge down deposits and they have month to month leases. We love our apartment, we have 2 balconies and also get a lot of natural light in here. The unit sizes here are much larger than other places that we looked into. Our apartment is 1330 square feet which is the largest we saw and we have huge walk in closets. The only thing we do not have is an oven. The facility has more of a campus like, relaxed appearance. There is a lot of outside space and greenery - they are working on new landscaping as well. We would recommend the facility to others looking - they have a lot of potential and they are slowly making changes step by step.

The staff are very friendly and helpful and they offer a lot of services. We like that we can customize our loved ones different level of care and things she made need assistance on. We also like that she can age in place there, because moving our loved one from this community to another would just be difficult. The activities they offer are good.

They have a lot of activities. Everybody is very friendly. The staff are wonderful. If you need anything and call the office, they're prompt in taking care of any problems. I like my apartment very much. There's lots of storage, it's comfortable, and It's spacious for just me.

At this time they do not have an Altec accreditation from the state. The community returns calls back quickly but they don't reach us proactively. I would love to see an online portal or app that would give me daily info on my loved one and the community. I would recommend this community to others

Pre COVID they had daily activities the residents could participate in. The activities director was wonderful and always encouraged our loved one to get engaged. Her communication with us was excellent. The food they serve is okay and the rooms in the assisted living are fine. You can bring your own furniture and make it as cozy and homey as you would like. The rooms for the skilled nursing are fine as well. The administrative director was wonderful, we can not say enough good things about her. She followed up with us constantly and she knew us by name. During COVID i would bring little goodie bags for our loved one and she would make sure he got them. Even if we couldn't stop by and drop off candy for him, she would go out of her way to bring him candy herself.

The people who are working very hard here deserve to have credit given such as the nurses. They are lovely and have been so unbelievably kind. It has improved since we first got there. In the beginning they were very understaffed but they had a new director come in and it has made a huge difference. There was one nurse here, [name removed] who changed everything for everybody. She genuinely cares about the residents. I would want others to know when looking into Brookdale that they have a different ranges of lifestyle levels. In the end, they did such a good job keeping everybody safe.

We arrived a day early and [name removed] and the director went out of their way to make us feel comfortable. A very nice facility and if it weren't for our two favorites, this facility would be in the running for our future home.

nice place, large rooms

I have no complaints of how things had went for my loved one during our tour of this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the different apartments they had available as well as budget friendly prices. It was just not the right fit for us in the end decision.

My friend is doing well at this community. She is making friends. The food is cafeteria style and she seems to like it. The staff are responsive and helpful. Housekeeping is doing a good job cleaning her apartment and helping with the laundry. They do offer some daily activities and they keep the community well maintained. We like that this is a continuing care community. My only complaint would be that there are no computers for the residents to use. I would recommend this community.