Five Star Senior Living

The entire Leadership, Management & Staff are outstanding providing loving and superb service to our challenged family member. The kindness, support, dignity, proactivity, touch and respect shown every hour is wonderful during these very difficult & sad twilight years. Their careful training and genuine smiles mean the world to our Family. Special recognition to their fabulous Resident Director [name removed] for her extraordinary patience, wisdom, angelic grace & phenomenal care. Exec. [name removed] is always accessible, man of action, wonderful listener & incredibly talented. Sales Director [name removed] has super patience, charming, excellent with on-boarding details and readily goes the extra mile. Top ratings across the board as we highly recommend this property heads and tails above any competitor anywhere across our great nation!

This was a nice community. This community was a little further family than we wanted.

My parents are in memory care at Granite Gate. GG is constantly working to enhance the experience for memory care residents. My parents look healthier and act happier than they have in years. The caregivers, nursing staff, med techs, and housekeepers are outstanding. As both my parents have dementia, it was difficult for them, not understanding why they were moved from their home. But the caregivers were always patient and did all they could to make them comfortable. Now they love it there. They love the food and the people. They say they are treated like family. The new director of the memory care facility is very focused on Alzheimer's care and the right care and activities for those with dementia. She even started a support group for families. My parents adore her and are loving the changes. I'm thrilled and relieved, and I know I made the right choice in Granite Gate. I'm sure there are many places where your loved ones will be safe, but feeling loved is a next level of care.

Outstanding staff, positive atmosphere.

Everyone is great to work with the food is great.

Staff is very friendly and helpful.

Very nice place. I looked at 6 facilities and this was my first choice. It just didn't work out with moving my dad from another state.

My loved one's care is being met and we are pleased that the medical needs are consistent for my loved one. The staff are wonderful to work with. There is bingo almost everyday for the residents, along with other activities for them to participate in. The meals are served three times a day to the residents, and they are able to meet dietary restrictions when needed.

Our family had an in person tour and it was definitely a decent tour experience, the food was great and the staff were very welcoming. It was a little farther away then what we were wanting but it was very clean and nice.

Overall we really like the Stratford Court, we really like the staff members and the freedom to come and go as we please. Based on our experience we would recommend this community to other families .

We had a very good, warm, caring experience. The medical care was super. They did a good job checking in on my loved one. I felt very fortunate having them watch over him at the end. It seemed like he had around-the-clock care that he needed. It was a very clean and very friendly environment. They had a nice courtyard for people to go outside and sit. And the activities director was super. I had absolutely no complaints.

We had a great tour of Meadowmere Oak Creek and thought it was a lovely place. All the places we toured were about the same - great amenities, clean, beautiful, really nice. This one was just less affordable for our family.

The nursing staff there is so loving. They do all they can to make the residents feel like their own family. I always see the Nurse helping out doing whatever her staff needs she really cares for her people there. I walked in on her getting mom dressed while singing to her wow.

This facility is excellent! They are on top of everything and overall it's very clean. It even smells clean. Mom and other residents complain about the quality of the food. It looks ok to me, but they say it doesn't taste great. I haven't tried it myself, so I don't know for sure. Communication with the family is excellent, questions are immediately answered. They offer a variety of daily activities. Housekeeping does a deep clean weekly and collects trash daily. They also come in between to clean, if needed. They've remodeled and redone the cabinets and countertops. I would definitely recommend them to friends and family!

They have great activities and excellent service in the dining room my apartment is kept clean ,staff are wonderful and pleasant and easy to talk to. The bus driver very happy and full of energy and ready to help anyone.

Their main meal is lunch, which is fine. For dinner, the choices are sandwiches, burgers hot dogs, and soups. Sandwiches are not appropriate when you need a low salt diet. Cheese and processed meat for burgers and hotdogs doesn't work for me. They used to have two entrée choices for lunch, but now they have one. I understand everyone has to make cuts and that you can always have a burger or hotdog, but that's not a choice for a low-salt diet. It was a tough change for my loved one. He tries to watch his salt and he's not a picky eater, but he has to be careful of what he eats because of his health. If they make something with creamed soup, that's worse than the processed meats in terms of salt. They used to have a chef salad, but now they only have veggie salad that comes with a slice of cucumber, tomato, and a sprinkle of cheese. I'm not happy with the dietary choices and the food cuts. The activities director is leaving and no one else is hired, so I'm unsure of what they're going to do. The effort, availability and what they offer is good, but participation is poor - which I can't blame on the staff because the residents here live a sedentary life. My loved one's brain is at 110% and no one who wants to play cards or games with him. His vapid plays checkers and other games with him, so he does get some activities in addition to me taking him out twice a week. They do offer an exercise program, which seems to have decent participation. It takes place between breakfast and lunch and it's not always run by the activities director, it's sometimes run by the house secretary. It's nice that they have a light weight exercise class that is appropriate for seniors. It's nice that they have that available and that it also has good participation. They have a church service once a week as well, and my loved one likes that. I'll reserve the rest of my opinions for their next activities director and what they will bring. My loved one needs assistance with minor care services, like putting on his socks. Sometimes he waits a while to receive assistance with that because of short staffing. Everyone is short staffed, but the staff we work with are very caring, and very professional. I love the staff and so does my loved one. They do care and they mean well. They try hard with the number of staff they do have available and overall they do well. In regards to billing: I know that they've just switched to electric billing, and they tell me the bill will be taken out of his checking account between the 1st and 5th of the month. He moved in several months ago and that's happened maybe one time. Oftentimes, it's two bills in a row and the second bill hasn't been taken out. When it is taken out, it happens way after the 1st of the month, like a couple weeks in. If they would take it out between the 1st and the 5th, it would be a lot easier for his spending. She will not allow me to speak with billing department, she says she has to speak with them. Although it's electronic, there has to be a better way because it's not working the way she's doing it. Right now he's on his second bill, and it still hasn't been taken out yet. I'm unsure of why something that is an electronic setup, is not being taken out on time; it's frustrating. I should not have to write out a bill every month, which is why we setup the electronic payment. The billing is very disappointing in that regard.

Morningside has exceeded in every area they provide. Their. 24 Hr. service 7 days a week ensures your loved ones' get the attention and care they need. Their recent provided trips to Walmart is a blessing for tenants to get out, do some shopping and get the feel that they are independent. .

Our grandmother is just 2 weeks in and settling into her new community and she’s made more friends at Calusa Harbour than I did in my 4 years of college. We are so ecstatic to see her thriving and excited about this new chapter. Also a big shoutout to maintenance for making sure her tv was set up for her first night stay.

We had a very positive experience with The Haven and The Laurels. The food was good here as well. I would recommend you check the community out for your loved one. The staff communication with the family was very good. There were three meals a day served and the resident had choices to choose from. The community is able to work with dietary restrictions. They were able to provide medication management, dressing, bathing assistance, and hygiene care.

When I went in there with my husband, they were going through a transition. They had a lot of places with new people in there and I didn't interact with them. Overall, I had a fine experience with Carriage House. This was a much better place than our previous community. The previous place insisted that my husband stay in their memory care unit, and he didn't belong in memory care. He was locked in, and the people who took care of him, a few of them were nice. The woman who was in charge was also in charge of assisted living and it was more than she could handle. We moved him to Carriage House; they evaluated him and they put him in assisted living. He had such a nice place, and they provided better care services.