Dominion Senior Living

The tour experience was fine. I got to meet really nice people here. The person who gave the tour was ready to show us and they were answering any questions we had. It looked like a nice place but they did not have what we were looking for.

The facility is brand new so it is just about to open. There are only three prices based on room type and all assume fullest level of care. There are no kitchen facilities in the rooms. There is a nursing station. The staff was very friendly and helpful. Beautiful commons and dining rooms.

Overall we're very pleased with the facility and care at Dominion. We would, however, like to see the quality of food improve along with an effort to cook eggs to order for breakfast. Also, how hard would it be to offer ice cream as an alternative to the pre-arranged dessert? No other complaints what so ever.

The entire staff is excellent. The director is very caring and hands on with the residents. He has been checking in on mom while she has been in the hospital. The food is good and they offer good portions. The community is well maintained. They do offer daily activities and I would recommend this community. The price for this community is all inclusive so it will not increase as her care needs change.

We had a pretty nice tour of this community, The community appeared to be well maintained. From what we saw everything was nice and clean. The staff was nice and courteous. It was a good experience, but they did not have any rooms available at the time.

My family member was in this facility for a couple months for respite care. The facility itself is large, clean, and appears very nice, but the concerns are that there is not sufficient staffing for the care of the elderly, especially in memory care. If residents are in their rooms, they are only checked on every two hours. This is not enough for a dementia patient, as bathroom supervision was crucial for my family member. Regular cleaning of patient rooms and bathrooms was also insufficient, and weekend staffing was especially poor. There were multiple occasions when there were dementia patients in living areas alone in groups and there appeared to be no one on the floor to supervise them. The majority of these people are fall risks. The appearance of this facility is impressive, but overall patient care, supervision, and room cleanliness didn't please me.

I found very different conditions when we first arrived, the staff retention is poor at best and the food service is one of the most poorly run operations I've ever seen. The turnover of kitchen staff is insane and management has had a similar problem. The management that has been present ranged between incompetent and uninvolved. The day to day operations staff are doing their best but they are overwhelmed and are not receiving the support from corporate that they need. Communication has been erratic and in some cases appears blatantly dishonest. Additionally there have been constant billing errors, while minor, they have not been easy to resolve because of shortcomings in the management. I would not recommend this facility until these issues are addressed. That being said the residents are nice and my mom has made friends there, if it wasn't for that we would have already looked for another location. our families experience has room for improvement, cannot recommend at this time but with changes I would be willing to change my opinion."

The facility uses contract nursing staff and staffing is short. Usually different staff you don't recognize. And staff to residents ratio seems low so the residents don't get as much attention as they should. Also many times the facility chef has not been in for a meal so the facility orders pizza to be brought in. I know our family member cannot eat pizza. Our family member has not received scheduled services as they should have such as showers, laundry being done, bedding changed and being ready by their normal bedtime. The facility only has one automatic door so it's very limiting when a resident wants to go outside.

I have mixed feelings about Dominion. I think they were a very good facility in a lot of ways. It had all the bells and whistles and looked pretty. The people were very nice and welcoming. The staff seemed to genuinely care. But my love done was only there a month, during which time she had four major falls, a broken clavicle, repeated UTIs, the last of which resulted in sepsis and her subsequent death. When I would address them not cleaning her properly, they told me that patients have rights and they can't force them to take a bath. I feel like their actions contributed to her death. Multiple times when she went to the hospital, they sent the wrong resident's medical records, and the hospital had to call them to obtain the correct records (which was concerning because of her penicillin allergy). Dominion was was very kind to her and good to her otherwise. The aides told me how much they liked her and wanted to help her. They always answered my calls. But their nursing care and hygiene care was not as good as it should have been. They repeatedly told me they were not a skilled nursing facility. But basic hygiene of changing Depends and helping with showers is basic care.

Our family had an in person tour and it was a really nice community and friendly staff but wasn't going to work for our loved one

This is a locked memory care area. Communication was good with us regarding my loved one. This is all on one floor. Activities included arts and crafts, exercise and puzzles. That was all I seen for activities. The residents were friendly and made my loved one feel welcome. Over a period a time, no one wanted to sit with her after that. I don't know if her behavior had something to do with that or not.

We chose Dominion Senior Living of Richmond because they just had more to offer for mom. The only issue I have had is her getting her medications in a timely manner, the pharmacy is slow to get things in. The staff have been very courteous. Other than the medication issue it has been a good experience and I would recommend them to others.

I have a relative in DSL at Northfield and her personal care is lacking. She had diarrhea all day yesterday, but the doctor was not called. Her wheelchair, walker and other personal possessions are missing. Her hair looks as if a 2 year old got some sizzors and hacked it off. Her toenails are extremely long and her fingernails are dirty. I cannot rate the facility, but her room smelled like urine every time I have been in it. The staff and the Director of Nursing are rude when I ask about her care, or possessions. I will write an official letter of complaint when I find the address of the corporate office. I was not notified that a chair in her room was falling apart. I wrote a review shortly after she was admitted in [date removed]. Her care has gone downhill since I have not been able to go to her room to observe.

The director kept checking her phone while we were there going over the paperwork, which was frustrating but that was the only complaint we ever had. She was very nice and understanding. Our loved one did fall a lot while she was there, and it seemed like they could of done something to watch her more closely to prevent those falls. The maintenance man was amazing, he helped us move our loved one in, he was very personable and warm. Because of the way he is, that made us feel very comfortable and we really appreciated that. When our loved one passed, because of covid we were not able to go inside the community to get her things, so the staff had to pack up her belongings. Everything went smoothly, they set everything outside the gate so we can treat it, however there was an item stolen and we never got an answer as to where it went.

They seem very friendly and happy ,but they require sedation on residents who have a UTI which happened after elderly stayed for a week!!! Nurse will call and demand patient removed immediately. I was very disappointed in care at this time.

This facility was rather nice. However, one concern I had was that the activities that were offered were primarily devotional, which does not very much suit my loved one. This is the primary reason that we did not choose this facility.

Make sure that you reach out to the staff to get information because nothing is volunteered to the family. There is no sharing of information on how your loved one is doing. Make sure to stay involved and be an advocate. They also have 19 Covid cases in the facility as well. They are still allowing family to go in even with these positive cases.

Dominion of Florence could be honest with family members instead of hiding injuries and illness. Hire the right people and train their staff to deal with dementia.

Dominion of Anderson is a wonderful facility. It is clean, with kind and caring staff, good people, and great food. Unfortunately, my mom was not a good candidate and they couldn't house her in either Assisted Living or Memory Care after attempting to move her there. It is an unsecured facility where people can easily leave the premises if they don't want to be there, which was the case with my mom. I wish I had known that their Memory Care wing was unsecured before moving my mom's belongings and some of her furniture there. I would have given this place a 3-star rating (for my experience) if they had not cashed the check I wrote them with my mom only spending a total of 2 hours there. It took a little over a month to get the money back. Also, I wasn't offered much in the way of help when it came to moving her stuff back to her house.

Dominion of Florence community needs more staff for number of residents. They need to be better trained on how to approach residents with dementia.