Dominion Senior Living

My family member was in this facility for a couple months for respite care. The facility itself is large, clean, and appears very nice, but the concerns are that there is not sufficient staffing for the care of the elderly, especially in memory care. If residents are in their rooms, they are only checked on every two hours. This is not enough for a dementia patient, as bathroom supervision was crucial for my family member. Regular cleaning of patient rooms and bathrooms was also insufficient, and weekend staffing was especially poor. There were multiple occasions when there were dementia patients in living areas alone in groups and there appeared to be no one on the floor to supervise them. The majority of these people are fall risks. The appearance of this facility is impressive, but overall patient care, supervision, and room cleanliness didn't please me.

I found very different conditions when we first arrived, the staff retention is poor at best and the food service is one of the most poorly run operations I've ever seen. The turnover of kitchen staff is insane and management has had a similar problem. The management that has been present ranged between incompetent and uninvolved. The day to day operations staff are doing their best but they are overwhelmed and are not receiving the support from corporate that they need. Communication has been erratic and in some cases appears blatantly dishonest. Additionally there have been constant billing errors, while minor, they have not been easy to resolve because of shortcomings in the management. I would not recommend this facility until these issues are addressed. That being said the residents are nice and my mom has made friends there, if it wasn't for that we would have already looked for another location. our families experience has room for improvement, cannot recommend at this time but with changes I would be willing to change my opinion."

The facility uses contract nursing staff and staffing is short. Usually different staff you don't recognize. And staff to residents ratio seems low so the residents don't get as much attention as they should. Also many times the facility chef has not been in for a meal so the facility orders pizza to be brought in. I know our family member cannot eat pizza. Our family member has not received scheduled services as they should have such as showers, laundry being done, bedding changed and being ready by their normal bedtime. The facility only has one automatic door so it's very limiting when a resident wants to go outside.

I have mixed feelings about Dominion. I think they were a very good facility in a lot of ways. It had all the bells and whistles and looked pretty. The people were very nice and welcoming. The staff seemed to genuinely care. But my love done was only there a month, during which time she had four major falls, a broken clavicle, repeated UTIs, the last of which resulted in sepsis and her subsequent death. When I would address them not cleaning her properly, they told me that patients have rights and they can't force them to take a bath. I feel like their actions contributed to her death. Multiple times when she went to the hospital, they sent the wrong resident's medical records, and the hospital had to call them to obtain the correct records (which was concerning because of her penicillin allergy). Dominion was was very kind to her and good to her otherwise. The aides told me how much they liked her and wanted to help her. They always answered my calls. But their nursing care and hygiene care was not as good as it should have been. They repeatedly told me they were not a skilled nursing facility. But basic hygiene of changing Depends and helping with showers is basic care.

Our family had an in person tour and it was a really nice community and friendly staff but wasn't going to work for our loved one

This is a locked memory care area. Communication was good with us regarding my loved one. This is all on one floor. Activities included arts and crafts, exercise and puzzles. That was all I seen for activities. The residents were friendly and made my loved one feel welcome. Over a period a time, no one wanted to sit with her after that. I don't know if her behavior had something to do with that or not.

We chose Dominion Senior Living of Richmond because they just had more to offer for mom. The only issue I have had is her getting her medications in a timely manner, the pharmacy is slow to get things in. The staff have been very courteous. Other than the medication issue it has been a good experience and I would recommend them to others.

I have a relative in DSL at Northfield and her personal care is lacking. She had diarrhea all day yesterday, but the doctor was not called. Her wheelchair, walker and other personal possessions are missing. Her hair looks as if a 2 year old got some sizzors and hacked it off. Her toenails are extremely long and her fingernails are dirty. I cannot rate the facility, but her room smelled like urine every time I have been in it. The staff and the Director of Nursing are rude when I ask about her care, or possessions. I will write an official letter of complaint when I find the address of the corporate office. I was not notified that a chair in her room was falling apart. I wrote a review shortly after she was admitted in [date removed]. Her care has gone downhill since I have not been able to go to her room to observe.

The director kept checking her phone while we were there going over the paperwork, which was frustrating but that was the only complaint we ever had. She was very nice and understanding. Our loved one did fall a lot while she was there, and it seemed like they could of done something to watch her more closely to prevent those falls. The maintenance man was amazing, he helped us move our loved one in, he was very personable and warm. Because of the way he is, that made us feel very comfortable and we really appreciated that. When our loved one passed, because of covid we were not able to go inside the community to get her things, so the staff had to pack up her belongings. Everything went smoothly, they set everything outside the gate so we can treat it, however there was an item stolen and we never got an answer as to where it went.

They seem very friendly and happy ,but they require sedation on residents who have a UTI which happened after elderly stayed for a week!!! Nurse will call and demand patient removed immediately. I was very disappointed in care at this time.

This facility was rather nice. However, one concern I had was that the activities that were offered were primarily devotional, which does not very much suit my loved one. This is the primary reason that we did not choose this facility.

Make sure that you reach out to the staff to get information because nothing is volunteered to the family. There is no sharing of information on how your loved one is doing. Make sure to stay involved and be an advocate. They also have 19 Covid cases in the facility as well. They are still allowing family to go in even with these positive cases.

Dominion of Florence could be honest with family members instead of hiding injuries and illness. Hire the right people and train their staff to deal with dementia.

Dominion of Anderson is a wonderful facility. It is clean, with kind and caring staff, good people, and great food. Unfortunately, my mom was not a good candidate and they couldn't house her in either Assisted Living or Memory Care after attempting to move her there. It is an unsecured facility where people can easily leave the premises if they don't want to be there, which was the case with my mom. I wish I had known that their Memory Care wing was unsecured before moving my mom's belongings and some of her furniture there. I would have given this place a 3-star rating (for my experience) if they had not cashed the check I wrote them with my mom only spending a total of 2 hours there. It took a little over a month to get the money back. Also, I wasn't offered much in the way of help when it came to moving her stuff back to her house.

Dominion of Florence community needs more staff for number of residents. They need to be better trained on how to approach residents with dementia.

I'm not happy with them and wouldn't recommend the community to anyone. The community was supposed to start Physical Therapy with my loved one and they never received this. The family had to pay for the pendant to call for assistance for our loved one to use. There was a time that the staff told my loved one to stop pressing the pendant because they were pressing it too much. Also, if the resident pushed the button it would clear the original time stamp. The family even saw that it took more than 5 minutes and the staff never show up after the call button being pushed. The family was left alone with all memory care residents during meal times. There is one staff member for 17 residents. I feel the staff aren't trained that the community hires people off the street. My loved one was sent to the hospital from the community dehydrated, malnourished and pneumonia. The staff would walk away from assisting my loved one with showering, even though the family requested assistance with showering.

Small rooms. Low ceilings. Excellent pricing if budget is issue

[name removed] was the intake specialist. She was very nice and helpful. Once my mom was in facility she got an UTI very quickly and was sent to hospital and then moved from assisted living to memory care. Days later the staff allowed an unauthorized niece to unlawfully take my mom out of the memory care facility against my wishes. I was the POA for my mom. Needless to say the story is much longer but I was highly disappointed in the staff and Director. The Director left his employment very soon after. Whether he resigned or was fired is unknown to me. I would not refer anyone to that facility ever!

My opinion was it was a very nice looking place. She was there two days they sent her to hospital and then notified me she couldn't come back so I had to move her again. Last year was horrific. They made it even worse. Get an elder care lawyer to teach you the steps. Most people have no idea what they are doing and are desperately looking for guidance.

Seemed to be a nice place, but as time went on, I was not at all happy. The doctor and three nurses told me to get him out of Dominion ASAP and they said not to delay even if I had to take him out of there myself.