Dominion Senior Living

Its definitely a place that cares about people.

This is too expensive for what you get. Mostly because of the meals. Told us that they were going to start charging us $5 a meal to take it up to my loved one when they were unable to come down to eat. However, the people are very friendly.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

I didn't find anything wrong with them. If I ever needed to go to a senior community, I would probably go there. But my loved one chose elsewhere. Dominion is geared more toward younger elderly people in their 60s and 70s. For someone in my loved one's situation, way up there in age and not as active, it was a little overwhelming for her. But I personally I liked it. It was a beautiful facility, with lots of high ceilings.

We chose Dominions Senior Living because of the availability at the time of placement we were needing. They have a monthly calendar and families can take that and stay updated on what is happening inside of the facility. I would recommend to others looking.

I chose Dominion because it was the best in the area. My room is very big, I have 2 bedrooms and a big closet, I cannot complain. I do know that they have different sizes as well to choose from. Overall, it has been a good experience and I would recommend them.

This is a very friendly community. The staff are very attentive and caring with the residence. I would like to see the communication get better between the family and the directors. I would recommend this community to others.

A fine staff of thoughtful and kind people!!

So far, so good. She has been at Dominion for about 2 months. My mother has stayed at two other assisted living facilities and Dominion seems to be the best so far. They really try to take care of her. She has been more active and healthier, more than she has for the last two years. I would recommend that everyone consider Dominion for their loved one’s care.

Overall very pleased with my mother's care. This is a new facility, very clean. With a new place, they are still staffing up as the number of residents increase. They are very diligent about her medical care which has lifted a huge burden. This is her 3rd facility and by far, the most capable of providing the level of care she needs.

Very pretty facility and friendly staff. More of a memory care facility. Studio room pretty small.

The tour experience was fine. I got to meet really nice people here. The person who gave the tour was ready to show us and they were answering any questions we had. It looked like a nice place but they did not have what we were looking for.

The facility is brand new so it is just about to open. There are only three prices based on room type and all assume fullest level of care. There are no kitchen facilities in the rooms. There is a nursing station. The staff was very friendly and helpful. Beautiful commons and dining rooms.

The entire staff is excellent. The director is very caring and hands on with the residents. He has been checking in on mom while she has been in the hospital. The food is good and they offer good portions. The community is well maintained. They do offer daily activities and I would recommend this community. The price for this community is all inclusive so it will not increase as her care needs change.

My family member was in this facility for a couple months for respite care. The facility itself is large, clean, and appears very nice, but the concerns are that there is not sufficient staffing for the care of the elderly, especially in memory care. If residents are in their rooms, they are only checked on every two hours. This is not enough for a dementia patient, as bathroom supervision was crucial for my family member. Regular cleaning of patient rooms and bathrooms was also insufficient, and weekend staffing was especially poor. There were multiple occasions when there were dementia patients in living areas alone in groups and there appeared to be no one on the floor to supervise them. The majority of these people are fall risks. The appearance of this facility is impressive, but overall patient care, supervision, and room cleanliness didn't please me.

I have mixed feelings about Dominion. I think they were a very good facility in a lot of ways. It had all the bells and whistles and looked pretty. The people were very nice and welcoming. The staff seemed to genuinely care. But my love done was only there a month, during which time she had four major falls, a broken clavicle, repeated UTIs, the last of which resulted in sepsis and her subsequent death. When I would address them not cleaning her properly, they told me that patients have rights and they can't force them to take a bath. I feel like their actions contributed to her death. Multiple times when she went to the hospital, they sent the wrong resident's medical records, and the hospital had to call them to obtain the correct records (which was concerning because of her penicillin allergy). Dominion was was very kind to her and good to her otherwise. The aides told me how much they liked her and wanted to help her. They always answered my calls. But their nursing care and hygiene care was not as good as it should have been. They repeatedly told me they were not a skilled nursing facility. But basic hygiene of changing Depends and helping with showers is basic care.

Our family had an in person tour and it was a really nice community and friendly staff but wasn't going to work for our loved one

This is a locked memory care area. Communication was good with us regarding my loved one. This is all on one floor. Activities included arts and crafts, exercise and puzzles. That was all I seen for activities. The residents were friendly and made my loved one feel welcome. Over a period a time, no one wanted to sit with her after that. I don't know if her behavior had something to do with that or not.

We chose Dominion Senior Living of Richmond because they just had more to offer for mom. The only issue I have had is her getting her medications in a timely manner, the pharmacy is slow to get things in. The staff have been very courteous. Other than the medication issue it has been a good experience and I would recommend them to others.

They seem very friendly and happy ,but they require sedation on residents who have a UTI which happened after elderly stayed for a week!!! Nurse will call and demand patient removed immediately. I was very disappointed in care at this time.