CRH Chandler House LLC

This was our second choice. They did bad mouth other facilities which was a huge turn off for us.

We chose Senior Haven because they were close to family and also the staff were all just so friendly. The lady in charge at the time was so open and able to answer all questions that we had. After the tour it just seemed like it was going to be a great fit and it is. I would recommend them to others who are looking.

Due to covid the meals were having to be delivered to their rooms. It is pretty expensive when it comes to the value but we would still recommend this community to others.

The aids are on time, considerate and helpful. My room has a beautiful view of the trees. I like the times the meals are served and the special preparation. Activities are plentiful for each person's liking but I especially enjoy good old-fashioned classic Bingo. The residents are really nice at Peters Creek.

Peters Creek Retirement and Assisted Living is a nice place to live. The friendliness is a standout to me. The room was ok, and it was a private room for my loved one. The nursing staff and aides were great. The food was good for my loved one.

We liked this community very much. I liked the attitude of the staff and the residents. The rooms were very nice however none of them were private he would have had to share a room. The memory care was on the lower level which almost gave it a basement feel to it and that I did not like. I found [Removed] to have been very nice to talk to and extremely helpful.

So far everything is working out pretty well for my father in law here. The community looks outstanding, they do a very good job with keeping everything well maintained. The staff is friendly and very helpful. I really like the activities, he has tired a few of them. The meals are great, he is satisfied. Overall he is safe and I would recommend this community.

The community is clean and well maintained. Dad hasn't complained about the food.

We have been very pleased with Peters Creek. Friendliness and caring of the staff has really helped the adjustment for our family member.

My dad was previously a resident at Peters Creek Retirement and Assisted Living. The activities staff and front desk are great (a couple real gems actually, but they have no authority). They let go a great RN who had too much ethics and a spine for one of the higher ups. They replaced her with someone whose business card had NO credentials noted. I couldn't find her under either RN or LPN in the State registry and she is 'Director of Nursing'. She is very meek. Also: after my dad had been gone for a month on holiday (for which they wouldn't coordinate getting his meds for when he was gone) I discovered they had not been giving my dad his heart medicine for over a month. They said because the pharmacy they work with didn't have an order for it.

This community is doing the best that they can. There a lot of issues in this type of field right now. I checked a lot of places and some of them even went out of business due to staffing. I feel like they are doing the best that they can during this day and age. The tour was very good.

Senior Haven is short staffed and has opened up many more rooms for availability. Care times are longer than they should be when clicking the call button to care for the residents, this is an issue overall. The food is pretty standard. My loved one is to be on a special diet and this isn't happening at the community.

Good community, not memory care only.

The location was very nice, and it was very clean. But the gal that was trying to show us around was very distracted and had a whole bunch of other stuff happening. It was a smaller facility than some of the others we looked at, which was nice. But we chose a place that some of our other family members had lived years back.

I would tell others that as far as the money, I would suggest you go somewhere else. The food isn't great. I just feel that this is just a fair community. The staff is ok. The nurse, Judy is really good. I'm able to see my loved one through the window.

next to Elizabeth Leach Botanical Garden. looks small from outside. at busy intersection. parking in back. 40 beds. each hall has community showers. 1:10 nurse to resident ratio. Owner is RN. another LPN of staff. end of life. spend down ok 40% discount for shared room! but rooms are small. has private dinning room for guests. medicaid ok. arranges 30-day home health?

Facility pleasant and well-cared-for. Several egress points to outside world that are not monitored. Narrow hallways to navigate with a walker, especially if two persons are trying to pass each other in the hall.

In the beginning the then director made the whole process easy she was amazing with the overall transition process as well as had an open door policy where I could contact her with anything and she would frequently check on things see how things were. The direct care team in the unit my Grandpa was in I only got to know the crew in the morning, [names removed] were amazing with every person in that unit, the night team I didn’t get to know too well. My Grandpa was at Peter’s Creek a month before he fell again, this is where things started to go down hill, it was never clear to me how he fell but what he told me was he needed to use the restroom and was waiting a long time for help, no one came so he attempted to get up himself which resulted in him falling. I tried several times to figure out exactly what happened but I was ignored. After that he wasn’t allowed to come back on which I again was not given a straight answer why and kept getting the round about generic answer. In the time he was not physically there and was at the hospital they were charging him the full amount which was stated in his contract if he was not there for any doctor reason he would not be charged. I had to keep following up with the temp director to be refunded on which at that point they stopped taking my calls, it wasn’t until months later a check randomly showed up in the mail that I was given the amount back that was owed to us. After he was given the okay to be discharged from the hospital in that time frame I had to move his things out and find new senior living. Overall I was left really frustrated with how things were handled towards myself and my Grandpa and I know if he didn’t have anyone to advocate for him in this situation the outcome would have been extremely different.

Doesn't accommodate sliding scale insulin care.

My sister were put in a dark corner room. She was not allowed to use her walker, as Peter's Creek had not assessed her ability with it. She was given a button on a cord to press for help. Even though we'd told them several times that because her hands are weak that she couldn't press the button (even one of their employees had difficulty with it), they provided no other means for her to ask for help. She could not get into the bathroom because the wheelchair couldn't get through the door. The closest assist bar was past the vanity and the toilet at the shower . A portable toilet with rails was placed over the toilet, as it had no assist bars. It would wobble with the pressure of the weight used for assistance efforts. A physical therapist from and outside company was quite distressed over the bathroom situation alone. My sister couldn't get out of the room as she couldn't reach the self-closing door from the wheelchair in the narrow hall. They blamed her for her lack of care.