Commonwealth Senior Living

My wife was a resident of Prestige Commons for a short time under hospice care. I have no problem with the staff or care at the facility its the management that is the problem. I would advise anyone going into this facility make sure you read very carefully any papers you sign. I was never given a copy of the papers I signed or had any explanation of their refund policy. I paid for a full month $3720 & my wife passed away on the [date removed]. I was told I would get a refund for the remaining days of the month. After waiting a month I was told their policy had changed & no refunds would be given. My advice to anyone thinking about going to Prestige Commons be advised you could loose up to 4 or 5 thousand dollars. I thought this place was different the all the others but it only about the money..BEWARE [Name removed]

Do NOT place your loved one at this facility. My father’s last undocumented fall resulted in him no longer being able to walk, he has trouble speaking, and the staff who should have taken care of him and been attentive to his needs say what you want you to hear to your face and then work to cover up staff inadequacies on every level. My family and I have have filed a complaint with the state. My father was neglected which resulted in his demise, medication withholding which I have records and proof, medications “misplaced”.. this facility should and will be audited to the fullest extent and I pray that those caring for staff are fully reviewed, drug screened , and nursing leadership and some med tech REPLACED My father spent every dime of his retirement given this this facially to take care of him. My mission is to make sure that they are investigated so that no other resident ends up like my father. I have copious notes and photos which have been submitted to the state I am more than happy to discuss specifics with anyone considering lacing their lives one I the cottage, memory care Please call me I have documentation and photos

This place is awful. My sister was under their care and it wasn’t until she passed that we found out how ingored she was. Received very little care. Incontanence was handled by making her wear 2 depends to hold her urine longer, so they weren’t bother with changing her. She was given the. Does to the doors so she could go to other units without assistance. She was found fallen down a hill on East Paris with her face smashed into an iron sewer grate. The home didn’t even know she was missing u til they were notified by the person that found her. Don’t put your loved ones here.

After going on a tour at Commonwealth of senior living at Gloucester House and seen first-hand how the residents are treated and how badly management treats the staff it really made me sad the assistant Rcd is very disrespectful, the RCD talks down or their staff, treats them really bad after speaking with a couple staff members residents are not properly cleaned which is leading to alot of infections, I would not recommend anyone to send their family member there [date removed]

Those who can live independently in assisted living at this facility are fortunate. Those who live on the dementia unit (and those from the other 2nd floor who should be on the dementia unit or aren't able to live independently) need action to insure the care and safety they deserve. The investors of this community need to step-up and support management with trained personnel to give these residents the care they desperately need and deserve. Dementia-residents sitting in the dark, watching action movies from 7-10pm without an aide present, is not an appropriate-nighttime activity for alzheimer residents. Workers hanging out in groups of 3-4, during this time , instead of interacting with those who need attention, is not resident-centered care. Aides who do not speak appropriately with dementia residents are not educated in alzheimer-care. Poor smelling hallways and unmade beds is not basic-care. Things are the worst after 4pm & on weekends. Noticing more and more vacant rooms on the third floor. Action needed now!

Some days there are good things at this home but basic care is not consistent. I left the 3rd floor today and an elderly visitor complained to me in elevator. She found a friend from church she was visiting, in unacceptable condition, as well as her bathroom, due to incontinence. This was a repeated situation for her friend, that I have also experienced with our loved one. This lady was so distraught, because she has found her this way before and talked to aides about it. These are residents who need specialized care and are not being attended to by sufficient, trained staff on an Alzheimer's unit. When you visit, to check on friends and loved ones, be sure to check their rooms. If they are often in their room alone, bed unmade & without fresh hydration chances are they haven't been cared for very well that day. Representative, director -of -operations, owner and management, we care enough about the dignity of the elderly, to give this review. This home was chosen at high cost to give exceptional care, not substandard care. These residents deserve better.

Really wish it wasn't so, but this care home continues to decline. There is no supervision of employees that are caring for the elderly. The minimum is done for the residents. That is why you see residents with doors shut and care aides sleeping, watching tv, using cell phones, etc. Before putting your loved one in this facility visit often, unannounced and especially on weekends. When you give a review like this, the representative for First & Main asks you to contact the executive director. The executive director says his hands are tied for staffing improvement. This is the 5th ED in 2 & 1/2 years and it is the same story. You really can't blame young, unqualified, undisciplined, underpaid and unsupervised aides. There is only one hope-new ownership that will give the executive director the tools needed to make this assisted living and memory care home the vibrant community it should be!

Bad place. People don't care about seniors or how place ran. They just care about the money.

Staff is untrained and uneducated. It feels like they grab anyone off the street. Staff call in sick all the time and are not covered so residents go unattended. If there is an issue it is ALWAYS the residents fault and the family must solve the issue as they have NO experience or interest in assisting the elderly. They behave as if they are doing you a favor letting your loved one stay there. You will pay for all the promised services and receive only the fraction they are willing to squeeze out. Oh and I know the response will be call [name removed]-who will say he is looking into it and will never follow up or solve the problem. The care team leadership acts superior and can't be bothered with even the smallest issue because once again if there is an issue it is the families problem not theirs. This place is a disgrace and we are so happy to have saved our loved one from their disaster.

Be very careful ! You have to stay on top of the staff and make sure they are taking care of your loved ones. The staff gives the appearance they are attentive when you are there. You need to check on your loved one EVERYDAY to make sure they are properly cared for. There was food behind my loved ones bed, they give them medication to make them sleep ALL day. This will cause pressure sores. Do not take your loved ones to the facility

The Assistive Living for our daughter has gone from very nice, four years ago to horrible. The aids use vulgar language. Have earbuds in their ears while "attending" to our daughter. They can't hear her and have a don't care attitude. When she complains to the management it comes back to her and the aids threaten that they won't help her or work with her etc. There are employees who refuse to care for her. I call it bullying. It's difficult for me to see our loved one go through this. The stress she is going through is affecting her health. On one visit, my husband and I noticed fecal matter in her sink and a pan with dirty wash water and cloth on her computer desk. Filthy.

As family members of a loved one at this home-for-the-aged, we give our lowest rating possible. The owner, regional director and even the state, have refused to take action to protect our loved ones. Sufficient personal & medical care is unacceptable. Trained & professional staffing is barely existent. Social activity is poor. Many residents have left or are planning to leave this private-pay-home in the last couple of months. All we can do now is let others know it looks good when you tour, but isn't basic care more important?

This facility is quite new & very modern with opportunity for a wonderful place for the elderly. But the sad part is basic care and social activity is compromised. Staff do not show up for work and constantly being replaced. They are not qualified or given proper training. Social life is very sparse and many residents stay in there rooms even when activities are scheduled. Residents & families keep bringing up these issues but management has no interest in resolving issues. Sad to say broken promises continue after 2 years.

Looks Good, but appearances can also be a "red flag" . The staff do not know what they are doing, what meds they are giving or what the potential side effects of their actions are. Was told by a previous employee to "get {our family member} out of there as fast as we can".

My mother was a resident in the Independent Living Section. This section includes a daily check by the staff if the resident doesn't check in first. My mother was [Removed] in her bed with a broken collarbone and no one checked on her. I found her four days later and rushed her to the hospital. The staff never noticed she hadn't check in. We trusted Commonwealth Senior Living to check in her every day as promised so she could maintain her independent life. They failed to do what they promised.

I regret to admit that I have had a loved one in this facility for over nine years. The cost and location drove this decision. But....I can no longer ignore the deterioration of the quality of services. The place has become increasingly shabbie and unwelcoming. It is dirty and cluttered. Care Giver Staff is constantly changing and rude to my face..that is when they are not running the other way when I enter the building. It is impossible to get accurate information from them regarding status of my loved one. I can't get to know them because they usually do not have on name tags. Clothes continue to go missing, as laundry must be too difficult for them to process. These are the people responsible for proper care and dispensing of drugs. They are lazy and disinterested. Except for a very few which is the reason I have tolerated this situation for this long. I am tired of revisiting the same complaints. As disruptive as it might be to change residences; I think the time has come. Please do not place your family member in this awful home.

Think before you put your love one in this place. The Cna's are great and very friendly. But the Executive Director., And Sweet Memory Director. Are so rude if you need to talk with them they just blow you off. They spend all day in the Executive Director's office with the door closed and when it's open they talk to the staff really badly. They are very unprofessional in my opinion, My mother has been living there a very long time and I have never seen the building so bad. When you talk to head of t maintenance he looks at you like your stupid and does nothing about the problem.When you call cooperate They say sorry and they will look into it.

The Ballentine was a great place.one time before they hired this new Executive Director she is very rude to residents and staff she fired all the old staff that was outstanding to this community. She never have time for residents or family members, when you try to talk with her she always keep the office full with department heads seating in her office you cant never talk to her alone..the new .Sweet Memory director she always in the executive office she never do anything with them...I am sad The Ballentine is no longer a place you can call home.for your parent..they run out of food they had a very good and wonderful actvity person who care and respected the residents and family members now she is no longer there the place is going down hill. I moved my mother out of there...and I would never recomment any one to live of work there.

Not a good place for your loved one lots of false advertising. Home cooked meals I don't think so. They would be lucky if it was hot. Had alot of problems with the LPN at the facility. Don't trust her tried to befriend my mother. Kept trying to explain to my mom she is not your friend that this is a business relationship. Had a lot of experiences with the residents and confrontations between them and staff was never around. My father somehow got ahold of a fire extinguisher and sprayed a large area of the facility. They then recommend he go to a facility to be reevaluated for 5-7 days. That turned into 16 days on his discharge date they informed my mother he could not return. The social worker tried numerous times to contact them that day and they would not return her phone calls. For the two weeks both Brian and Celeste assured my mom he was welcome to return. Now they informed her she has been to pay the additional 30 days for her notice that is stated in the contract she signed. Take some good advice and find a more reputable assisted living facility.

My father lived & died here. He suffered from Alzheimer's & died a horrible death. Golden Orchards is very proud that they use the montesorri approach, which is fine until the patient gets near the end. Take your loved ones to a skilled nursing center instead! Near the end, when hospice recommend they be sedated for their own comfort, Golden Orchards balked, & refused to administer calming drugs. Instead, they shut the patients door & leaves them alone! I personally witnessed one of the staff stating to another staff member that they finally just had to shut my father in his room, as he was so agitated he was constantly getting up & down. He fell 7 times in one day! Alarms were supposed to be put on his bed & wheelchair to alert staff if he tried to get up. They were put on his bed, however, batteries were not installed! Food is terrible! One day, he was given a cold pork chop & piece of bread for lunch. Being short staffed ALWAYS, personal items are constantly BORROWED by other residents. This means that personal items, so essential for the patient's comfort, cannot be brought, as they WILL be lost. My father's $150 therapeutic shoes disappeared within days of being purchased. Promises are made & not kept. Phone calls are never returned! DON'T be fooled by how lovely this place is - your loved one will not be cared for properly! They say what you want to hear to get your business, then never follow through. We were told transportation was available for my mother to visit, it was not. They said they could provide back-up transportation if necessary, it was not! They say that skilIed nursing is available which means that you are paying extra for a RN to stop by & check once a day. There is only one RN on staff, who is also the assistant director. They say they have all these activities. However, 1 activity person (who had never worked in that capacity) was trying to fill 3 activity jobs, with no experience or training. I worried EVERY day that my father was being at best ignored, at worst mistreated, but since location was critical, our choices were limited. Also with Alzheimer's, they recommend you not keep moving your loved one from place to place, as it causes them great distress, so once you're there, they've got you! Wish I had moved my dad from there before his death.