Comfort Plus Residential LLC

This is the place that I really Like and I think mama would adjust well here.

The property itself is nice. They have a nice common area. The building itself is large however the rooms that I saw were small and gives off an impression of a college dorm. The interior of the community was very nice. The location was ok. Depending on what the extra pricing for additional care if needed.it may have put it out of my budget range. When I pushed the subject of add-on charges the response that I got was well it really depends on the level of care. There should be a little more transparency on additional cost in my opinion

Other comments: Any activities they have are directed at their fully functioning population. No one seems to be trained on dementia or Alzheimer's but most are kind. I have issues with one caretaker who I have heard raise her voice to my mom. The director and nurse are slow to respond if I call and I have called less than ten times. They have a table in the entry way made of glass and mirrors with sharp points all over. I have said something more than once but to no avail. It will be ugly when someone falls into it. Most of the people are great. No one is abused or even ignored. I used to be my mom's caretaker so I might be expecting too much.

I would recommend The Woodlands. The staff is great and the food looks great. The only complaint I have is the lack of communication with the transition team getting your loved one moved in and situated.

Staffing issues were a problem. I realize that's not an isolated issue, and a lot of businesses are also dealing with this. But it becomes a concern if you feel a relative's care could be compromised.

They are under new management and they are improving. The house does not have the smell facilities get. My loved one will sit at the kitchen table and read the newspaper like they did at home but only when the daily caretaker makes an effort to bring my loved one out of the room. That's is what they do poorly to have consistency in daily caretakers. Some ignore my loved one even to the point of them being in their depends too long while others make an effort to get my loved one out of the bedroom. For the price the private room and private bath is a great deal.

Very friendly staff! The facility is much smaller (several stand alone units) than the others I toured. Not as luxurious either. But, for mom’s 1 week stay, adequate enough. It has a ‘home’ feel ipo an institution/facility.

I am a former resident of the facility which dropped from a 4.5 to a 2.5 of 5 on it's best day Staff has dropped from excellent, caring, professionals to only a few of the same. They dropped night shift to ONLY aides. Of the 3 former ways for residents to call for help, none were left active. The food quality dropped from an easy 4 minimum to consistently under 3. Breakfast dropped from a decent size meal after a LONG fast. One day, the largest meal of the day, lunch, was two thirds of a bowl of vegetables, noodles, chicken broth with one measly little bite of chicken. Nothing else, not even crackers. Dinner adequate but gone the quality. Lots of casseroles which didn't bother me as it did others. All things changed, none for the better. Nothing from 7 PM until 8:30 AM. Never any snacks unless you could literally beg someone to search the kitchen. I was told that some kitchen staff are well and other foods just disappeared. Part 1 of 2

There have been a lot of problems... many things going missing...medication not administered properly...not able to accommodate dietary needs...rooms not cleaned.......Now that there is new ownership / management, things are starting to improve... Hopefully it will continue to get better.

The staff were not qualified and often rude. They spent most of their time on the phone. Room never cleaned, linens never changed. Made multiple medication errors with my mother and when brought to their attention they didn't care. My mom had Covid when she was there. They did not follow any protocol for Covid and staff were not informed of the situation. They also did not give my mom paxlovid as prescribed. It was a terrible experience.

They need new management. The place is terribly managed. We liked the idea of the villas, and it sounded like a great place. After a few weeks, my loved ones linen on the bed was never changed, the food was often frozen, and was never a homecooked meal. The staff lacked training, and were unproffesional with how they dressed, and interacted. In addition, my loved one was not getting their medication. There was a staff member who was extremely rude, and lacked respect.

The concept of the villas is a great idea, providing a small home-like environment with no more than 12 residents per villa. We thought it would be perfect for our mother and moved her there in September. It was okay for the first two weeks but then we began to have concerns about her care. Linens on the bed were to be changed each week and that never happened. The room was rarely cleaned and the food was not good - mainly frozen food or cold sandwiches. However, these are minor issues compared to our main concern which was safety. The staff are aids with little to no training. While some are fairly good, many created an unsafe environment. They are to give medications to the residents but there were numerous medications errors for my mother. One aid played rap music while working and ignored the residents. Residents were left alone for at least an hour when the day shift aid was late but the night shift just left. These are only a few of the issues.

When our family member was diagnosed with Dementia 2 years ago, Heritage Villas was all she could afford. At that time it was clean and seemed to be a good match for her. But over the past 2 years it’s deteriorated quite a bit. When she refused to change her clothes or bathe, they said it was her right. It was apparent to us that they didn’t know how to help her. Her room was no longer being cleaned. She didn’t change her clothes at night and slept on top of her bedspread. We eventually moved her to another facility where she’s doing much better.