Comfort Care Home Care Assistance

What we like the most about the Comfort Care Home Care service of Grosse Pointe is that the office staff is responsive. However an improvement that they could make, could be with the staffing consistency.

The woman who came to the house was fantastic. Accommodating, came when everything was going crazy and she adjusted. Very sincere and helpful. The aides who came to the house were polite and some did their job well, and some didn't do it at all. Some were on time, some were not. One didn't have her notebook, so she couldn't get into the house without a code and went knocking on all the doors at a house who had a woman with a walker, who was very weak and couldn't get to the doors and was scared to death. Some acted like they never did the job before. The schedulers were great, sympathetic and great listeners. The price was good, but sometimes two hours is not necessary and it is a wast of money.

Based on our experience with CCHCA, the Organization came highly rated and really was not... The owners were not engaged with our family for the duration of care. Most of the care givers did the minimum of what was required. Some were physically not able to do the job as required. Only two of the numerous care givers met our expectations and went above and beyond their role. We were grateful to have them when needed. This experience was quite eye-opening as to the challenges of the home health care industry to find quality employees.

What we like the most - ease of paperwork, evaluation process. Areas of opportunities - scheduling, aid training (patient engagement, responsiveness, schedule changes to provider).

Generally at two. This is because they did not do what was needed, and they simply repeated what I already had someone hired to do also the times that they came were not necessarily the times that I needed them but rigid times that they had to be at my house. When they left, they left a lock box on one of my doors that I could not get off and it took me several calls and someone to finally take the lockbox off, and there was no key in it, which there should have been meaning that the last person working at my house now has a key for that house, which I no longer live in and I assume the new people that have moved there have changed the lock . Generally speaking, it was the rigidity of hours and high price for the time that they did spend at my house.

The overnight staff was irritated that my father with brain and lung cancer and prostate issues, was "up all night". That was the reason we hired them, not for them to sleep. They said a man with frontal lobe cancer was "mean". Yes, emotions are controlled by your frontal lobe. The admins argued with the not ill partner about whether her staff had actually shown up and they tried to bill for hours not staffed.

I have to tell you it started out pretty good. Unfortunately, as the result of them terminating the caregiver we were left high and dry for about 2 months leading us to move to another company.

If I could give it less than 1 star I would. Office personel is rude, and aids they send are unkempt. Horrible experience with this company taking care of my mother.