Claiborne Senior Living

Moved into Brickmont Woodstock 10 days ago, moving out this week Building is great, food is great Caregiving is poor, not particularly friendly and difficult to get their attention. Appears to be ok if all you need is lodging, meals and laundry otherwise not a good choice

We were disappointed in how run down this community appeared to be, the staff member that did our tour did a nice job showing us around and answering our questions but we did not feel that this would be a good fit for our mother at all.

Staff is ill equipped, no one seems to be able to answer any type of questions.. cable isn’t working half the time and don’t have clue about getting previous phone number ported to brickmont..

All I can say is that it was a bad experience. Rude staff and unhelpful people at the front desk. Thanks for asking. I would advise another family to find another place.

Do not recommend that facility to anyone, This facility failed my mom. I would not place anyone in memory care here.

What started off as pleasant turned into a nightmare of incompetence and apathy. We put my mother into the Avaline memory care in [Date Removed] Everything was pleasant and attentive. But the parent company, Claiborne, started cutting heads around the end of December. Most, if not all, of the people we initially dealt with are no longer there. The current management is well below average in everything that matters. We were in the memory care section. I complained mold on the ceiling for a month. They patched the ceiling once but did not fix the leak so it came back with the first rain. The overnight staff in memory care is the bottom of the barrel. They've got a night nurse that sleeps through her shift and workers known to take things out of rooms. But management largely turns a blind eye to these things. And the night shift workers are given free reign to do whatever they want because the night LPN is asleep. You don't pay for the building. You pay for care. Non-existent at The Avaline

Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.

Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.

My mother has lived here for just over a year and is miserable. There is huge turnover in staff, the food is almost inedible and they sometimes don't respond to the lifeline button. The Executive Director is in way over her head. If I could easily move her, I would.

Quality of food and preparation more than poor. Often not edible. Food does not compliment each other. Spaghetti and corn on cob. Very poorly cooked and very sloppy served. Often run out of condiments and crackers. Dishes. Servers are excellent Food is actually deplorable. For what we pay it is pathetic. They do not know how to put dishes together that go together. Upon renting Very misleading as gourmet dining. Thrown on plate. Burned sandwiches. Sandwiches sent back and turned over and reserved. We pay a lot of money here for this. Carpet in bedrooms very nasty. Needs replacing. Supposedly cleaned. So old dirt works up through carpet. Health hazard. Cleaning service very poor. Mops, cleans at bathrooms. Does not dust. Changes bed. Very poorly ran.

the food is consistently very bad, and it is inferior to even a barracks cafeteria in which the cooks are aspiring to prepare inedible food. even a 5% additional investment would improve the dining quality by 100% or more. We must assume the director there does not consume or taste any of the food prepared in the kitchen for the dining residents.

It was horrible. Staffing sub par - got in patient's faces yelled at them, laid hands on them. Mgmt unresponsive. Medication was very mismanaged. Dad didn't get his meds for a week at a time when they "ran out" and blamed the pharmacy. They gave medication that dad was NOT prescribed and it was very bad for him.

had a terrible experience - Being more honest from the beginning. Better evaluation of resident. Just a 15 minute evaluation does not work. Paid 2 months - my sister-in-law slept there 4 nights and that was the end of May into June. Staff did not know how to really take care of their residents. We were not told at the beginning that it was being sold. I would never recommend that facility!

Beware! If you truly love your family member do not move them their. They have a high turn over rate in staff which is ridiculous. The ED [name removed] is very unprofessional and rude. She stay in her office all day with the door shut. She talks down to her staff and families. The food is horrible for the price you pay and never improves. Upper management doesn't do anything about their buildings and hire unqualified and unprofessional staff.

The nurse ([name removed] ) is not very friendly and speaks in a condescending tone. Many other families feel this same way. She's especially bad/rude when it's just you and her one on one. In a public setting, she's all smiles though. She is definitely not a people person, and is in the wrong job. Even the staff feel she is not nice. She's just an LPN, too.

Brickmont Woodstock was absolutely not a good fit for my loved one.

This facility is not for anyone who is unable to be fully independent. There are so many things they need to improve on, too many to type.

Overall experience is a bait and switch. We didnt have any issues with the cleanliness but the staff lied and tried to ignore me to get me to leave. They put our loved one in a non lockdown section on a busy street which is not what we asked for. Our loved one was never fully checked in.

Overall experience. 1 - terrible. It was not a good fit. The medical team prescribed him a very strong medication that caused a serious decline over two weeks without any authorization from me his POA/daughter. The other medication he was on was not given consistently. If they ran out due to Pharmacy not sending they just didn't give patients their medicine and they didn't alert family that the medicine was being withheld. The staff was not patient with my father who has Alzheimer's. They would send him back to his room, sometimes putting hands on him to direct him. He was not at the level of the other patients who were incoherent and couldn't get around. I saw them put hands on other patients to force them in certain direction and even raise their voices to them on multiple occasions. 2. Cleanliness. 3-always subtle smell of urine (this did get a little better after the new company took over). The laundry was not done well at all - they lost his things and ruined some of the clothing. 3. Friendliness of staff. 4 - friendly but always on phones - laughing eating and ignoring the patients. Then carrying on into late night hours disturbing my dad's sleep - he often asked them to quiet down to be told to go back to sleep. 4. Quality of care. 2 - see overall comments. He was not getting groomed and sometimes had same clothes on for couple of days. 5. Meals/Dining. 3 - my dad lost over 20 pounds in two months they never gave me any reports about how he was eating or not eating. I asked them to give him snacks every night and it was hardly done. 6. Activities. 3 - they said they tried to get my dad to participate, but he didn't. 7. Value for Cost. 1 no value - he was not treated well. They treated him like he was mindless when he actually thrives very well around people. He is very social and communicative. The changes in him since he left that place have been amazing, positive and progressive. he was beginning to decline into a shell of nothing in that facility. I am so happy that we got him out after 60 days. I would never recommend this place to anyone. I met another person whose mom was there with elephantitus. She had bandages on her leg that were not changed for well over a week - when he asked they told him he needed to do it because they were not comfortable doing it.

Communication is the key to a successful business. None of them communicate to each other. [name removed] is an awful communicator/ manager, she is not detailed when calling family members on issues, unapproachable, disrespectful to her clients and family. Overall bad attitude, unprofessional and derogatory to her clients and family members. This facility was highly recommended. It’s a disappointment and I was sold a big fat lie.