Claiborne Senior Living

The layout of the room and the size was one of the better ones we looked at. The common areas generally looked clean and the front desk ladies were great. That was about the only positive. Her floors were so sticky and gross my shoes stuck to most of the time. Don't think they ever cleaned them. On multiple occasions I had to clean the commode because it was dirty and unsanitary. The head nurse was one of the rudest awful people I have ever met. They refuse to provide you information when asked. They do not encourage you to come and eat with your loved ones. In fact they make it a real pain have to make a reservation for a private room 2-3 days in advance and you don't always hear back if you are approved to come. Then they stick you in a conference room to eat by yourself and you can't socialize and meet your loved ones friends and neighbors. Laundry was not done consistently. After being out in hospice, I was called and she had fallen out of bed and they left her laying in the floor in nothing but a diaper for over 30 minutes until I could get there and lift her and put her back in bed myself. How awful. ?? they were just awful in general.

I was not happy with the experience.

What I was told last April when looking for assisted for my family member by the "then" staff @ Brickmont was mostly lies. The next month they were acquired by another massive senior care organization. Arranging transport to and from Dr appt within the 10 mile radius is difficult bc they are far out of Marietta. Plus it's basically 1-2 people who can actually arrange transport ONE day a week (never any other day). Considering the size of the facility this is ridiculous. My family member is in overall decent health and can administer the required medications needed, can get to and from the apt to dinner. Yet when she did need assistance after a minor OP procedure, it was horrible. 45 min response time on the "emergency" pull cord. This continues to be an issue. No snack bar, no fruit unless you beg. Weird cooking bc the kitchen staff is not english speaking. Who makes chicken noodle soup with a tomato base? Although a beautiful, newish facility to the eye, the staff shortages and lack of quality of care is seriously lacking. I am looking to move my family person out and closer to civilization and civility.

They are extremely understaffed, all of the good staff have been leaving. They need fresher foods. They need to bring organized activities back such as chair exercise, guitarist, tea parties etc

Look somewhere else. Very poorly managed. Brickmont was horrible.

Quality of care was terrible. They left mom in wet diapers. They did not care if she refused to eat. Did not reimburse amount owed when mom died 17 days into stay. Looks clean from outside but that is where the positives end.

For quality of care - they do not make sure she gets her showers so I have to do it when we want to take her out. Even after several meetings with the director. For meals/dining, their state number was a 67. After a reeval it only went up to an 87. For activities, they are pretty good but they are not great about reminding the residents to go, I have to call her.

We are very disappointed with Brickmont, the quality of service, food, and activities for residents. Transportation to appointments was promised with enough advanced notice, nursing staff continued mistakes with medication (very dangerous). All i can say is the facility is pretty.

I am still processing the various misinformation from my preliminary visit and conversations compared with how my family member is being treated after moving in. My life is actually more difficult as I am dealing with the reality of how little is true. Brickmont actually taking someone to a Dr appt is nearly impossible to set up. West Cobb is the far end of the universe so getting all new Dr’s within the 10 mile radius is very difficult, Food is an issue. I have experienced the food over the past few months. It was not very appetizing. There is no snack bar. Recently major malfunctions resulted in everyones doors being unlocked for days. There was no welcoming. It took over three weeks for the cable to actually be turned on. This blame game is irritating. No good dissemination of information for newcomers. The actual staff on the floors are very nice. The front desk, not so much. Hoping the new management will improve the current situation

The assessment they give to residents prior to accepting them at Brickmont is only 15 minutes. Staff is not qualified or trained to care for Alzheimer’s and dementia patients The ratio between staff is 7 to 35 and only 1 staff member at night. There was no guidelines or procedures for the family once the resident goes into memory care or what happens next or what to expect. Just drop off - My sister-in- law was sent after 2 or 3 days there. She spent 2 weeks in the hospital and then they sent her back to Brickmont. The next morning beck to the hospital. Yes she did hit someone both times. Then back to the hospital and the hospital sent her to Ridgeview psychiatric hospital - two weeks there she stopped eating so they sent her to the hospital and after 4 days she was sent to a hospice care facility and she died 13 days later. Someone miss this in the very first assessment. They paid for 2 months and she only slept there 3 or 4 nights at Brickmont. The just wanted to fill the bed

The staff was friendly. We moved out after 6 weeks, and we would not recommend this community to other families. I would say there is room for improvements. It needed more staffing.

My loved one was previously a resident at Brickmont of John's Creek and the overall experience was poor. The facility was very short staffed and high turnover was a problem. There was very little interaction from staf and the language barrier made a bad impact worse. Based on the experience, I would not recommend Brickmont of John's Creek to others.

I would say if [name removed]is not working there, stay away. Make sure you get the contacts for corporate. A Place for Mom really helped me make a decision.

Facility is very nice and clean. Patient staff is very friendly and helpful. Management/owner of the facility should be ashamed. Nobody has answers to any questions. You are always directed to an email that goes unanswered. The rent is being raised an insane amount and they are not giving the residents nutritious meals. It has gone from great to horrible in the last few months.

There are many improvements that need to be made. There are no activities in memory care. They need to have better communication with the family. I do not recommend Brickmont of Acworth.

My loved one is currently a resident at Brickmont Roswell and overall her experience at this facility has been not great. Staffing is an issue at this facility. The staff is grumbling about being overworked and the turnover is too high. I'm sure getting up to the right amount of staff and getting the right staff is a challenge. Trash removal and assistance with ADLs, there have been periods of time when none of that has happened. Aside from the newness of the facility, there is not much else to recommend. Sadly, I fear that it's that way amongst many places. Also, rent went up without notice as well.

Our biggest complaint would be lack of communication with management, administrative, nursing. There is no one to speak to about anything there as far as housekeeping, activities, medications. Even billing.

We picked this community because of the cleanliness and newness of the facility, along with cost. We had an Unprofessional caretaker, don't send your loved one unless they are very independent.

Only go there if your loved one wanders around and likes to watch TV. I picked this community because of a personal recommendation.

I was previously a resident at Brickmont of Acworth for about one year and my experience at this facility was poor. The administrative staff were non helpful. The menu and food service were both poor. The activities were almost non existent. Ultimately, I decided to relocate to a different facility.