Christian Care Communities, Inc.

The lawn care is great! Comparing our front entrance to other sr living communities is lacking (very stark, no flowers)/ We love the woods & path to church.

Overall pleased with care and communication with us on how the resident is doing. Do not see many activities happening or success in getting resident involved.

We have been very pleased with Bridgepoint and I would recommend. They are taking good care of my loved one.

the community is friendly and nice, recently they have had some staffing issues though.

physical facility is good, needs some upgrading. very responsive to needs.

It was a great place for my Mom.

It's truly independent living, so a person needs to be able to take care of themselves. I would say be mindful of parking if you drive, because parking is kind of tight downtown. My loved one tells me the wi-fi could be faster. She likes the size of her apartment. It has two nice big closets, big enough to use one as a pantry. The closet doors don't really stay on the tracks though. They could also put knobs on the cabinets. For people who can't grab easily, that could be a problem. But when I've come to visit, everyone is very friendly, both the residents and the front desk staff. I'm not sure about the specifics of the activities they offer, but I always see a list posted in elevators, and I know they send out a mailer to the residents as well.

This community has two sides and one is more active than the other. The staff we met here were nice and the community seemed clean. We did not get to try the food but the options on the menu sounded good. They offer family style eating.

My mother is doing very well here at this community. My family and I am very pleased with her move here . So far everything has worked out well. She in being cared for well, they have a lovely staff here. They are very friendly and upbeat. I know she is safe and in at a good place here. This is a community I would recommend.

My tour of this facility went very well, it was one of my top picks. The community looks great, everything was nice and clean. The staff was very kind and friendly. They offered us a meal and the food was great. It was a very nice experience, I enjoyed my tour.

Lively engaging staff. Facility well lit and laid out with each wing hallway different. This was our first visit and tour.

My loved one is in the memory care unit. The staff in that unit is very caring and attentive to all the residents. They are well taken care of. The facility is very clean and does not have an odor. The food is also good.

In February, I toured a garden apartment. We discussed the entrance fee, deposit and monthly maintenance. I asked that I be put on the waiting list on [date removed]. At that time I was told that the maintenance did not increase often or by that much. About [date removed], I called and we were talking about another apartment and the conversation went to the model I was interested in. The price had gone up 25%. I later wrote inquiring about the discrepancy between what I was told one month earlier. I never received a response. Concerned if prices are made up as they go along. There should be some accountability for what one says to a potential resident.

They were a slightly above average facility but there were some very special caregivers there. Safety from falls were the biggest area that they were weak in. Food was a lot of carbs with gravy and scrambled eggs not done. More variety and if resident isn't eating food offer other options. [name removed] lost a lot of weight because she didn't like the food and and wasn't always offered other options). Activities on calendar were fine but not always done and participation was low. Overall I think Bridgepointe does a pretty good job in a very difficult memory care population.

We toured with Village Manor and the reason we did not choose this facility was because we felt that the rooms were too small and outdated.

Blow in getting things done. Rent cost raise 4% yearly. Outside grow etc. Looks good. Hallways in apt not cleaned. Hallways elevator bldg. No window washed in out 4 years. (outside)

Very nice.

The executive director, [name removed], is a sniveling liar, a poor excuse of a human being. If you have to deal with him, good luck, he's going to lie to you while conveying a false politeness about him. I wouldn't send my parent there again just because of him.We picked this community because it was a small and intimate setting, and had a nice gym for my father to use.

Bridgepointe at Ashgrove Woods is beautiful when you come through the front doors, but behind closed doors it's a whole different place. I would rate the Care at a zero, if that was an option. They allowed my loved one to be saturated in urine. The whole floor in his bathroom would stick to your feet because of all the old urine on the floor where he wasn't able to go to the bathroom anymore. The smell would knock you down. No one helped him and they didn't put Depends on him. His feces was on the floor, his shoes, and his walker. I had to tell the nurses, nothing was done. I told the supervisor, nothing. Then told the main lady. They shampooed his carpet and cleaned his bathroom, but in a few days it happened again. My loved one had Dementia- they knocked on his door and said supper is ready and left. My loved one was confused and did not know how to get to the dining area! I was furious! They never groomed him. I had to clip his nails, help him brush his teeth, etc . He was in Memory Care. He was having chest pains and they never had him checked out. I had to demand it numerous times and it took several hours that day just to get them to call for an ambulance for him to go to the VA for evaluation. The nurse at the VA would not put his clothes or shoes back on - she said they were saturated with urine....even his shoes! My loved one did not return to Bridgepointe.

The facility was clean and very impressive at first. The administration was very enthusiastic and appeared caring. We gave notice and moved my family member after just a month. Medical issues were not addressed. Conflicting or evasive responses were often given. Preferences were not honored. Mail was not delivered and was returned unopened after we moved. Clothing disappeared. My family member was dehydrated, withdrawn and afraid. The administration was not visible on site very often and has ignored questions and concerns. When we gave notice the only reply was "when are you leaving?" A call to the corporate office had the same result. You can tell where the lack of concern originates. Really research this company. The very high charges do not reflect the service provided. I would look elsewhere. Not sure why the word "Christian" is part of the corporate identity. After over$10000.00 billed for our one month bad experience, I feel like I would love to warn anyone even thinking of approaching this property.