Cavalier Senior Living

My mother is currently a resident of Limestone Lodge. She has been a resident for over 6 months now. During this very difficult time, the staff and administration has done much to make the transition bearable. From day one, they have done all they could to help make mother comfortable. They do the "little" things that make her stay comfortable like asking what food she would like to eat and try to prepare it the same day, if they can, and if not the same day very shortly after. I would be remiss if I didn't compliment mother's special assistant, Miss Lynn. She is a person that goes the extra mile and doesn't do this job as a job but because she loves people, especially my mother. From day one, she has gone out of her way to make mother comfortable, happy, loved, and cared for. Overall, the experience at Limestone Lodge has been outstanding. The only reason I gave them a "4" instead of a "5" is there is some room for improvement in the area of mail and phone service. Because a cell phone is often hard to use for the elderly, our family would like a land line to be included in the cost. Mail service has been intermittent and at times, frustrating.

It was fine. It was much larger than another place and after evaluating mom they decided they probably wouldn't be the best place for her because of the care she needed. I thought it was a very nice place.

Still first choice due to location and security features in case of wandering off.

I did not like this community because it was too congested inside. The community area was not big and just felt close. Just not enough space for all that was going on. The staff were very friendly it was just not the environment that I was looking for.

She is being given her medicine and being taken care of very well. It is kind of hard to get them to respond to inquiries however. This is a nice facility and they take care of the people there but communication is an issue.

The facility provides as much a possible for the residentss.

I didn't like that there was a dirty table in the eating area and the facility smell reminded me of a nursing home. Also the exit roadway has limited visibility due to the curve of the road, I would not feel comfortable having my dad maneuver out that exit. The people were very friendly.

My mother was living there for a couple months. Admittedly, she was a very difficult resident at the time. She packed up her stuff to leave every day, and constantly bugged the staff about going home. It came to a head on one night and she nearly climbed out a window. The staff couldn't deal with her anymore so they sent her to a hospital to try different medications. This was fine (although I feel like they could have been more patient) but what came next was extremely unprofessional. They clearly didn't want her back. They refused to allow it until they received very specific wording from a very specific hospital staff that she was ready to come back. We had gotten what they requested several times, but it was never good enough. They clearly were making excuses to refuse her return, but didn't want to say that outright. They basically forced us to pull my mother out of there so they wouldn't have to directly say they were not equipped to take care of her. I would say if an elder is low mobility and/or is easy to distract, the place is good. However, they are not able to take care of the more difficult cases. Luckily we love where she is at now

The reason for my low rating is because they don't take good care of the people. My mom was dehydrated, potassium was super low and her magnesium too. She end up in the hospital for [time frame removed] days. They don't pay attention to how much people eat or drink. They served the food and pick up is just a job for the staff nothing else.

What we like the most about Truewood by Merrill is the convenience to town, however the food could probably use improvements

This is not an Independent Living facility. It is listed as such but is is really an Assisted Living only. If you do not fit the qualifications for assisted living they will kick you out with no refund.

My experience for my mother's care has had its ups and downs and downs. Initial contact with Ms [name removed] is phenomenal, I wish I could have dealt with her for everything. Look out for hidden cost when seeking out this facility. The food service, care givers and med techs are exceptional. My biggest concern is the so called RN always available and the follow up. Everything else is ok, my mother seems happy enough.

The staff was very kind and professional.

Seems to be a high turnover rate of employees. I would recommend the facility to others.

Our family had an in person tour with Limestone Lodge and the facility was clean it looked well kept on the outside but it did not have a homey feeling to it. The residents were like zombies. Not one of the people I saw made any type of facial expression.

I did really like Gardens of Pelham but it was EXTREMELY expensive to have both of my parents here and we just could not afford it. The pricing is all inclusive but it was just a lot.

I like the activities, Food is good, I like the back garden.

Very nice, but see comments about my living or traveling.

They seem nice. I don't think they have memory care either. And I don't see photos on the website. [Removed] did some work for them once and didn't like the size of the units.

I like the facility and really loved the director, [Removed]. She is no longer there for some reason and the new director is not near as friendly or involved in greetings. If I can't be there with my grandparents, I need someone who can make them feel special and cared for. I had that comfort from [Removed].