CarDon and Associates

The staff smile to your face and talk about you behind your back. They are, at ties, mean to the residents. Housekeeping was poor, at best. They only clean the rooms once a week. They don't clean the carpets, that is left to the family. Communication was iffy, at best. It really depended on who was there. The weekend staff was wonderful! Move in seemed to go okay. The meals were very bland. They were not offered snacks throughout the day. Family provided those. They could actually care about the people who are living there and not worry about money so much. Be honest with the family when they are looking for someplace to put their loved ones.

During the less than 6 months my mother was at this facility she had urine-related skin breakdown from being left in we briefs for extended periods and we often found her in a puddle of urine. The skin on her feet were allowed to dry to the point of cracking and had pressure sores both of which are dangerous to diabetics. She lost weight and had dehydration issues due to lack of assistance with feeding and hydration. Myself and outside agencies witnessed her being yelled at and she was made to feel unwelcome and without dignity.

I would tell others to steer clear of rehabilitation at Cumberland Trace if it's an Alzheimer's patient! In rehab there are no activities, the food served is cold, and there is no safety for Alzheimer's patients.

Well like I said in my first review his foot got infected now he's at the hospital and may have to have more of his foot taken off when he got his wound vac they didn't even know how to use it he was supposed to be on antibiotics he has not gotten none of his antibiotics now he's in the hospital this place is a joke Don't let your family member stay there .The food was just all full last meal is like 5 or 5:30 no more food till 6 in the morning no hot coffee ever just terrible.He was always hungry but believe me you do not want your family member staying there

our mother went there from the hospital for "rehabilitation". she had a fractured back and was unable to get out of bed or care for herself. After being there for a few days she was placed in a quarantined room because, we were told, she had covid. Her food was delivered to her on a disposable tray and usually placed outside her reach with no one to help her eat or drink. they would just throw the tray away and replace it with the next tray when it came. we found her soiled most days when we came. after she was removed from quarantine to a regular room she was still vomiting and having diarrhea. she could hardly eat by this time and so was placed on a soft diet-which she never received. we came the day after christmas to find our mom lying in a massive amount of green, smelly stool-which no one seemed to notice, so we cleaned her up. we had her transferred the next day to the hospital where she was found to be severely dehydrated, with diverticulitis and a uti.

My loved one stayed at Aspen Trace for rehabilitation following a hospital stay. This family member was found several times connected to an oxygen machine that was either not plugged in to the wall or attached to a portable one which had run out of oxygen. My loved one also experienced a genital rash due to lack of bathing. My family was told bathing and physical rehab is regularly scheduled and often neither were completed. It was extremely difficult to request a chest x-ray, etc. when it was clear our loved one was suffering from a chest infection/pneumonia. There was an extremely long wait once the call button was pushed, likely due to lack of staffing. The food was horrible and was usually delivered whole (if at all), not following the mechanical soft (pureed), physician ordered preparation. When my family requested help from the front desk staff, nurses, or aides., it was as though you are inconveniencing them and an annoyance. Beware of using this facility for you or your family.

Faciiity has trouble retaining employees. Food is not the best quality. Activities are hit or miss, as they have trouble retaining activities employees as well as bus drivers. Employees complain to residents about work condtions etc., and some do not always treat them respectfully. Appearance is nice, but management needs to be better

The community was not there for the tour and they would not provide one. Overall bad experence.

They almost let my mother die through neglect. They were understaffed, however the worst part was their incompetence and lack of knowledge on medical procedures and lack of care of/for their patients. Don't judge a book by it's cover. Do your research before sending your loved one's to Copper Trace.

I only give this place one star because it won't let me give it zero stars. Do not put your loved one at this facility. I am a current resident at this facility, and I know first hand the poor care that is provided. Extremely insufficiently staffed. The social services department has covered up cases of abuse. I witnessed this myself! The food is terrible and served to the resident like it is slop. The administration is not truthful to the families and especially to the residents. Their staffing is 1 nurse to 25 patients all of the time. This means that your loved one will have to share one nurse with 24 other patients. They send CNAs home after working only four hours leaving only one CNA to put 25+ people to bed.

I was very displeased with Copper Trace. This tour was scheduled two weeks in advance. When I arrived, I had to go to 3 separate entrances before I found a live body. I had 2 elderly women who were to tour the facility - one on a walker and one in a wheelchair. I was told we were not expected and there was no one there who was able to speak with us. And, oh by the way, we are full occupancy and have no open units anyway. This is very poor customer service. The environment may be all sparkly and pristine but their customer service is a joke.

Staff was not expecting me when I arrived for the appointment. I was told there was a waiting list and not offered a tour so I can't comment on care, value or activities. I had been in before at their grand opening and found facilities to be nice

Dad went here to "recover" from a stroke. Gave my dad multiple MRSA infections and a C Dif digestive infection. Regularly understaffed; Never met the doctor once. Avoid. Avoid. Avoid.

A friend is there and has had nothing but trouble. Nursing staff is drastically under staffed an spend more time on their cell phones than caring for patients. Please don't put your loved one through what my friend is.

My father was here for a short period of time 3 years ago. He was brought here for rehab after a hospital stay, mainly because they had on-site dialysis. When I toured the place they showed the nicer side of the building. When he was admitted it was to the other side & nowhere near as nice. Every time I came in I had to track down someone to help him with something. He fell out of bed, but they wouldn't put up rails. They were going to put a mattress with a dip in it on his bed for him. I finally had to make someone do it. He ended up getting a bad staph infection while there & died within a week.

My husband spent 5 years at this facility. 5 years of me writing them up for unsatisfactory care. They would always promise to make sure things were going to get better. They totally lied about getting him up at least once a day for lunch or dinner. the last draw was when i got a message that he had a bed sore. I went to visit him and saw the sore, I got sick to my stomach, called 911, MIT'S arrived and took him to the emergency room where he got treatment and had to be given a heavy pain med. the police were mortified. he was laying on just a plastic mattress in a lot of pain with this open wound. Carmel Health was going to wait 2 days waiting for wound doctor visit. When the medication for his skin was burning him, they just stopped using it, with out finding another medication that would help, so nothing was used but reg. lotion. The place was filthy. Will never seek service with any Cardon or American Senior facilities again. Just transferred him to his 5th nursing home. For now he seems to be getting better care and feels like a human and not being treated like he has no feelings are rights.

I was there for rehab after surgery. It would take someone a minimum of 30 minutes to answer the light when I needed help. One nurse tried to give me my morning meds at night and also tried to give me an insulin shot. I am not diabetic. Every meal was cold and had to be warmed up in the microwave which was in my room. I would never go back nor recommend it to anyone.

I could never recommend leaving a loved one at Bell Trace skilled nursing facility. Three weeks after being admitted after surgery, my father was constantly complaining of upset stomach, diarrhea, nausea, inability to eat, etc. I am in another city, and on the phone he was telling me he was going to die. When I spoke to his nurse she would say he's "fine, resting comfortably." After a few days of this I insisted they send him to the emergency room where he was diagnosed with C. DIFF. When I called the Bell Trace nurse to tell her, she DENIED that he had c. diff and said "it's only colitis." It is now 4 weeks later and my father was unable to overcome this setback; he is going into hospice. He contracted this infection at Bell Trace and likely had it for at least a week before going to the ER. Another nurse was extremely rude to me and there were other issues - food is terrible. There is something really off at this place, and with all my heart, I recommend you stay away.

Smells like urine constantly. Staff leaves patients sitting in their own urine and feces for hours. Absolutely disgusting place that I wouldn't recommend admitting your worst enemy to.

My mother-in-law was here for 2 weeks. During that time her bed was only changed 1 time and that only happened because I went to the nurses desk and asked for it to be done. They only offered to help her get a shower twice. Once at 8 o'clock at night (she declined at that hour) and then the rehab nurse asked her if she had been given a shower (after she had been there for 10 days without a shower) and offered to help her. They are not very responsive to patients requests. Sometimes making them wait for a half hour and longer to get a drink and even to have help to the restroom. The lady beside my mil was completely helpless and she put her light on for help to the restroom. After 20 minutes I tried to get a nurse and was told they knew her light was on but they were busy going over patients. After another 15 minutes the lady was trying to move to the restroom on her own. I again went for a nurse because I was afraid she might injure herself. There were 3 nurses behind the desk working on their computers. One of them did come help the lady to the restroom. I then left. My mil called me 20 minutes later telling me the nurses had left the lady in there and she was calling for help. She wanted my mil to call 911. My mil is on oxygen and had to have a walker so she is not able to help anyone. My mil tried to get the nurses attention to help her. They finally came back in after 20 minutes. The next day they left the same lady in a soiled bed (because again they didn't come to take her to the restroom when she needed to go) for an hour. The food they served was sub par. They don't always come ask what you would prefer for their meals and the patient is just stuck with whatever they get. There was a mess up with prescriptions getting sent to the incorrect pharmacy when my mil was discharged. In all, it was not a good experience.