Campbell Street Senior Living

It was affordable. They provided a room, comfort, and companionship for my loved one. There was alway someone who was with my loved one. Making sure they were not by themselves was important to me. They could improve on cleanliness, and making sure the rooms are nice, and clean for the residents. Also, they can ensure that the laundry is done in a timely manner.

I liked Governors Glen, but they were unable to accept me due to the amount of care that I needed at the time.

I like the community. There are certain rooms that could use some updating. The resident's rooms could also use some TLC. The only activity available for the residents is exercising. It appears the activities are limited, and I'm unsure if this is COVID related.

We chose Governors Glen because it was strictly a memory care facility and very close to my house, that way I could go visit often. She went from a very large room to a single room here, so it was on the smaller side. One big complaint we had was the food. It was not fresh and by the time it was served, it was cold. They served things like hot dogs and french fries and did not offer any condiments to go along with the meals. There were also not a lot of activities that I was aware of at all, and I would pick up the calendar weekly. From what I saw, this facility seemed clean and the staff members were nice, but they were not very interactive with the residents.

[Name removed] was very knowledgeable and provided a lot of information to be able to make an informative decision. Everyone we met during the tour was warm, caring and friendly. The entire environment was warm and comforting with a home feeling.

Andrew, marketing staff excellent, but facility well maintained, but nothing stood out..as this is the place.

It's nice, and mom is adapting well. No major complaints so far. The food is very good, she loves the food. We had Thanksgiving there, and they had it set up very nicely, and the food was lovely, and it always smells delicious.

They are very friendly and they are open to help with anything you ask them to. I think they need to do a better job with the resident's personal items, as far as keeping up with them and not getting them confused with other resident's items.

It's clean, and the staff is friendly. They do some word games and things. But I don't think he gets to get out very much. I would like to see a few more crafts. I would like to see more encouragement to do the projects. They were a little less expensive than the other places.

Location good. Comfortable facility. Good resident mix. Staffing on the low side.

I had a good tour with Governors Glen, but I did not feel that it was as good of quality as a couple of other facilities that I had visited.

Price wise they are ok but could do better with the menu and staff.

In my experience which doesn't count for much because my sister is still in charge of all that goes on with my mother. She's not happy there. She doesn't like the food. They don't have enough staff for the residents and they tend to be short tempered at times. If she does activities she doesn't remember them.

We chose Governors Glen because of the convenient location to our family. Her room here was on the smaller side compared to some others we looked into. The food here was not good quality and it was cold when it was delivered. I would recommend depending on your circumstances.

They could use people that are more experienced with handling those who have Alzheimers and Dementia. There has been a gap there that they would do well to fill. Other than that they have been ok. The facility itself is very nice and well kept.

They have no security upon entry. Anyone can just walk in, and it is unsecure and safe. I am removing loved one, and highly not satisfied with services. The three biggest issues, inclues; cleanliness, security, and lack of showering. They only provide showers twice per week. The rooms were not clean enough, and the bathrooms/showers were unclean, and toliets were stopped up.

Good community. The staff was too loud. The community felt dark and this wouldn't have been a good fit for my loved one. Also, the person that was scheduled to give the tour passed the duties to another staff member with no communication to me about the change.

The office staff were very nice; however, the caregivers weren't nice. There was a verbal argument with a caregiver one time. The office staff were willing to try and fix issues when brought to their attention. There were difficulties with making sure my loved one received their medications. The staff didn't know how to handle ordering my loved one's medication as well. There were times the food was not suitable for my loved one. I ended up having to take food to my loved one because of this. I ended up taking my loved one out of the community because of the issues we had.

I had several issues with this community. They used Covid as an excuse and did not come up with safe ways to continue things that were necessary like physical therapy. we had several items come up missing and there was an issue with theft. I would not recommend this community. The director would communicate with me and would not return calls or texts.

This community was spacious, it was kind of a unique layout. The rooms are on the smaller side. If someone asked, we would recommend this community to a family or friend with reservations, it would depend on the health of their loved one and the dementia phase they are in