Campbell Street Senior Living

My wife is in the latter stages of dementia as a result of Alzheimer's Disease. When I could no longer safely care for her at home, I visited several homes in the area looking for a safe and comfortable place for her to live. I moved her in fall of 2016 and I still visit her 3 times a day. From day one, the staff welcomed her, and me. The staff make sure her needs are met. The meals are excellent. There is an abundance of fresh food, not just canned, frozen or prepared food. I make it a point to be with my wife for nearly all of her meals so I am well aware of what is served. The colleagues that teach nursing students and train CNAs must recognize the quality of care at The Bridges as they regularly bring their students to The Bridges to receive their practical training.

My mom stayed at The Bridges for her rehab after her shoulder surgery. The therapy team was amazing and always took the time with her. She is grateful to have recovered and is back home. But, if we need to go somewhere in the future THE BRIDGES IS WHERE WE WOULD GO!!

This community is beautiful. I like how there are separate smaller dining areas for the people that live there. It makes it feel like home. The staff are very kind and inviting. They are always willing to help.

My Mom experienced three distinct life stages while at The Bridges and I was able to see first hand how the amazing staff altered her Care Plan to address her changing needs as she transitioned from being able to walk and participate in activities, to becoming less mobile and cognitively deficient to eventually, end stage of life and death. As my Mom’s condition became progressively worse, the staff consistently and tirelessly worked to maintain the delicate balance of her capabilities. It would have been much easier to just let her stay in her bed and stop coming out to meals, activities, etc. but the staff wouldn’t give up on her. I have no doubt that their determination added months of quality to her life. They also collaborated very well with our Hospice care. No “turf battles” at all; my Mom’s care and well being was their priority. I also believe that the Administration is committed to running a facility that believes in continuous improvement and effective complaint resolution. Any facility that contends they don’t have complaints isn’t honest. Everyone has complaints-its what you do about them that matters. Any issues I faced with Mom’s care were handled cooperatively and swiftly. I felt as thought my concerns were respectfully addressed and I was included in resolution planning.

This facility was beautiful. It felt very homey to me. The staff seemed very kind and smiled as we walked down the hallways. It was clean and smelled good. I toured the Memory Care. They have different stations where my dad could work in or just sit in and relax. I was very impressed with the community. My dad will be moving in soon!

Beautiful building. Everyone was very friendly when I toured. The building smelled good, it was very homey. I toured their memory care. I was very impressed with how beautiful it was. I was surprised to see how inexpensive it was compared to the other buildings I had toured in Ankeny. I will be moving my father in!

The best care ever for a loved one

When I first saw the rooms I was immediately turned off. They feel like a hospital room and a retirement home. This is a brand new facility but it felt so empty and I saw no residents walking around. The rooms are only big enough for a twin bed and one chair. I wouldn’t be able to bring any furniture in if my Mother moved in and it wouldn’t have felt like home. The marketing director was really good and seemed very knowledgeable. I would not recommend this facility to other families.

My mother just recently stayed in the skilled care unit after having back surgery. The care was "spotty" to say the least. The rooms are uninviting and cold and do not reflect the thought and design going into the rest of the facility (all for show). Oftentimes, the response time to ringing her button for a pain pill or needing assistance to go to the bathroom (first day after surgery) could be anywhere from 1 - 4 hours later. Several of the nurses, technicians, and interns were blatantly rude and disrespectful to not only her but to family members as well. Mom had to repeatedly asked that she remain in her room to eat and that she needed beverages in a cup with handles. The lack of listening, communicating, or writing down those requests to be shared during shift changes was totally obsolete. It was not until a family meeting was called with the social worker, head of nursing and physical therapy, and the dietician, did a fire get "lit" about her inadequate care. There are other instances that I could share but at this juncture I believe you get my point. I would not recommend this facility to anyone who is thinking about placing a loved one here!