Cambridge Village Senior Living

I have a close relative at Cambridge Village. There is a lot to like about this place. The staff is terrific and the programming is quite good. However, there are major problems with their food service and that's what I want to address today. The problems seem to fall into the following categories: 1) They are constantly running out of food items that are on the menu. This is a significant source of frustration for residents. 2) They offer almost no flexibility. If you want to substitute carrots for the sweet potato that comes with your chicken, you are likely to be told that they cannot make the substitution. 3) The quality of the food is very uneven. Sometimes good and sometimes poor. 4) There are few healthy choices available. I'm really surprised and disappointed at how inattentive management is to the problems in the restaurant. Most other aspects of Cambridge Village are quite positive, but the food service has major issues. I'll provide periodic updates to this review.

My parents do not like the food, and they complain about the wait in the dining room. They have begun preparing some of their own meals, although they pay for 3 meals per day Monday-Friday and 1 meal per day on weekends.

Did not visit, seemed a little remote and when I tried to call and email, had a very difficult time getting anyone to respond

I have a relative living at Cambridge Village in Wilmington. Several months ago, I wrote about the problems with the food service there. I wrote about the poor planning which resulted in the kitchen continually running out of common items including staples. I wrote about how the food was too often delivered to the tables cold. I wrote about the mediocre food quality and about the lack of healthy options. Then I bit my tongue. I felt I said my piece and that would be it. But things have not improved and today they hit a new low when, as the lunch "special," they served bologna sandwiches! Really? You are charging residents $400 per month for food and you serve up bologna sandwiches as the special. This has become an ethical issue. Cambridge Village's food service is terrible and they are about to raise rents 3%. So, here's my plan: I eat there with my relative periodically, and I'm going to write about my experiences there -- probably not each time, but frequently enough -- until there is significant improvement. I'll point out the good and the bad, but frankly, at present, there needs to be a lot of improvement. Here is one other thing that concerns me that I want to mention: Cambridge Village runs contests with prizes to incentivize its residents to vote for it in competitions for "Best Independent Living Facility" and similar competitions held by local community publications and the like. Not only is that not appropriate, but it makes me question the authenticity of many of the reviews on this and other sites. If I sound frustrated, it's because I am. It costs a great deal of money to live there, and residents have a right to expect better. One more thing: I suspect a Cambridge Village staff person will respond to this review. Great! Please specifically address the rational behind the bologna sandwich specials and the ethical considerations about incentivizing residents to vote for your facility as the "best." Thanks.

I have a relative living at Cambridge Village in Wilmington. Several months ago, I wrote about the problems with the food service there. I wrote about the poor planning which resulted in the kitchen continually running out of common items including staples. I wrote about how the food was too often delivered to the tables cold. I wrote about the mediocre food quality and about the lack of healthy options. Then I bit my tongue. I felt I said my piece and that would be it. But things have not improved and today they hit a new low when, as the lunch "special," they served bologna sandwiches! Really? You are charging residents $400 per month for food and you serve up bologna sandwiches as the special. This has become an ethical issue. Cambridge Village's food service is terrible and they are about to raise rents 3%. So, here's my plan: I eat there with my relative periodically, and I'm going to write about my experiences there -- probably not each time, but frequently enough -- until there is significant improvement. I'll point out the good and the bad, but frankly, at present, there needs to be a lot of improvement. Here is one other thing that concerns me that I want to mention: Cambridge Village runs contests with prizes to incentivize its residents to vote for it in competitions for "Best Independent Living Facility" and similar competitions held by local community publications and the like. Not only is that not appropriate, but it makes me question the authenticity of many of the reviews on this and other sites. If I sound frustrated, it's because I am. It costs a great deal of money to live there, and residents have a right to expect better. One more thing: I suspect a Cambridge Village staff person will respond to this review. Great! Please specifically address the rational behind the bologna sandwich specials and the ethical considerations about incentivizing residents to vote for your facility as the "best." Thanks.