Bridges Health

We are pretty satisfied with Ambassadors Courtyards, at this point. I don't have any major complaints. Nobody is perfect, but I would rate them pretty highly at this point, and give them a four out of five.

When my mom moved in they did not put her name on the door so housekeeping did not know she was there. Her room was not cleaned for about the first 2 weeks until my husband made a name for her and we talked to the housekeeping department. We did not hear from the director as I have left messages about this situation and I feel they owe us an apology. I do not know much about the food as I have not tried it and mom has dementia so she is not able to let me know. I also have trouble reaching the nurses station sometimes to get updated about her. I would probably recommend this community even with our difficulties.

We had some issues in the beginning with them handling my mom and she has been in the hospital twice already, once for falling in the bathroom. I wish we'd had the money for a more expensive place. She says the food is good but she's bored. I know it's memory care but they sit around in the common area and sleep with the tv on. They don't have exercise or anything in that side.

The staff member who helped us tour at the Courtyards was very helpful and knew her stuff. But she commented that they had very few residents. The facility was also totally dark when we went on a Saturday around noon- no lights on in the common spaces or hallways. It was completely empty. Like no staff members in sight, only one resident and he was inside his apartment. It would be a good fit for someone looking for a very quiet facility. Just not a good fit for our mother in law.

Concerns about new management...needs energy and money put into staff and training. It was top notch-five star in March. Can't even get administrators in the phone.

My husband lived in this community for a few months. Everything was going very well, until they changed ownership. From there everything went down hill. They started providing poor care, and I had to move my husband to another community.

The manager over the facility had double standards of what she accepted. Her 8 week old puppy ran through the facility unsupervised would go potty on the carpet. she then would tell us my mom's dog was going potty in the room. we used a blacklist and did not find this was true. the manager then decided they were evicting my mom without just cause. the manager got angry and walked out.

Management is poor. Food quality does not consistently meet State of Oklahoma requirements. Based off of our experience, I do not recommend Courtyard at The Ambassador to others.

All my mother's bills were stolen out of her purse just before the COVID lock downs started. When I complained the administrator refused to call police and file proper reports saying that my mom would not be able to account for for it with her dementia. BUT I could. Some staff were great but many didn't care. The director was way more into herself.