Bridges Health

I like the personal touch with it being a smaller family type facility. Staff is great! You get a great feeling that they really care, not only about your parents , but also what's going on with the whole family. I do feel that the food needs some improvement. I do love the dining room setting. It is very home like cozy. I have such a good feeling every time I walk thru those doors. Their great care is round the clock, not just when family comes to visit. I would 100% recommend this facility to others.

Based on the experience we have had so far, there are things that need repair. For people in the same financial situation I would recommend it and we like that our loved one is able to have their pet with them.

This community is the best place we could have found. My loved one has a door that leads to the courtyard as well as a little patio area which is great for my loved one because they enjoy the outdoors and love being outside.

The Courtyards at Claremore facility really stood out to us. The apartments are larger than any in the area and it gave mom more space and also aesthetically things were more updated such as the carpeting, furnishing and facility itself. We were trying to choose a place that had a more home-like feel to it so it would not be such a shock. We know that she is safe here and she cannot just walk out the door, if you are leaving (even staff members) you have to be buzzed out. We had hoped that they would be a little more in tune to my loved one and her individual needs. Overall we would recommend them to other families who are looking as long as it is a good fits what your loved one is looking for.

The people are friendly. It is a very nice clean place with lots of activities. The food is good the menu is great, residents get to help make the menu. The room sizes are good. They have a nice outdoor space.

This is a great community and everything is working out very well. They are treating my mother very well and I am pleased. The community is always clean and everything looks nice. The staff is really great and very helpful. She enjoys the meals, the food taste delicious. They do offer many activities through out the week for the residents. It has been nice experience and I would recommend it.

She is adjusting quite well. She has started making friends, and seems to be a lot happier. It's clean, and they keep her clean. The food is fine, she really likes it. The one thing I would like to see them do something about is keeping a closer eye on people who wander in and out of other people's rooms. Other than that, they are doing a good job.

We are pretty satisfied with Ambassadors Courtyards, at this point. I don't have any major complaints. Nobody is perfect, but I would rate them pretty highly at this point, and give them a four out of five.

When my mom moved in they did not put her name on the door so housekeeping did not know she was there. Her room was not cleaned for about the first 2 weeks until my husband made a name for her and we talked to the housekeeping department. We did not hear from the director as I have left messages about this situation and I feel they owe us an apology. I do not know much about the food as I have not tried it and mom has dementia so she is not able to let me know. I also have trouble reaching the nurses station sometimes to get updated about her. I would probably recommend this community even with our difficulties.

The staff member who helped us tour at the Courtyards was very helpful and knew her stuff. But she commented that they had very few residents. The facility was also totally dark when we went on a Saturday around noon- no lights on in the common spaces or hallways. It was completely empty. Like no staff members in sight, only one resident and he was inside his apartment. It would be a good fit for someone looking for a very quiet facility. Just not a good fit for our mother in law.

Concerns about new management...needs energy and money put into staff and training. It was top notch-five star in March. Can't even get administrators in the phone.

My husband lived in this community for a few months. Everything was going very well, until they changed ownership. From there everything went down hill. They started providing poor care, and I had to move my husband to another community.

The manager over the facility had double standards of what she accepted. Her 8 week old puppy ran through the facility unsupervised would go potty on the carpet. she then would tell us my mom's dog was going potty in the room. we used a blacklist and did not find this was true. the manager then decided they were evicting my mom without just cause. the manager got angry and walked out.

Management is poor. Food quality does not consistently meet State of Oklahoma requirements. Based off of our experience, I do not recommend Courtyard at The Ambassador to others.

All my mother's bills were stolen out of her purse just before the COVID lock downs started. When I complained the administrator refused to call police and file proper reports saying that my mom would not be able to account for for it with her dementia. BUT I could. Some staff were great but many didn't care. The director was way more into herself.