Bethel Communities

My experience was excellent. Thank you

Our [age removed] year old father had a week to leave his rehab facility before his Medicare coverage ended. Bethel's administration worked with me and the facility to expedite review of his case and upon nurse approval, transport to Springvale Inn. Upon arrival, my father and sister were greeted by the director. My father's case manager then showed them to the suite they had readied. They were quickly joined by other support staff who warmly greeted him and got him settled. Since then, everyone from nursing, administration and even the front desk personnel have been extraordinarily helpful and considerate of my father's needs and our family's concerns. Efficient and prompt response to concerns is particularly important as I live out of state. Bethel Springvale Inn makes me happy and feel fortunate to have found such a caring home for our father.

My loved one is happy at the community and is well cared for. The staff are always available and responsive to the family's questions. They are providing medication management primarily. They do have other care types available if the family requests it. There are three meals a day, and they have open time slot in the morning. There are two seating for lunch and dinner as well.

I have already recommended this community to four people. The community is a private run community, the quality is better because of this. The way they protect your money, it is helpful. They have a three tiered system with Independent Living, Assisted Living, Nursing Home. This is all under the same contract. The residents can move through the tiers as it is a fluid movement. They also have different floor plans to choose from.

We loved my mother into Glen Arden from another facility due to some issues there. She started in the Enriched Housing Unit, which is comparable to an assisted living facility but has since moved into her own private apartment in the Independent Living section. From the first contact everyone I have talked to and met with has been nothing but amazing and accommodating. It's a smaller facility, but that makes it homie. My mother has made alot of friends in the other residents and she is very happy. What we especially like is that should she need to needrehab, nursing or assisted living it's all under the same roof and she can move as needed. We looked at Glen Arden about 12 years ago and am glad we finally made the right choice for my mom. All the staff is friendly and outgoing and will help with anything you need. I have since referred numerous people to both A Place for Mom as well as Glen Arden.

I have good communication with the staff at Bethel's Springvale Inn. Mom likes the food and they offer a lot of choices. They offer a variety of activities. The community is clean and well maintained.

Bethel's Springvale Inn is a very warm, welcoming place. They have a reputation for providing good medical care, which they do. They do a really good job. Everybody there is very friendly, and they have good engaging activities. All of the personnel have been very helpful. They are very responsive to any needs as they arise. It has been a very positive experience.

The staff is friendly and responsive especially in the EHU area. The nursing home has its challenges but they all do. In both the nursing home (dad) and EHU (mom) they provide excellent care and lots of activities.

We recently took a tour of Bethel with [name removed] as we searched for a place for our mom. [He] was very courteous and knowledgeable about assisted living and was able to answer all our questions. Bethel is a lovely community that we found was the right fit for mom. She is adjusting slowly and making new friends as she gets involved with daily activities. The staff are all wonderful and welcoming and care about the residents. They really get to know each one individually.

This was a worthwhile visit as we were treated special from start to finish. We began with a complete tour of the facility. We then discussed different resident options and associated costs. Our host was very thorough and answered all of our questions.

We executed a contract where the resident pays more money up front and upon their passing a refund is given to their estate. This is regulated by the state. Once my family member passed away, Glen Arden DID NOT abide by the contract and we had no recourse but to settle for a much lower dollar amount.

Springvale had an odor to it and felt damp. It didn't appear clean and needed serious updating.

The staff is wonderful and the Activities Director is fabulous! She does it all and does a great job, she's such a warm, caring, energetic person!

If I knew then what I know now I would never have supported my parents moving into this facility. 1. The facility is in serious financial trouble. The "let's make a deal" approach to "selling" apartments has had a huge negative impact. This facility has not been self-sustaining for 10 or more years and they are not in compliance with DOH/CCRC Council financial requirements. 2. We were told during the sales pitch and through their brochure that they offered assisted living. They do not because they are not certified for that level of care. Instead, they offer enhanced living. When my mother needed to move to that section after rehab she was denied because she needed her blood pressure monitored. We offered to have our private staff do that and again we were denied. 3. The staff is friendly but I fear some of these people will be leaving due to union negotiations that will negatively impact the health benefits based on the facilities push to cut costs. Doesn't seem fair that years of mismanagement now fall on the shoulders of the employees. 4. The apartments are decent and comfortable. If you are considering this facility I strongly urge you to seek out the advice of an eldercare financial advisor, lawyer, accountant or all three. Go in with your eyes open. We are still waiting for the 2018 financial report which was due in June. So many red flags.

Bait-n-Switch: a complete waste of my time trying to get my Mom admitted to the their Enhanced living facility. After jumping through all sorts of hoops to get financial, medical evaluation, and other admissions requirements met, the unit that my mother and I were shown on multiple occasions and implied was available through this whole procedure was suddenly made not available to her at the last minute. The alternate placement that they offered was not acceptable to my mother. In an attempt to upcharge the to the placement she requested, we were told it would only be available if we were willing to pay twice the price - Not Happening! We now must start the procedure all over again at another facility because they are unwilling honor their commitment to accommodate her needs. Bottom line – don’t believe a thing they tell you.

My mom was there for 3 years. When she entered, she gave them a large sum of money ([removed]). They were to invest it and a year after her departure/demise 90% of it was to be returned. She died during COVID and we waited a year. When that time came we got a call from a negotiation firm saying Glen Arden was on the verge of bankruptcy, had essentially misappropriated the funds, used the money for operating expenses, and we were left to settle for pennies on the dollar. This is the short version. Do not put anyone you care about in this place. They will rob them and you blind.