Azura Living

We ended up taking my loved one out, so could take care of him on my own. But if we were to ever need a care facility again would certainly recommend Azura Memory Care of Wasusau to anyone looking for good quality care.

[name removed] and I want to thank you and your entire staff for the care my mother received during her time at Azura.

Team members are caring and compassionate towards the residents and their loved ones. They have fun parties and activities to engage residents and their families.

We saw some other places before picking Azura and I thought that they had the best for what there is to offer in Monroe. I honestly don't know where they get the young people that work there who care so much, that's not typical of young people today. They care and it's not just put on. They love her to death and she loves them; she'll put her arms around them and she hugs them. She is nonverbal so she can't verbally express how much she likes them, but she certainly shows that she does likes them. I think they're the greatest. In regards to management, there's one girl that was there and I think she's not there anymore. I don't connect with management very often. When I first came, and it didn't go very good. I gave her a check for 2 months when I first arrived. She must have lost the check because I remember giving it to her, and I have a checkbook that creates copies in it. About 3 to 4 weeks later, the head office called to tell me that I haven't paid. I told them that I did and in fact, I paid for 2 months. I questioned that if I owed more money already, then something was wrong. The girl at the office in Monroe said I didn't give her the check, when I told her I did and reminded her, she then remembered. Two weeks later I got a letter from Azura headquarters saying my wife would have to leave for non-payment and that bothered me because I knew I paid them. But I looked at the check information and it hadn't been cashed, so she likely did lose it and then told headquarters that I didn't pay. It was kind of like she was throwing me under the bus and I will never forget that. For me to not a pay a bill is extremely unusual and unlikely. If it wouldn't have been for the care itself, we would have automatically left and if I had to rate the management I would give them a 0 out of 5, not even a 1. But, the care itself is second to none and that's the part the matters.

My loved one is much happier here than where she was previously at. They actually do her hair and she is always clean and well taken care of. Overall they have been wonderful and I would definitely recommend Azura to others looking for memory care for their loved ones.

The staff has longevity, they have worked together for a long time and they really get to build relationships with the residents. During day hours they really monitor the residents who go to their room. they also encourage them to stay out and socialize with others. They monitor every 2 hours overnight. It is expensive but it is worth the money for the amount of care she is getting. I would definitely recommend Azura, especially to those whose loved ones who have communication issues.

wonderful care - I love Azura and they treat him with LOVE!

wonderful staff, my parent is happy and loves the staff. she is clean and eats well.

in my opinion, Azura is a home, not a place to live. it is so nice, happy, inviting, came home. the staff is very interested in each person and takes the extra step to make sure they are well cared for. this is the best place to have a loved one spend their last days and know they are being well cared for.

the staff does a wonderful job.

my experience is from [date removed] to the present. excellent from [date removed] to [date removed]. things took a turn for the worse after [date removed] with part time executive directors and turnover in staff. now with a full time executive director and excellent staff members things are back on track. it's a very satisfactory operation again.

We had a great first impression of Azura Memory Care. After touring, we realized my mom was not ready for this type of care yet and needed assisted living instead, but it looked like a really great facility.

The home was very clean and everyone was friendly.

Very nice and experienced workers always! If a caregiver is asked a question that they are unsure of, they always follow up.

When I arrive to complete therapy with residents, they are often ready for me. Lots of activities going on for residents as well.

In April 2021, it became clear that our husband and father needed more care than we could give him. Azura Memory was recommended to us and for this we are so thankful. Our visits have been for the most part positive. We've met other residents and this is also positive. The residents are treated with respect and given individual care as needed. This is a comfort to me, as I had past experiences where this was not the case.

I really appreciate the people and the facility. It's very nice, clean and safe. Everyone is so attentive and friendly. A great place for my mom.

Azura is a wonderful community that actively tries to create a loving home environment. They treat residents with respect and adapt activities to meet varying need and skill levels. I would feel comfortable having a family member live here because I know it's a great, safe environment.

This facility is clean, orderly facility. The staff is always helpful and respectful of the residents.