Artegan LLC

The staff members at Apple Springs were very friendly, and our loved ones room was clean. I wasn't around for meals, the activities or around to the different careservices. It seems expensive to me. Dad never commented on any of it.

It was not enjoyable as a total experience for my Mother and me. It was probably more affected because of the lack of staffing and the use of " fill in " personnel which changed always . Weekends were horrendous in terms of the provision of care. Knowing what I know now and had experienced with Mom , I would not have her there as a resident. I selected this place because of its proximity to my home . The other places that I visited were unacceptable on many levels in terms of safety, sanitation and location.

Value for the money, activities, food and cleanliness are the weak spots. There is no on site owner of the facility. If the 2 elevators in the assisted living building, one has been out of order since the end of august. The elevators are disgusting.

The friendliness of staff is a tough one because the staff turn over is so high it's hard to make bonds with the staff. I guess I would say overall okay depending on who it is. However the food is TERRIBLE! For the amount of money that my parents pay to stay there, the food is low quality and just not good. Turnover with the cooks has also been a problem. Again, turnover of activities director/coordinator has been a problem. Limited actives. Activity room is too small for a large amount of residents to be able to participate. Families are not informed of activity schedule in order to assist and remind our parents of the activities. The staff doesn't make the effort to go ask the residents to join. I think if they went door to door, or did an announcement on facility wide speakers, they would have more residents join in. This facility needs ALOT of improvement!

I'm kind of dissapointed. They are not doing what hey need to do. For example, They are supposed to help dad, with his selection of clothing, and they are not doing that. He is not getting the help that he needs. The staff is very friendly and nice. Again they are not doing everything that they should be doing. There is no complaints about the food. Dad does not participate in activites but attends exercise classes, three times per week. It is expensive, and I am not real happy righ now but I am satying optimistic, and hoping things will get better. Anuyone else looking into this community, should stay on top of things, that should be done.

The community is very understaffed where my loved one is located in the community. The staff communication isn't what it needs to be, as the staff doesn't get back to the family within 24 hours. There is no way for the residents to alert the staff that they have fallen and can't get up or need any assistance. The staff ratio is typically 3 staff members for the residents that are in the specific are where my loved one is in. I end up caring for my loved one during the visits, and this has caused more stress for me. It is waste of money due to the community not being able to provide the care that my loved one needs, and that the community said they would be able to provide the care that they said they would. There have been personal belongings removed for my loved one's possession since being in the community. The community is willing to accommodate the staff more than the residents.

Atrium Village is a HUGE facility. You get a very cooperate feeling from them from the second you walk in, it just felt cold. The facility is beautiful and has a lot of updates and fancy fireplaces. We walking into the memory care wing and it looked like it had not been touched by any of these updates and was painted burgundy and green. They said it just had updates but it did not look like it.

We do think the care services are getting better, in the beginning our loved ones medication was lost for a couple of days, but they were found and we do think they are improving on the services. Our loved one does say they are short staffed, which is pretty much everywhere now so sometimes it does take the staff a little longer to respond to her calls. Our loved one does say the meals are pretty good, and she really enjoys bingo. They also have movie nights and exercise classes going on.

We toured during Covid, so they wouldn’t let us in the main building. They just showed us an apartment. So it was very difficult to judge what was going on there. We didn't like that our loved one would have to walk over and get his own meals to carry back to his apartment. It definitely felt like assisted living, whereas where we ended up felt like truly independent living. Revel just didn’t have as many amenities / activities / ways to get people involved.

This community is average compared to other communities that I have experienced in the area. They are not exceptional. The food was great and offered a good variety. We chose this community because my parents wanted to live in the cottages in independent living .

Nice but woods just outside by the community area. Doors are not secured during the day. Nice rooms

The place is nice and it is a very good value. The food is average at best.

Look nice. The cottages look really good. I would like pricing. It's a little far away from me but worth looking at.

nice facility, rooms, not my type of environment.Remind me more of assisted living than independent living based on my observation in the lobby although they have access to the whole bldg. as well. I am not ready for assisted living yet! Wasn't too impressed with that. Also too costly and the the other facilities I toured was much better kept, rooms bigger and brighter, inviting . I think I will stick with Parkview, which one I don't know yet

Ok nice activities. Memory care area smelled. Director very nice friendly staff.

I think there is a lot of disorganization at Atrium Village. They do not return phone calls in a timely manner (if at all) and some things are just left hanging and not completed. It is a very nice clean facility with very friendly staff, but the organization of the business needs some attention from management.

I think the whole atmosphere is great. They took time to show you everything and they were kind enough to sit down and show you all they offered. Everyone was so nice and friendly.

Location was the best, but we didn't get the feeling of total comfort that we needed. Although in Memory Care, it seemed most residents were not at the stage of dementia our dad is now in. I was not convinced they could handle him.

ASSISTED LIVING ONLY

The place is really nice except for the 4th floor carpeting, it is nasty !