Anthem Memory Care

This is the most expensive community in Albuquerque when it comes to vale for cost, but they give amazing care. The cleanliness of the community is very good, the friendliness of the staff and all of their care services are very good. The meals are excellent the nurses are telling us our loved one continues to gain weight which is great. Unfortunately our loved one cannot remember what activities they had, but the nurses tell us all the time our loved one loves getting involved in backing cookies and socializing with the other residents.

If you have a family member that needs memory care, I would recommend this community to others. They are friendly and supportive. One thing that appealed to us is the music, and one of the residents plays the piano. This allows other residents to do sing alongs. They even have quiz sessions for the residents to participate in. They have both physicals and occupational therapy if needed by residents. The community has birthday celebrations for the residents. Over the holidays they did virtual visits with families and residents to keep them in contact. This was great and I appreciated that.

We have been blown away with the experience. The community is proactive and communicative within the internal staff and families. My loved one was recently in the hospital the communication from Emerald Place towards the family and the hospital was outstanding. The community was thinking ahead and helped the family through the transition. They do try and keep things fresh and active on food. They bring food in for the residents on a regular basis to keep the options available. The staff are all nice. They returns emails and calls quickly and any questions or concerns you have they are met.

The community is a safe environment. It is relatively affordable. The communication was good. The food was tasty and my loved one ate well. It was nutritious and just enough for the residents to enjoy.

The staff members are awesome, they have been very responsive and we are happy with the care services. Our loved one appears to enjoy the meals. The activities are still pretty limited but they do send us things on what they are offering so they are trying their best.

We chose Porter Place because of the ease of getting him in and the overall friendliness and willingness to work with us. They are very transparent, willing to work with you, and compassionate and concerned. The nurses are not shy about calling if there are any changes or concerns. They would do things like zooms, phone calls, emails, etc. so they were great with communication. I would tell others if you have any doubts, you shouldn't. The level of safety that they provide is excellent. It is pricey but what you get as far as the care in the long run when you consider it it is worth it. I would highly recommend them to others families.

The staff is extremely helpful and friendly. They took great care of our friend. They were very accommodating, and on short notice they were able to find him a spot and take really good care of him. They emailed us once a week with updates on the Covid situation. And they did arrange for outdoor social distancing meetings after a while, when visits inside were not feasible. I would definitely recommend Harvester Place.

I wish more therapists would come by and see the residents more that have mobility issues. They have an inside garden, but it would be helpful for the residents to get out of the community with a staff member to take these walks. They have great activities; however, they are sometimes the residents are too busy. My loved one would like to have a little bit more time to relax.

I would say to go here if you have to. They have been amazing, kind, helpful, and the whole thing. The staff has been very responsive and will call you back.

The staff is very professional and caring. I would definitely recommend this community to others

Some of the belongings of my loved one we didn't get back home them. The clothes belonged to someone else. The ability to keep track of things could be improved. They were easy to work with. The administrative team was helpful and friendly.

The staff is very friendly and they have a caring and nurturing demeanor. They truly do care about the residence and show it everyday. I would definitely recommend this community to others

I would recommend this community to others for their loved ones. The building layout, the staff is designated to each section of the property, and the amenities of the community are some of the standout items of this community. The staff was willing to communicate. They were always available when you called. It was sometimes hard to have the staff call you back.

The team at Charter Living has shown me what it means to care for someone. Not only does my aunt get the best care, she is also treated like a friends and loved one by the staff. They keep me in touch with all her care and are extremely knowledgeable for my aunt. I can't say enough about the wonderful staff at Charter! Thank you for all you for the community at Charter. It shows you truly love your job and enhance your resident's lives.

They had a good variety of activities. The staff would try to have our loved one participate in the activities. This a great place, and I believe you should take advantage of this community. We looked at several different communities, and feel this is the best decision we could have made for our loved one. The food was good. The staff would make accommodations for our loved one for the food he wanted. The staff wouldn't force our loved one to eat food they didn't like. The lady in charge of the food, would ask me when she saw me about the food options for our loved one. They would ask me what my loved one enjoyed to eat. The activity coordinator would take a group of men out once month to have just an activity for them to participate in. The would have both men and women activities only available for the residents. One thing would be manicures for the ladies, while the men watched football. The staff would call me with any updates on my loved one. They cared so much for our loved one like we would if they would be at home. They made sure our loved one wouldn't fall on the staff. The only issue we had was with the Nursing Director was in regards with the pain medication. Her opinion was different then mine and hospice's opinion as well. The Nursing Director didn't want this to happen. The hospice team and the Community Director took us out of the middle. In the end the Nursing Director allowed this to happen. Our needs for our loved one were meet.

The staff is very friendly and very nice. The room sizes are really good, she currently shares a room but has enough room for her stuff. she was eating better at Morningside and liked the food. The office staff worked with us transiting to Medicaid. I would recommend this facility to others.

We are very grateful to Autumn Leaves for taking care of Dad during non-Covid conditions and during Covid conditions! The administration and staff were wonderful! Dad was very special and had his own daily rituals and they were very accommodating to his needs. Dad and I really enjoyed the walks inside the building looking at all the beautiful paintings and photographs! He really enjoyed the outside corridors and their comfortable chairs. Dad enjoyed the special activities and the special visitors that came in before Covid conditions. He also enjoyed a few special trips out also before Covid conditions. Dad enjoyed chatting with all the staff members, often in a teasing manner. Most of all, they were great listeners and provided accommodations consistent with the final months of care. Our family is very appreciative for all that they have done for Dad!

I couldn't find a better home for my wife than Charter Senior Living Glen Ellyn. From the caregivers and nurses, to the office staff and activity leaders, to the people in the kitchen and maintenance and housekeeping - they do so much not just to provide care, but compassionate, attentive, and loving care. It is very reassuring to me. They have a good daily activity program to keep residents engaged and add meaning to their days. No one is perfect but when a few issues came up, they were quickly resolved without any hesitation. They are pleasant and accommodating to work with. What really come through is they sincerely care for the residents and their families.

I couldn't find a better home for my wife than Charter Senior Living Glen Ellyn. From the caregivers and nurses, to the office staff and activity leaders, to the guys in the kitchen and maintenance - they do so much not just to provide care, but compassionate, attentive, and loving care. It is very reassuring to me. There is a good activity program to keep the residents engaged and add value to their days. No one is perfect but the few times there's been an issue it was quickly addressed and without any hesitation. They are pleasant and accommodating to work with. What really comes through is that they sincerely care about their residents and the families. They have been on top of the COVID-19 pandemic since the beginning, implemented rigorous protocols, and had no infections. And they still keep families in touch with their loved ones.

We’ve been fans of your community since you opened. Then when we needed a safe home for our Aunt, there you were! We are so blessed to have your entire staff as family! We truly do think of you as family. Your hearts are with each resident. You all are very professional, thorough, prompt and kind! The facility is kept very clean and attractive. You all stay on top of our Aunt’s care so well! Thank you!!! Thank you all for every thing you each do daily!