AgingCare 2

eware this company. They took on my care despite not having anyone in my area to actually care for me. The person that they gave my information to called me and promised me they'd be here and now they're ghosting me either ignoring my calls not replying to my texts and they're not replying to the company either and I need help right now and they're saying that they have no one available. Why would they take on my care if they had no one in my area to care for me? They should have said something before they promised me they'd have someone out here. The person who is supposed to care for me is very unprofessional to ignore the person that you're supposed to be caring for I don't want to hear any excuses this is inexcusable I am bed bound disabled and unable to care for myself and I have no one to do it for me that's why we hire people like you

Nobody showed up for the first day they were hired to care for my father. I texted the representative, no answer. Called the office number, the lady said they had nobody to work the shift....but they never called, texted, or emailed me to let me know! Plus, she asked about days next week they were supposed to come here on, and they somehow got the hours all mixed up. I would recommend staying far away from this "company"!

I was very unhappy with the person who was my caretaker. When I asked her to do something she looked annoyed. I asked her to hang up a piece of clothing and she hung it on my bedroom lamp. I asked her to open a window in my bedroom, and she said she didn't know how to open a window, and I totally believe that when she left, she stole a pocketbook which was Saint Laurent, probably a pair of scissors, and perhaps some other things. When she had nothing to do from me, she sat at the kitchen table, looking, bored, and annoyed I didn't feel like I should be there to keep her entertained. The night before I told her to leave we had a screaming argument at 12:30 at night, and I believe that's when she took the pocketbook. I would not recommend her to anybody.

This company is a low-class/unethical deceiving operation for fraudulent gains. They purport to serve their community by helping seniors live well at home, yet the opposite is true. They will lie to any community because they could care less about their community, especially the elderly. My mother needed Respite Care and received an imposter from a service provider claiming to be a quality care expert representing the most qualified home care business entity in town. This company talks a big game, but they don't deliver a tenth of what they promise. Their sincerity is baseless. Their ethics is without conviction. They will rob a senior to pay themselves. This company will leave you and not bat an eye about giving you a well-deserved apology. Their recruiting methods are not genuine. Most of their caregivers lack the discipline and caring skills most elderly adults need. If you hire this company, then be advised ... you have been forewarned.

I hate to give this review, and have thought about this over, and over. However, I don't want another family have this happen. We had [name removed] and her staff work with our dad several times. We liked her, however, we went on vacation, and her agency was to watch my dad to make sure he was safe. The problem, hours billed were flat out inconsistent to what our camera's revealed.We were billed over 500.00 of non worked hours. Example a zoo day, billed 6 hours they were gone 3:45 hours. At the very after we approached the matter they corrected the issue after our time card was submitted to them. The camera's revealed a lot, many times no one by his side as the walked across a steep driveway. One other time, he left the house and walked down the driveway only to haul a trash can up a steep driveway!! He was a high fall risk at that time, we had them here for safety. Recommendations if you have a caregiver 1) Background Checks 2) Camera's installed 3)Driving miles, photos of miles.

[name removed] the co owner of home instead failed to follow through with my Mother's dying wishes. My Mother put all her trust and was counting on [name removed] to do right by her and [name removed] let her down. how someone could to do this to another human being is Unforgiveable!

There is no point if the caregiver doesn’t show up. They still manage to charge you (bookkeeping oversight). Why pay a fortune to these people for terrible caregivers if they can’t bother to get someone to show up for work? Dealing with these people was a nightmare. Every time they made an error same line, “I’ll let the team know”. Obviously the team is totally incompetent, why don’t you take responsibility? This is how you lose clients.

I've gone through at least 10 caregivers in 6 months. They are either constantly late, lazy, lack any common sense, unhealthy as in can't walk, stay in their phone. They do not have basic skills such as making a bed or don't put wet rags under shelves on top of tp, or don't flush wipes down toilet. I've voiced my concerns numerous times to deaf ears. I quit

Don't do business with these people. They are not interested in your loved ones well being. They just want to run up a big bill and try and take your house. These individuals are what is wrong with healthcare for our seniors and I will not stop fighting until I put and end to this.

It took about two weeks to finally complete the paperwork and meet with the director here in Corpus Christi. The owner owns both franchises in San Antonio and Corpus Christi. They promised to feed my mom on FIVE different occasions, and no showed on all five events!!! The first 2 events apologized and said that this is not how they do business, but it's not like you forgot about my dog; you're feeding my mom! After the fifth time would not return any of my calls and would not confirm the contract was closed out. They are very dishonest people. Looking into State and legal options.

My mother was victimized (allegedly) by an (alleged) former employee of Home Instead. The alleged former Home Instead employee burglarized her apartment AFTER she had been wheeled off to die. Franchisee has denied that his employee was captured on apartment building’s security tape.

The care my 96 year old bed ridden Mother was horid! Absolutely the worst experience in my life! Most of the were thieves and not capable of being called care givers. I caught several of them sleeping in another room. I found My Mother frequently covered in feces. Frequently shifts were not filled with no advance warning. The theft from our home was incredible. And Brook was a lier, hothead who had no customer service skills. Would not recommend this outfit for a dead rat!

My mother has been with you for the fall monitor system. The past year they have not been submitting her payments unt a month and a half after she has sent it in. Or she does not get the bill in the mail and she has to go in and pay it now they say they are sending out the date for the bill to be sent to the last Friday of the month and did not send anything out letting them know this. Always some excuse. And when asked gir the phone number for the cooperate office they tell her they don't know it and do not even know where it is located. This is very suspicious. You know the number and where it is located. Things to to get fixed or we are changing companies and will not recommend anyone to you.

Look elsewhere.

Even after 3yrs, my service is interrupted several times a year. I have had to train the many new workers they provide. The staff lack professionalism & good training. ie no dress code- showing up in shorts so short I thought they were bathing suit bottoms. Filling up with gas or continue to shop after I had finished not allowing for an extended appointment time. As far as keeping track of goals, they consistently don't. Most staff are punctual if they show up. If your staff is out sick most of the time you will not discover this until they don't show up and you call the office. My staffs' vehicles have been predominantly unreliable causing staff to miss work or unable to provide transportation.

Completely incompetent agency. The agency has been established in 2021 and they still haven’t developed sufficient inbound processes. I’ve dealt with many healthcare agencies through the years and noticed that this agency is out of compliance on multiple levels. I now feel it’s my duty to escalate specific issues I’ve noted to the commissioner.

Caregivers fail to show up, without any notice. Why am I paying exorbitant prices when I have to care for my own parent This place is awful. At least call me, you are supposed to be managing your employees.

We signed a contract with Amazing care on a Wednesday stating they had no minimum hour requirements. On MONDAY of the following week, yes, 5 days later [name removed] called me to tell me that they will be requiring a 20 hour minimum starting at the end of the month. Quite the bait and switch…The main reason we picked them for my mom was the no minimum hour requirement. I let her know that I was extremely unhappy with her and I felt that her business practice was shady and that I was going to have my moms attorney look over the contract. Only then did she say that they would honor it. We gave them our termination notice and finished out the month with a caregiver that we were pleased with, but unfortunately no longer trusted the agency. Their contract says they will return your deposit after 2 weeks. It took me more than 6 weeks to get my mom her refund. I would definitely not recommend this agency. Shady shady shady.

They don't do what they say.

There’s not one good thing I have to say about CFTC. Totally unreliable and doesn’t contact you when they can’t come. I could go on and on! ABSOLUTELY HORRIBLE