AgingCare 2

Completely incompetent agency. The agency has been established in 2021 and they still haven’t developed sufficient inbound processes. I’ve dealt with many healthcare agencies through the years and noticed that this agency is out of compliance on multiple levels. I now feel it’s my duty to escalate specific issues I’ve noted to the commissioner.

Caregivers fail to show up, without any notice. Why am I paying exorbitant prices when I have to care for my own parent This place is awful. At least call me, you are supposed to be managing your employees.

We signed a contract with Amazing care on a Wednesday stating they had no minimum hour requirements. On MONDAY of the following week, yes, 5 days later [name removed] called me to tell me that they will be requiring a 20 hour minimum starting at the end of the month. Quite the bait and switch…The main reason we picked them for my mom was the no minimum hour requirement. I let her know that I was extremely unhappy with her and I felt that her business practice was shady and that I was going to have my moms attorney look over the contract. Only then did she say that they would honor it. We gave them our termination notice and finished out the month with a caregiver that we were pleased with, but unfortunately no longer trusted the agency. Their contract says they will return your deposit after 2 weeks. It took me more than 6 weeks to get my mom her refund. I would definitely not recommend this agency. Shady shady shady.

They don't do what they say.

There’s not one good thing I have to say about CFTC. Totally unreliable and doesn’t contact you when they can’t come. I could go on and on! ABSOLUTELY HORRIBLE

The employees do not show up on time and some days not at all. I had to call each day to see if someone was coming. They were not educated as I was told. They were not professional and did not appear as shown on TV or as explained to us. The employees are very young and inexperienced. They do not know how to use the equipment to transfer my father and one slept all day. I would never refer this company to anyone. Plus they charged us for full time even though the employees did not show up on time not one day. We were still charged for 8-5 each day. It was auto withdraw. I will be trying to get reimbursed.

We know that in home care for seniors is very expensive, however our opinion was that the quality of care was poor because for 5000 a week, they did not pay very much attention to my mother in law in the overnight hours. I do not doubt that they fed her, bathed her, took care of her in the daylight hours. But the overnight care was not good, they were sleeping and she had fallen and broken her back and crawled down the hall before anybody found her. We were disappointed and would not recommend them to others.

They just stopped coming one day, it was never communicated to us as to why they stopped coming or even given a heads up.

Do not do business with Douglas In-Home Care Health if you would be pleased if a firm refuses, repeatedly, to refund the [amount removed] deposit that they demanded. The sales agent [name removed] told me to deal with their billing dept and has been woefully negligent in handling this client.

I talk to the owner today and she was very rude and condescending to me. I asked about what car they get a ride from my mom and she said we can’t help you at this time. Go somewhere else. Stay away from this company .

I have had nothing but trouble with this agency. They send unqualified aides. They send new aides that they haven't even seen or spoken to. There is always scheduling issues and when you try to reach them they don't return your calls. Very unprofessional. I questions some of their practices as they do not seem to be legal.

Terrible experience with this company. The owner is unprofessional and rude. The caretaker we had was unskilled and unable to learn even simple tasks.

Unprofessional, inadequate and a major lack of integrity. By far the worst company I've experienced. Management is unable to properly manage or conduct own company. Communication skills are negative: not within client or Caregiver standards.

My family member hired Home Instead for 24/7 caregiver assistance following a stroke. In the first 24 hrs she had 5 different caregivers. She continues to have multiple caregivers throughout an 8 hr day. Most of the caregivers cannot cook and do not provide any care other than going for fast food. Two caregivers actually came and slept the entire time they were there. It has been hit or miss with 2 to 3 very good ones who actually come in and do what they have been hired to do. We will not be using Home Instead in the future and would not recommend them. Very disappointing and expensive experience.

The agency’s aides do not preform all the advertised services like cooking, light housekeeping or laundry: all services I specifically asked about. When asked what does meal preparation mean, I was told “if you mom wants a roasted chicken, they will make her a roasted chicken.” To be direct and honest from my experience, you are lucky if they know even how to use a microwave. If you need someone to simply watch TV with your loved one or just talk to them, then they are okay. Sometimes there were miscommunications with scheduling and they have a poor procedure when aides call in sick. They also give the impression that they only want long term or patients needing a full week in of. care. When we started to cut days and hours it became even more difficult to get quality aides. One of the aide also lacked the professionalism and maturity I would expect for someone working with a family dealing with the challenge of trying to find quality care for their loved one. Finally, I had mentioned these issues to A place for mom and have not received any feedback.

They put on a good show for us to sign the documents, but after that, no communication. Helpers would just not show up, promises of invoices would never show up. Promises from the owner that she would take my father to his doctor appointments, never heard from her again when appointment time came. No show from the aide prior to the hurricane even though she was supposed to come. No phone calls to say she wasn't coming. Helpers who were unprofessional. Then without warning they passed my father off to another company without contacting us. Zero communication. Not once in 4 months did we receive any information about how our father was doing health wise and cognitively. Never once did the owner express concern at the distance their aides were driving, yet magically this was the reason they dropped us with no warning. Just a random phone call from another company telling us they are now handling my father's care.

It was one mishap after another with SYNERGY Home Care. During the interview, I made them aware that I had a dog. They send a lady that was petrified of dogs. I restrained my dog and left for a few hours to get some me time while she watched over my husband who has Alzheimer's. Locking my dog up made me feel upset during my time away. The next time they sent a girl who was 20 minutes late. No ID, no identification. She did do a good job and the dog loved her and I had a nice day. I called two days later and requested the same girl and they said she was already scheduled at the time I needed her. So I waited until she was available. Then when she was scheduled to show up to my house she didn't show up. So I called him to inquire where she was and he stated he didn't know where she was. I canceled the service. They were very disorganized. I did not like the way they ran their company.

I met with a woman who helped me for one day. She had me sign a two week agreement with a post-dated check. She ended up telling me my scheduled would not work with hers and I was told I would get a refund for the days we were not going to use, only one day of service was used. I have yet to get a refund and have problems getting it back.

My experience here didn't get off to a good start, and never got better. I started with the director of one location, and was expecting to meet with him. When I showed up, it was this locations director that I met, as I had been transferred to this location without a word. Communication is a big issue with this agency. From my experience their employees aren't very well trained either, especially not with dementia. The first person we had was bossy, and didn't know what to do. They had to ask about what to do for almost everything. Along with that, they were unreliable. Because of the lack of communication, nobody showed up for two days. I never even got a phone call. Luckily, we came to see my loved one on the second day of someone not showing up. I would not recommend this agency to anyone. We have since changed agencies, and are much happier.

I have had this service now for 3 months to help take of my mother who has dementia. I have had caregivers who were constantly late or come intentionly early to clock in and sit an eat their breakfast while i was charged overtime. Even after bringing it to supervisors attention its still not corrected. You will have to check up on who they send because some will not feed wash or give meds as instructed to your love one. The admin people do not call you to let you know of changes in the schedules or you will have to call several times when you have questions or concerns before you reach someone in charge. I would get rid of their service but i finally have a main caregiver who is good. Be alert if you hire this company!