AgingCare 2

The initial people that came in with Home Care Assistance did a great job selling the service. However, they didn't have enough staff to handle their client load so they subbed out nursing staff. The lady we got fed him and made sure she got him from point a to b but she watched TV all day did not engage him in any way. I also noticed one day that she pulled him up by the seat of his pants, I just thought this was really inappropriate. So I called to complain and get someone else out here but I didn't hear back from them for weeks. So I had to terminate the service. I realize they were short staffed but they are still responsible for holding up their end of the bargain. I am not satisfied at all.

They don’t show up pretty frequently. They were friendly enough when they did show up though. You get what you pay for and we’ll probably be needing to find a different home care provider pretty soon.

The original phone call was very friendly, and a caregiver was available immediately, however because no onsite personal interview was made by the staff, the caregiver did not meet specific requirements we requested. It has been a learning experience if after two weeks the caregiver is unable to work with the patient it is best to review the situation and make whatever changes are necessary. Because this agency deals with contracted personnel it required two checks be written each week for payment. There is no method of keeping track of hours worked. The family did not think the patient had issues out of the norm, and therefore was expecting the caregiver to be prepared for the challenges of normal senior concerns. Because of hearing issues combined with heavy accents, it made communication difficult and didn't allow for good rapport between caregiver and patient, or a very happy environment.

Jeff was somewhat helpful. Medium priced. Nurse assessment costs $150 and is needed. Not sure of license, if worked with our long-term insurance company, and didn't know if he could get a [removed].

We were VERY disappointed. They insisted that they knew their caregivers so well and so would match us with someone who fit our needs for my grandmother. Instead, they sent someone who had never worked for them before. she was very nice but completely unqualified for the job- she might be a fit for someone else, but her low energy and passive nature (though very sweet) was not a fit at all. Mostly we were just very distressed that we had been "sold" on this on the idea that they knew their caregivers so well and so would be able to find us someone who met our needs...and it seems like they didn't even try. She did not meet the criteria that we so carefully provided at all. We stopped service after 2 days.

We had to discontinue the services with this agency. They just could not send the right type of caregiver to help out with my sister.The first person they sent was too small in build to help transport my sister than the second one was not licensed to go caregiver work. So here I am paying for this service for them to provide care and I am doing all the work.

This review is regarding the owner, [Removed]. My family employs several of her staff. I had specific concerns and wrote [Removed]. She NEVER bothered to respond. I find this very rude and unprofessional.

They just didn't show up. Plain and simple. I had to text the boss, and he had someone come out and sit, but it was not at all what I had hoped for.

Poor services, unable to contact them when an emergency this weekend April 30, 2016. I contacted them on behalf of my sister and her husband under whose care they were. One of the aide yelled and screamed at the patient so loud I was scared hearing her, I happened to be on the phone with my sister at that time. The voice message is of no use, there is no "Tone" to leave a message, and the voice mail saying a coordinator's phone # is unclear.

It was truly disappointing. We were promised many things and very little came to fruition. In terms of scheduling, we were told that it could be a minimum of two hours, but then when it was actually time to schedule, we were told that people wouldn’t work for less than four hours. Instead of having a semi regular person, we had different people most days. Most we had the same person three times a week of the seven days. One of the caregivers was on her phone or in the bathroom the entire time. I actually had tell her to leavetwo hours. they were not responsive to our. Concerns. Billing was inaccurate for every single cycle.

If I could leave a zero stars I would. We hired a nurse for an overnight after my sister the caregiver died. My mother with dementia needed someone other than me who she thought was her childhood abuser. The assigned nurse arrived and rather than take the lead in care she wanted to be our backup. Less than an hour in she told us she was stepping out to make a phone call and instead grabber her things and left.

Was ripped off financially[Amount Removed] deposit, I was promised to be refunded half of but never received. I do not recommend this service, poor work service and the manager needs to be replaced .It took a worker 2 hours to dust off 3 end tables, which I could have had my 12 year old granddaughter do twice as fast

Look elsewhere if you want reliable help for your loved one we had one person leave and shifts weren’t even covered at all, you give them your money and they weren’t reliable. I can say what care did come in the first few days they were great and helpful but then the problems started and we were left alone with no help and money was never refunded even after phone calls and text messages.

I have been providing unpaid caregiving for a family member since November 2025; recoviering from a stroke. My responsibilities include managing appointments, transportation, and most aspects of personal care, aside from what her boyfriend assists with. Initially, [name removed] the CEO was pleasant during our first phone conversation. However, during the interview, I felt unable to fully express myself, as she maintained a very controlling presence in the conversation. The overall tone came across as rigid and somewhat unwelcoming. Given the name “Plant the Seeds,” I expected an approach rooted in compassion and encouragement. Unfortunately, my experience did not reflect those values

The change in management has been a disaster for my family. Rude people shouldn’t work in this field. Definitely won’t use this service again. What is going on here? We use to get great caregivers, and communication from the office. Not anymore.

Bottom line. Sorry I used them. Sent unskilled worker. Poor work ethics. After I paid. Cannot get receipt/bill after 3 calls. [fee removed] an hour waisted.

After an exhaustive evaluation we picked Whole Life because they were family owned and appeared to be able to provide the services advertised. However, after approval of [name removed] ins. claim, and after several previous assertions they could staff the position, all of a sudden claimed they couldn't find a person willing to drive the distance to the job. This was done at the last minute and came as a complete surprise. Even though they did refer us to their competitor BrightStar, I cannot help but feel they were somewhat disingenuous in the way they represented their capabilities.

My experience with Home Instead Belton was not the best. I asked over and over to send the SAME caregiver as a person with dementia becomes easily confused with change. There was 8 different caregivers. Out of the 8 csregivers 2 were such wonderful ladies and poured their heart into the care they gave. This office doesn't reach out when a client passses away They are VERY inconsiderate and inconsistent. Choose wisely

Cornerstone was ok until their director left and her replacement (who was hired for a different job eight weeks prior) took over. Caregivers would often no-show, or there was no one scheduled at all. When I stressed the importance of reliability (I have a full time job and can't always leave if someone doesn't show up), I was told that they depend on someone signing up for that shift and they don't always have someone. One time they had a guy scheduled for my 80 year old mother without asking if it's OK. After a few weeks of this, I had to find another agency because they were actually contributing to my stress and burden.

My mom was scheduled for 24/7 in home aides. Workers often did not show up, or left before the next person arrived and my mom could not get into her chair to answer the door. They would sleep on the job and one day my mom called from her bedroom for assistance for TWO hours looking for someone to come get her and help her to the bathroom. The company was very prompt in starting care and collecting money from us. Horrible communication. No one at the home office seemed to care when we called to discuss the problems my mother was having. They said they would look into it, but never did.