Volante Senior Living

Facility did not offer much flexibility to support dads needs and improve/enhance his transition into the facility. Challenges with proper closing of accounts as well after dad passed away.

Much nicer than East as renovations already happened. However no Assisted available but I was told Independent can add services for a fee to acoomodate an individuals needs. Reviews tend to lean toward a lot of promises that don't get met. They do offer all the services. Needless to say, that concerns me. I want to know my father will have his needs met. Assisted residents must line up for meds in an area there are seats to wait your turn if needed. They are assuming these individuals will remember? They are there because they need help to remember. What if they don't remember to go to station for meds? Is that managing their meds?

I don't believe this is an Independent Living facility. She was very helpful in several ways but it's not the place for us at this time.

It was really nice. The staff was very nice. It seemed like a very nice place for those seniors. My mother’s care needs progressed to a point where they were not able to provide services for her, but it is a nice community.

They really weren't able to really handle him, they did come out and evaluate him but after three days they called an ambulance three times for falling out of bed or something. I think because they are new they didn't have things coordinated and all put together yet. After they are up and running a while I think they will be a lot better because, they were changing things on the fly and there were a lot of miscommunications. Depending where your person is mentally and physically you really have to give that a little consideration. They really weren't up to taking care of him, they really do have a lot of activities, some of them are good some of them are not so good, but they do keep them busy but if you need assistance, that can be kind of tough. The food was ok, it wasn't bad. We had a problem with being told that any medications I already had, which I had quite a few, they would use those first. I took them in and talked to the nurse on staff at that time and they agreed to that. However the very first day they ordered all his medications. I wasn't aware of that, but noticed they didn't use them and charged me. Of course the insurance wouldn't pay for them because I had just gotten them. Their communication links one to the other needs a lot of work, and I attribute that to the fact that they were new. They did have a drowning three weeks ago, they are surrounded by little lakes, the person must have gotten out the front door, and I don't know how the person got out it's a lockdown unit. The main reason I picked it was the location and the outside, to sit outside was delightful, they have a lot of water surrounding it which I thought was nice, it was newly painted, newly carpeted, newly furnished. They had some little birds in there which I thought was so cute. Little live birds, I liked it and it was pretty. There was no traffic noise.

My mom is in a wheelchair and an assisted living facility should be wheelchair friendly, because the person that is being assisted could be wheelchair. We were originally signed for a one bedroom apartment, but when we saw that she could not maneuver, we downsized to a studio with more access. It is a very uncomfortable bathroom for her. This place was originally an independent living senior community that was purchased by Grand Villa. If you are a wheelchair bound person, forget it. Their housekeeping is not great, and I am being kind. They are putting people in slots because they don't have the proper person right now. A young woman is the activities director, and that's not what she usually does. The head of housekeeping is a very nice man, but that is not what he does, either. They don't have enough aides because whenever I tell my mom to request something from them, she says that they are out the door so fast she doesn't have time. The food, sometimes it is OK, but if you come in a little late, the food is lukewarm or have to wait a half hour. This is not a constant. There are times when things are functioning well. They have nice entertainment. Bingo three nights a week and she enjoys that. They do try to help when I call, I will get through to the director but sometimes I feel like she says what I want to hear and is too busy to address the issue. They are taking in more than they can handle, but they do try and get their act together. I really don't want to move my mom, so I hope that things will work out.

They were OK, it was more of a location factor for me. I didn't find anything that was all that outstanding about it, but nothing horrible either. The only thing that I didn't like was that the lady that was giving us our tour was the head housekeeper - the marketing director should made time for that.

Very pleasant place, food is good, biggest problem is the on-boarding of father-in-law into new community. A resident ambassador is needed to be a buddy for new residents. Especially, around who to sit with at meals and being invited to activities for at least a month.

Property looks tired but undergoing renovations now. Very small kitchen. Want you to eat 3 meals in the community.

the shared living quarters were all we could afford but there was no privacy they shared the same room

only assisted living. They don't offer nursing care.

Very nice and upscale.

Grand Villa of Dunedin was kind of an older facility, and the room was very small.

This is first thing noticed about this community, is that the landscaping needs improvements. When we got inside the facility it looked very nice and clean. The staff was kind and friendly. The marking person was informative and nice. They need to do a better job with the landscaping. The inside of the community is nice, but not the place for us.

My mother has lived in the facility since Sept. and she really likes her apartment, except the shower stall is very compact. She is 92 and wishes there other activities other than bingo. She would like more outings also. The one issue she really has issues with are the meals. I do not know what the answer is, as it is hard to carter to everyone's wishes. I do know that food and good food is all some of these old folks have. I also know that the cost to like here is not inexpensive either. I do want to state I live only 5 mins. from the facility and keep up on what is going on.

I must say the menu and the food are not good and certainly not delicious as stated. We all talk about it to each other but have not told the management. There should be a suggestion box installed for good and bad reviews then the management would know how they are doing. Many of the residents have there own microwaves and refrigerators because they cannot eat the food served. Room cleaning is very limited, never seen any dusting and only vacs middle of floor. 24-hour trained staff under licensed nurse....What does trained mean???

Brookdale Dunedin is friendly and reasonably convenient for me. Two out of twenty-one meals have been very good and enjoyable. There has only been one meal which I declined. I feel that you should provide nutritional information on the meals and alternatives provided. My room is difficult for wheel chair access. The doors open into one another and for one who has difficulty standing unaided washing at the bathroom sink is near impossible. There is no place for a hand grip. Lighting is clearly inadequate. A second floor room for someone unable to climb stairs is unacceptable. I know I quite a few negatives, but all in all the staff is friendly and helpful.

For the monthly cost we are paying they should have a card room so that people can play cards or mah Jong in a room and not in the halls The pool area still is not finished so there is no outdoor sitting area---- this is not great There is poor communication about services that do not happen as planned or promised There should be additional areas for visitors to be with residents other than their apartments Supposedly new owners are updating or changing things What they do remains to be seen. I hope things will improve Most staff are nice and dining is satisfactory to my parents

Clean facility. Makes good first impression, but very disappointing! Not mangaged well. Under staffed; cutting back on services that were promised. People at front desk very pleasant, but only Nicole (director) is able to answer questions or deal with problems. If she isn't there , there is no back up mangagement...or at least that what I was told. Dining room staff barely speak to residents. Took 3 and a half weeks before laundry done and that was with speaking to "management" multiple times and being assured it would be done. Every time I asked , I got a different response. Seems like no communication and coordination between staff. Only planning on staying temporaily , but would not want to be here too long.

Seems to take forever to get any maintenance done. I reported a problem in April and it has never been fixed. High turnover of residents. I am moving out next week. I know of several. Others who have recently moved out or are about to, people seem to be using this place as a temporary home till they find something more to their liking or buying homes. One side of my kitchen sink I can't use, it was reported 6 months ago. One apt. Hasn't storm door which she reported back in June.