Tree of Life PHC

I would give Tree of Life memory care 5 stars. Workers were very attentive to the patients and took very good care of them. They had plenty of activities to keep them busy all day. thank you very much for taking good care of my sister.

Tree of Life was always spotlessly clean. There were many activities for residents. Food appeared to be of excellent quality. On my visits, I never heard a complaint from any resident. [name removed] seemed to be very satisfied and was able to visit his Stewartstown home when he wished. His relatives in NC were very pleased with the pictures we sent to them of the facility.

Care is excellent, cleanliness is superb. [name removed] eats well and his clothes are always clean. Staff is very helpful and they have many activities for the residents.

My grandma was recently diagnosed with dementia and the tree of life has brought so much new life into her we can’t thank them enough for what they do for [name removed] it’s been so hard watching her get old but with tree of life we can grow with her we can’t thank you guys enough for what you do you really are a gift from god

Location, memory care, environment is why I chose them. I would recommend

I love the way all of the staff treats my mother. I would recommend it to others.

Very clean, staff is respectful and caring. Monthly fee is fair. Great personal care home. Clean and well maintained environments. Kind and caring staff. Nutritious foods served.

The staff are friendly, professional and genuinely care for the patients. The facility is always clean. The friendliness and the way they care for the patients shows as soon as you walk through the door. Everyone seems happy and relaxed and they seem to enjoy their lives as much as possible.

I feel the staff are very friendly. that is greatly appreciated. the facility it always clean it is a great atmosphere for your patients. the staff shows a lot of patients with your clients. over all my wife and I give your facility a 15 out of a 15 . that you so much for helping with my parents.

While I am fairly independent here the staff are fabulous. Each is patient and gently redirects confused residents. I enjoy the food realizing there are many tastes to satisfy. Some residents are difficult but I migrate to positive residents.

Everyone has a opinion and their own way at looking at things. So are the reviews of Fair Haven. The facility is older but is well maintained. It’s kept clean and organized. My mother-in-law entered Fair Haven over two years ago. From day one she was welcomed and treated with respect. [Name removed] the owner try’s to operate the facility the way it needs to be operated. There are rules the state says must be followed. This is what must people see [name removed] taking care of. Every place like this sees a higher level of turn around when it comes to employees. People do not realize what it takes to be a caretaker of someone who has special needs. They enter into it thinking it will be easy and then realize it’s actually work. Back to my mother-in-law. She enjoyed being there. They have activities for the residents to participate in. There is something pretty much every day . Everything from bingo to crafts to bible study. Also volunteers come in for different activities. They took very good care of my mother-in-law. Even when she started slowing down they did not leave her behind or left out. They adjusted what needed to be done. My mother-in-law had a dramatic turn downwards. It was quick and sudden. They did not bat an eye to what needed to be done. They went over and above. It was my mother-in-law’s home and that was the way they treated her. In my opinion they did a great job. You need to form your own opinion.

Fair Havens is a very good place. The friendliness of the staff, cleanliness of the facility, care, and services were all good.

very helpful, answers questions immediately, understands the aging population well

The staff is very nice. Somewhat short staffed, residents are restricted to being bathed once a week unless willing to pay more. Some residents are left on their rooms calling out for help. Yes the a staff is very friendly, easy to work with and seem to genuinely care for the clients. The facility is well maintained. Good variety of foods for lunch and dinner. Daily activities are offered.

The care and a lot LESS patients to care for per PCT. I also like the fact that they have PCT's instead of CNA's They serve great meals too

The staff seems to genuinely care for the residents. Overall they are very good

They are a fantastic place! Eleanor who runs the place is very friendly, and the staff is very accommodating. They have been very effective with their coordination. The owner has visited her personally while she is in the hospital. I felt that was an extra personal touch. There are a lot of residents with dementia, so finding mental stimulation can be tough. This is more of a home like feel instead of an institution. There have not been any complaints about the food. They have some entertainment going on, religious services, and musicians. We think they are a great place.

My loved one is happy here. The people who work here are very caring and have always gone out of their way to help me when I needed it. Yes there is turnover but what assisted living does not have problems with this. The food could be better and it is a little shabby but always clean. I do not worry about my loved one being mistreated here. And she likes most of the residents too.

The staff of aides were amazing. They showed genuine interest in their residents and had good communication with me. Activities were minimal and were not interesting, ie, coloring. The food was catered but tasteless. The room size was ok, but when seniors move from a house with a nice size bedroom, moving into a much smaller room that only has a small table, one chair and a nightstand, is hard to adjust to. My dad felt cramped and he really felt the loss of independence because there was no bathroom in his room. The major concern I had was staffing shortages. One Sunday afternoon my dad fell on the floor. At that time, he had a call bell around his neck, so he rang the bell several times. I got there and got him up from the floor and I asked him how long had he been on the floor and he said at least 20 minutes. I asked him to ring the bell again and it was another 25 minutes before anyone responded. I had a word with the staff and they apologized but said they were short staffed. Then, their internal communication was not good. My dad had 2 doctor appointments that staff were to transport him to, and due to failed effective communication, my dad didn't make it to either appointment and I drove an hour to meet him there both times. Neither times did the staff reach out to me and let me know that my dad wasn't going to his appointments. Then, with regard to the director, I paid her a visit because my dad had specific things that were to be in place (a back brace and PT) upon his release from the hospital after one of his injuries due to his MANY falls in his room, that were not in place. The director claimed that there were no instructions sent with his release papers that required care or any equipment. I told him that I met with the hospital case manager who contacted one of her staff prior to his release, to be certain that they would provide assistance to my dad in getting his back brace put on and helped to a chair. They told the staff that he would be returning with the brace and that they had already arranged for PT, the days and times. But the director stilled claimed to be unaware of any of what I was telling her. I asked her to access whatever discharge papers she had, and there it was, everything I had told her was outlined in his discharge paperwork. I was livid!!! His back brace was in his room under a table and nobody had put it on for 2 days. PT had been there, and were frustrated that he wasn't wearing the brace or sitting up in his chair as noted in his release paperwork. When my dad passed, he was wearing his glasses. We got the call just before 7 AM, and that lead us to believe that nobody checked on him through the night because he didn't sleep in his glasses. A week or so earlier, hospice had been called in and just days before his passing he wasn’t coherent enough to understand anything that was on tv.... I was convinced that the staff didn't check in on him because they knew someone from hospice care had been there for a few hours, so they just never checked in him until the morning staff came in.

Overall, most of the staff were very attentive. However, there were several times when there was a shortage of staff and incidents that occurred that were not reported to family. My father had several falls, some which were not reported and our family believes that the number of serious falls contributed to his passing. We knew his death was inevitable, but certainly not as soon as it occurred.