The Manor

As my mom's health and memory deteriorated so did her care at The Manor. She needed a lot of help and assistance which she did not get because they said when they asked her if they could help her, wash her clothes, clean her room, pull her trash or assist her - she was uncooperative and "refused care." We have since moved her to a new facility and she is consistently clean and dry with clean clothes on, her room is clean, and she never smells, nor does her room because they pull her dirty laundry and trash out of her room, and I have not heard once that she is uncooperative, "the problem" or that she refuses care. If you or your loved one are just looking for senior living, this may be a fine place for you, but if you need true assisted care - keep looking.

My friend placed her mom here...what a nightmare they have been through. Revolving door from management to resident's assistants. Feel bad for any family who has to go through this process of moving a parent but then being in a facility that is clearly mismanaged is even worse.

I had planned to put to put my mother into The Manor. She qualified for Medicaid and was on a waiting list. The day before she was to move in, she had to go to the hospital. I was told to go ahead and move in her belongings. I took the time while she was in the hospital to buy new things and decorate the apartment. I had no experience with Medicaid and tried to stay in connect with DHS. Mother was in the hospital for several weeks and I kept in connect with various members of the administration. The week she was to be discharged, I notified the nurse because I felt certain that they would need to know meds, etc. when she was discharged. On the day she was to be discharged, I received a call from the administrator at 10:00 teling me my mother's medicaid had expired and she could not move in. Needless to say, I was very upset. I made many phone calls trying to find some help. I finally got in touch with one of the owners at The Manor. He was very rude and even laughed at me while I was crying. At that point, I was sure I didn't want her to be a resident at the Manor. The next day, I received a call from the administrator telling me that the locks on the door had been changed and that we could only get in to mother's belongings between 8:00 and 5:00.