Sequoia Senior Living

One of the things I’m impressed with is their attendant care, their medtec care. I’m really impressed with that and their friendliness of their staff. The food is really excellent. Their activities are fantastic. They have a swimming pool for therapy.

We are very happy with the Ponte Palmero Retirement community. We used their moving expert which was a great help, however, you should plan on bringing your own tools and hanging supplies as theirs were not what we wanted to use. We do advise to move in early in the week. We moved our mom in on a Friday and the support staff is scarce on weekends. Moving on a Mon-Wed would have been easier. Plan on phone service earlier than later-took a week to get service from move-in day. Had scheduled two weeks out but AT&T was horrible. Plan on being near your loved one as much as possible in the first few days to help in the apartment and to activities. Activities are fewer on weekends so plan to spend time with your family on weekends. Overall, everyone was as helpful as they could be. The other residents were quick to involve our mom. The place was immaculate and ready to move-in. We ate many meals throughout the weekend, all comped, and enjoyed every bite. Plenty of storage space, great arrangement in the Assisted Living apartments. Hair salon are very accommodating and gave our mom the best haircut and set she's had in years. Bus service to church went well. Whenever we had a concern or problem the staff tried all they could do to help.

Unique setting for a retirement community. Has all levels from Independent to Memory Care. Independent and Assisted Living are in apartments that open to the outside like a regular apartment complex. Each unit is very upscale with stainless steel appliances, granite countertops and very large. Most are twice the size of other communities for the same price. Residents are very engaged in the community and create a country-club feel to the place. The Memory Care area is a separate building with two large interior atriums that are outside each room. Continues the upscale surroundings in the rooms and common areas. Staff is warm and upbeat, obviously happy to be there. Our mom is a reluctant transfer and just loved the place when we took her back to lunch.

We love the size of the apartment and grandma is happy, which is what matters, right?

i noticed weeds in the garden and things that I wouldn't do in my home but as far as my moms apartment and the dining room goes the cleanliness is fine, I'm not concerned with it at all. The staff is A+++++++, we've been in a couple places before and we've never experienced anything like this. Everyone is so friendly, right on the ball when you call them, they're non invasive, the don't tell you what to do, they ask and they're very helpful. That's the thing we're most impressed with. They have a sliding scale depending on your needs so that's really nice, we have a nicer apartment, better care services, it's still expensive, the level of care and the quality is so much better. She has the freedom to go where she wants, it's newer so the design for assisted living is vastly better, brilliantly set up. We wouldn't have chosen it in the beginning when she was more independent but for where she is now, its great.

Beautiful place. the apts are lovely with full kitchens although there are 3 meals a day provided. A little too far from our Drs, etc. though.

Our family has been very happy so far, the cleanliness of the community is very good and the staff members there are very attentive and great with communication. It almost feels more like a resort and that is what really stood out to us

This senior Residence is like living at a Ritz Carlton. The staff and residents consider one another to be family

I loved this place and it was actually the place I wanted for my father to move into. It is more independent living, which is what I think he needs. The doors into the apartments are on the exterior, so it feels more independent. They have full kitchens in the apartments too. Overall, this place was amazing.

It's kind of early to tell but so far it seems good. My mother doesn't require care yet so I'm not sure how the care is. The first day the girl didn't show up for housekeeping because she was sick so that didn't work. The meals are very good. My mom has only been there two weeks so we'll see how it goes.

The facility is lovely. My parents love the independent feeling of being in their own apartment. It is roomy and well appointed. Large enough to have familiar furnishings and treasured pictures and mementoes around them. The downside is that it sometimes takes staff a while to respond to a push of the call button. Urgent issues have been attended to quickly. It's the less urgent items that take some time. I would say that residents need to have a certain level of independence to thrive here. Or they may need some additional care from outside health care aides. This could be cost prohibitive for some people.

Excellent guide. Gathered important information and sense of the facility.

Both my parents are enjoying living at Ponte Palmero. They don't have any issues with this facility or their staff. I would recommend

I would give all catagories a 4. Since I cannot compare to any other place. No complaints from my Mother and Father. They are happy. Their staff is wonderful. I think just the normal questions. I think the apartment sizes in assisted living are good. And you also get a garage which is nice.

The staff is really friendly. The facility is very neat and tidy. They have a lot of great activities for all levels. My mom is very content there. It's a huge relief for me to know that she's safe and being well taken care of. They're very good about calling me if there's anything they notice out of the ordinary with her, so I always know what's going on with her. They're also very good about Covid protocols - taking temperatures, mask wearing, and screening visitors. It's a gated community and very safe. Its quite nice.

We went back to visit Ponte Palmero several times. They were at the top of our list as we were making our decision. We found the staff to be very informative and extremely helpful. But our loved one didn’t need the full kitchen. And the gardens weren't as open and pretty as what she wanted.

I was really pleased when I realized I was going to be able to get one of the cottages here. It is a two bedroom two bathroom with a lot of space - it is called a duet. Based on my experience so far I would recommend to others.

We fell in love with everything about Ponte Palmero when we toured. We are still working out a few kinks after move-in, but the community has been excellent overall, and we are pleased so far. The staff are great, and they seem to really care about the residents. I will say that they seem to need more staff in the dining room, as it often takes a very long time to get served at mealtimes. Otherwise, the food is very good, and the chef seems really interested in what residents and families have to say. They seem to have plenty of activities going on, and I like that the community is very secure. My loved one is able to walk around by himself, but at the same time, the community is gated, so there is no way he can leave. I feel at peace knowing he is safe and secure and that he is receiving the care he needs.

I think Ponte Palmero is an excellent option for a care facility. They try to accommodate their residents and are very friendly.

One of the reasons I selected Ponte Palmero is because they offered Duet Cottages and all your meals. On my recent trip, I stopped to talk to a person who lives in a cottage, She was very happy with the cottage and said all the people she knew loved the cottages. But there was one thing they all complained about and that was the food, which is one of the reasons I wanted to live there. It seems in the last year they have changed Chefs, and no one is satisfied, but everyone is afraid to say anythiing, which I do not understand. I noticed after reading other reviews, and looking at the year written, it does seem in the last year the meal situation has changed. It is a shame the people can't get together and take this complaint to the people who can change things. If they don't know they can't help.