Sequoia Senior Living

Unique setting for a retirement community. Has all levels from Independent to Memory Care. Independent and Assisted Living are in apartments that open to the outside like a regular apartment complex. Each unit is very upscale with stainless steel appliances, granite countertops and very large. Most are twice the size of other communities for the same price. Residents are very engaged in the community and create a country-club feel to the place. The Memory Care area is a separate building with two large interior atriums that are outside each room. Continues the upscale surroundings in the rooms and common areas. Staff is warm and upbeat, obviously happy to be there. Our mom is a reluctant transfer and just loved the place when we took her back to lunch.

We love the size of the apartment and grandma is happy, which is what matters, right?

i noticed weeds in the garden and things that I wouldn't do in my home but as far as my moms apartment and the dining room goes the cleanliness is fine, I'm not concerned with it at all. The staff is A+++++++, we've been in a couple places before and we've never experienced anything like this. Everyone is so friendly, right on the ball when you call them, they're non invasive, the don't tell you what to do, they ask and they're very helpful. That's the thing we're most impressed with. They have a sliding scale depending on your needs so that's really nice, we have a nicer apartment, better care services, it's still expensive, the level of care and the quality is so much better. She has the freedom to go where she wants, it's newer so the design for assisted living is vastly better, brilliantly set up. We wouldn't have chosen it in the beginning when she was more independent but for where she is now, its great.

Beautiful place. the apts are lovely with full kitchens although there are 3 meals a day provided. A little too far from our Drs, etc. though.

Our family has been very happy so far, the cleanliness of the community is very good and the staff members there are very attentive and great with communication. It almost feels more like a resort and that is what really stood out to us

This senior Residence is like living at a Ritz Carlton. The staff and residents consider one another to be family

I loved this place and it was actually the place I wanted for my father to move into. It is more independent living, which is what I think he needs. The doors into the apartments are on the exterior, so it feels more independent. They have full kitchens in the apartments too. Overall, this place was amazing.

It's kind of early to tell but so far it seems good. My mother doesn't require care yet so I'm not sure how the care is. The first day the girl didn't show up for housekeeping because she was sick so that didn't work. The meals are very good. My mom has only been there two weeks so we'll see how it goes.

The staff is really friendly. The facility is very neat and tidy. They have a lot of great activities for all levels. My mom is very content there. It's a huge relief for me to know that she's safe and being well taken care of. They're very good about calling me if there's anything they notice out of the ordinary with her, so I always know what's going on with her. They're also very good about Covid protocols - taking temperatures, mask wearing, and screening visitors. It's a gated community and very safe. Its quite nice.

We went back to visit Ponte Palmero several times. They were at the top of our list as we were making our decision. We found the staff to be very informative and extremely helpful. But our loved one didn’t need the full kitchen. And the gardens weren't as open and pretty as what she wanted.

I was really pleased when I realized I was going to be able to get one of the cottages here. It is a two bedroom two bathroom with a lot of space - it is called a duet. Based on my experience so far I would recommend to others.

We fell in love with everything about Ponte Palmero when we toured. We are still working out a few kinks after move-in, but the community has been excellent overall, and we are pleased so far. The staff are great, and they seem to really care about the residents. I will say that they seem to need more staff in the dining room, as it often takes a very long time to get served at mealtimes. Otherwise, the food is very good, and the chef seems really interested in what residents and families have to say. They seem to have plenty of activities going on, and I like that the community is very secure. My loved one is able to walk around by himself, but at the same time, the community is gated, so there is no way he can leave. I feel at peace knowing he is safe and secure and that he is receiving the care he needs.

I think Ponte Palmero is an excellent option for a care facility. They try to accommodate their residents and are very friendly.

One of the reasons I selected Ponte Palmero is because they offered Duet Cottages and all your meals. On my recent trip, I stopped to talk to a person who lives in a cottage, She was very happy with the cottage and said all the people she knew loved the cottages. But there was one thing they all complained about and that was the food, which is one of the reasons I wanted to live there. It seems in the last year they have changed Chefs, and no one is satisfied, but everyone is afraid to say anythiing, which I do not understand. I noticed after reading other reviews, and looking at the year written, it does seem in the last year the meal situation has changed. It is a shame the people can't get together and take this complaint to the people who can change things. If they don't know they can't help.

Although the PP Lighthouse is expensive ($4900/mo rent plus approx. $1000/mo care) it is the best place we could find for our mother who is physically and mentally impaired after a hip fracture. The managerial staff are very professional and care about both the resident and the family. The caregivers are gentle, special people.

I didn't like that all the rooms were on an outside corridor. I was worried about that with the weather because it does get pretty cold up there. The man who was giving me a tour was very evasive about letting me tour the memory care which is what I was most interested in for my mom so I didn't like that. Everything else about the place was excellent. It was my very very close second choice.

My brother is living with my mother in Ponte Palermo because she needs full time assistance so he's worked something out with them so that he can live there and help her out. They're comfortable down there. They're treated well and the food is good. The process was smooth, getting her in there. Everyone was friendly from the get go and they continue to be. It's not like they put on a face to get you in the door and then turn into ogres.

This was my mom's favorite place when we visited and had lunch. She is not ready to move yet but we feel this might be the place she'll go to when she is ready.

I was looking for a full service assisted living place for my mom and was referred to Ponte Palmer by a geriatric nurse practitioner. Overall its been good for her. The staff is generally helpful and they have lots of activities for folks including regular outings. Her apartment is always clean and tidy, the menu has a lot of variety and she has made new friends. All in all its pretty good.

I am concerned during this covid 19 lock down that my parents are not getting enough food. My dad is losing weight and he's really thin. We cannot check on them and they cannot order anything in. My parents report the staff are doing the best they can, compliment them and appreciate the service during this difficult time for everyone.