Senior Guest Services

The Lodge at Riverside Harbor is a good place. They provide very good care. There were a few weeks where they didn't provide very good care, but now it seems to be on track. [name removed], the nurse could use some improvement. But everybody else seems to be doing very good.

I wasn't that crazy about it there. Some of the staff weren't consistent, they kept coming and going. They were supposed to check in on her every hour and we don't know if it was being done. The community was brand new and we talked to lady that we knew from our church which is why chose it, They seemed to offer a lot of activities and keep the resident busy.

Lovely, new facility. Friendly personnel - residents seemed content. Considering this as a place for Mom! Rooms were nice - all with windows with assorted views. Seems like a comfy place to live.

My father has lived here for the past year and a half. During that time we have been very satisfied with the facility and its services. [Removed], the general manager has been very responsive to any issues that have come up. [Removed], the intake manager , has been another bright spot in dealing with issues and day to day management. All of the care staff have been wonderful. Without exception, the caregiving staff have provided warm, calm and personal concern for taking care of the ongoing needs of the residents. My only concern is that there was no provision for emergency power backup during a winter storm. I am hoping that the owners are working to correct that. I would recommend The Lodge to any families looking for a small, personal touch Assisted Living faciilty. [Removed] daughter of resident

The staff are attentive and helpful. There is sometimes a lack of communication between shifts. My grandma is involved in the community. She is eating well and they keep the community well taken care of. This community was the nicest as far as amenities compared to other communities we looked at.

very homey setting in a quiet neighborhood-16 bed facility Staff was excellent know care would be really good green space only had very small bedrooms with no living space in them -priced accordingly Had the walk in sit down tubs in every room!!!!

They are brand new, so it's nice and clean. The only thing is that the residents seem to have a higher level of care, than our loved one, so maybe if they had more of a balance of residents. It can be difficult to connect with the residents that have higher needs. The food would be about a 3 or a 4. It's clean and smaller than a lot of them, and has a little more of a family atmosphere.

Part of the reason I didn’t chose them was that financial, you had to show two years income. It was brand new, very clean, privately own, one of the owners lives upstairs. The staff was nice there. I didn’t see much activity the day I toured.

Place is clean, and care is ok, although they are way understaffed! There are little to no activities so the residents just sit in their rooms, and give up. It's sad. There isn't an activities director, and very few activities, mainly bingo. =( They need to step it up and get the residents mentally and physically stimulated. Look around, there are other places who keep their residents moving, thinking, busy doing things and living what's left of their life, instead of just letting them wither away.

So many lies from the owner and manager when looking for a place for dad. They promised they would do therapy, never happened. He went down hill so fast because no activities to keep him engaged in life, moving around, thinking. Unbelievable how we were lied to on this. No transportation so they don't go anywhere. They just sit, staring at a tv. Don't put your parent here. Don't believe the owners lies.

I would give activities a negative 5 if I could. There aren't any activities, no mental stimulation, no physical movement, nothing. Sit and die is the thought process at this place. It stinks as people sit in their own urine all day. People can come in and out, totally unmonitored. Not safe. There is not enough staff. The owners are in it for the money. They will lie to your face without a problem.

The good reviews sound canned. For those with parents there, at first, people seem happy but eventually there are complaints about individual staff members, lack of care, incidents, food quality, etc. The meals are not nutritious. It might be soup and a piece of bread for dinner. The only transportation provided is two doctor visits per month, and even that isn't guaranteed. The facility is understaffed and promises of active communication, careful attention and good hygiene are lacking. There are a few good people on staff but residents seem neglected at times and the staff needs to be trained to work with the elderly. Ignoring or ridiculing seniors with mental and/or physical disabilities should not be tolerated, especially given the cost of care. It is difficult to find a good place for your loved one. If possible, I would encourage you to speak to the people who reside at any facility, or their families, to find out if they are truly happy there.