Savant Senior Living

My loved one is here currently. It’s been a little rocky and I’m not sure if it’s the right fit for them. It seems like there isn’t enough staff on hand but for the most part, it seems like they’re easy to communicate with. However, my loved one has had a few falls since being there. My biggest concern right now is that they wear the life alert necklace and whenever they press the button, there have been times where it has taken an hour before the staff has come to check on my loved one. They are supposed to check on the residents every 20 minutes and from what I’ve seen, that’s not been happening. The facility seems to be okay cleanliness wise. My loved one is on a schedule to have their room cleaned once a week, on Saturdays, but when I’ve been in there the very next day it doesn’t look like it’s been cleaned or even touched. I’m not sure what’s going on there but other than that the building itself seems to be clean. I have an issue with the people that do the laundry though. They aren’t paying attention or sorting the clothes the right way and that’s causing some colors to bleed into others, white shirts turning pink, etc. The food is another issue, which was a big deal because my loved one is vegetarian. When we went for the tour, they prepared a nice meal for my loved one to sample and it was fine. But ever since then, it’s been difficult for them to follow through with that. I think we’ll be looking for a different community.

Initially, when you go out there and talk with the people that run the community about moving someone in there, they’re very agreeable and willing to meet with you. But once you start deciding to move someone in, the miscommunication drops off immensely. An incident took place recently after my loved one moved in. He wound up in the hospital and the facility didn’t contact me for a couple of days. I only found out because I received a call from the doctor at the hospital. They were at least straightforward to me about the fact that he would require specific care after leaving the hospital and that they would not be able to provide that care. He’s wound up having to stay in the hospital longer than what was needed. When I’m there, everything looks clean. My loved one thinks the food is fine, though it doesn’t look terribly delicious to me. They have a few activities to participate in. In the main dining room, they have social clubs that I’ve seen people in. There were a couple of reasons why I chose this place, but it boiled down to the fact that there was availability and the cost was reasonable.

No curb appeal. Didn't want to go in. My husband had been there before for work and was not impressed with the facility or the staff.

This facility did not meet the standards or environment I would want my mother to live in. The neighborhood was not desirable.

I wish there was a 2 1/2 star rating. The pro: Cost is good. Staff is friendly Cons: Staff is friendly, but not well trained or supervised--housekeeping has suffered since new owners has taken over. The owners are very cheap, while it is now cold, they have turned off the central heating to the building, and recently removed space heaters in the lobby, leaving the residents to remain in their rooms. And I know that as loved ones we do not want our family to remain isolated. Food is cold or very inconsistent. Very few outings. It is as if the owners are unaware or don't care that their business involves senior citizens and is not just about earning a dollar. As someone has mentioned, since the owners have changed, more experienced staff has been let go or they quit.

Like the location, but the building looks old and there are gardens or a pool

Our 93 year old mom was forced to move after having memory loss. She was a resisdent for 5 years and considered this home. She was and is devasted. Director Chrstine's response was 'she'll get over it". Where is that sales person compassion Christine? The care givers were never told about the move, were also upset and didn't see the need. While moving her furniture we found mounds of dirty tissues and mouse/rat droppings along the walls. We asked several times to please paint the bathroom walls and clean the carpet. It was never done.

I have spoken to my mother and sister about whether they have been introduced into the community and made to feel welcome. I was told that a lot of time would be spent doing that. It did not happen. As a result, I am inclined not to give this please a favorable report at this time.

Although my siblings and I have been generally pleased with SR, we have been seriously disturbed that our mother, [name removed], has had to wait for over one to two hours for her calls for help to be answered. This has occurred on at least three occasions. It is unacceptable and [removed]. Would would like to know what is being done with your staffing so this never happens again. Please advise.

Beautiful facility but also too expensive and too big. Mom would be lost there and not use the amenities. Too far from friends, family, shopping.

The physical space was depressing, very dated. Except for front of building views were into the windows of dated apartment buildings or parking lots. Balcony areas were shared between 2-3 residents and tight fit for any chairs.

Similar to my feelings about Courtyard Plaza, I did not like how this facility was for both assisted living and memory care. I prefer the facilities that are just for memory care so that the residents are able to move about more freely. The facility was beautiful and very clean, but the outside area was just a patio and there were no trees/plans

My grandfather is having a blast. The building is maintained very clean. His room a very well maintained by house keeping! Staff is super sweet and friendly and they check pm him regularly. I was a lil' tired the ther day and skipped a meal. Right awY they came over tone sure he was feeling ok. Love it here!

I thought that was horrible. It just seemed like more of a skilled nursing facility than anything else. It was dark and dreary and I didn't really care for the lady that I spoke with. I didn't like that she was saying negative things about other places. It would have been very depressing for my mother to go there. It was just not an option. I would never have taken my mother to see that place.

The memory care unit was very dark and dismal. All the furniture was old and beat up. Fresh paint and minor repairs greatly needed. Staff seemed unorganized and they never could get ahold of the person I was suppose to meet. They activity director who showed me around was very nice tho.

Pond is all fenced off.. building in directly inside a RESIDENTIAL area. not sure about walking C out there

not bad

I recently had a tour at Royale, and I was shocked by the lack of professionalism in the building. The exterior looks new, but the interior is old and the rent is extremely high, with no parking available. The hallways smell like urine, and I know the girl [Name Removed] is doing her job by showing rooms that are organized and presentable. However, some rooms, like the “showroom,” are not so good. As I walked down the hallways, I could hear women speaking loudly and witnessed one of them laughing at a patient who needed help. The food looked a little off, and the dining room had an awful smell. Again, the rent is extremely high for a low-quality facility with a lack of professionalism from the staff. I strongly advise against putting your family here. It may look all good on the outside, but the constant laughter and profanity from the staff can be quite disturbing.

There has been considerable change in management and work staff in the last couple of years, which is a challenge to all. The overall cleanliness has gone downhill, even though they recently replaced the walkway carpeting. Some of the staff are nice and hardworking, but that is a rarity nowadays. Activities are not as plentiful compared to other facilities, or previously. Food quality has gone downhill too. Security is also an issue. The room sizes are adequate and the location of the facility is close to many restaurants, grocery stores, and is just next door to the city's senior center. A couple of years ago, this facility was one of the better facilities in the area. Not so nowadays.

Incredibly unsafe, especially for women. High staff turnover (5 directors, 3 head chefs, and 2 maintenance directors in the same 6 months, for example). Creative bookkeeping that overcharges monthly and keeps refunds to former residents. Management plays a lot of games and treats residents like children. There are a lot of new facilities close by that many longtime residents have fled to. Moldy, termite and roach-filled buildings.