Rocky Mountain Care

Everyone was very friendly and helpful here, but we were not overly impressed with the facility itself. It is an older building, and everything feels outdated. The memory care unit felt very confined.

We never saw any activities going on and they lacked on soooo many levels. Most of the worker are nice but not enough of them and I'm sure they are under paid. Sorry, I really have not had a good experience there.

A close family friend is here. The pro of this placement is the activities. The activity department is proactive, compassionate, and always looking to get people involved. However, the health services department struggles significantly. They struggle to comply with the care plans and provide proper care. The CNAs claim they are understaffed or too overwhelmed when asked why multiple showers in a week are missed. Their supervisor is even less helpful when asked. Recently we were told “I don’t know” when we inquired about why her staff neglected to shower the family friend for the past week, despite it being included in the care plan. This is not the first encounter, in fact the family hasn’t gone more than two weeks without showers being ignored and missed by the health service department. The main goal of assisted livings is to preserve quality of life and health, something this location clearly doesn’t value under the current leadership team.

I had to place my husband here and they assured me when placing him that they would be able to take care of his needs. There are inexperienced workers here and [Removed] the director is very immature about the way he handled situations. And with a job like his you can't be that way. They kept changing his meds and not telling me about it. One time he fell and I was never told. They never changed his clothing much he would look dirty and they never shaved him. He was losing weight too. At the end of the 1st month they said they couldn't handle him I think they thought he could do for himself but couldn't and it was to much work for them. But again they knew this when they accepted him.

We're NOT happy with their care at all , if my mom was up to another move, we'd move her.... there is NO compassion for the elderly, and they rob the families in what they charge, and the services and care they provide, not just Grove Creek, many others, these places would be shut down if it was animals that were treated this way, it's criminal!

When new management took over the care of my parents went down. My parents were seriously neglected, even though I talked with Manager several times. I would tell anyone thinking about putting their loved ones there to stay away.

There were any promises when moved in. Not one has been kept. Residents are not treated with respect and dignity. Care is virtually non -existent. Have waited as much as 2 hours for call light to be answered, and many times they don't come at all. Many things in building broken down constantly. Finally, Director is mean , cruel, and uncaring to the residents.

My loved one was a resident here and overall it was a terrible experience. They would run out of food and never gave him treats. They also fed their Assisted Living building before the Memory Care and would leave Memory Care without breakfast sometimes until later than 9 am. My dad lost so much weight here and was miserable the entire time. Some of the staff were friendly, but we ultimately moved him to a different facility.

Horrible experience at this facility. I will not give details because it was so bad that if I were to give details they would not be allowed. My loved one was there for assisted living. That care was not provided.