PHNJ LLC

A place for mom helped me with my sibling who has ALZ. When I spoke with Janet from memory care living in mahwah I thought this was the right place. My sibling is 64 and did not belong in a nursing home or a facility that felt like one. I can not say enough nice things about this place and all the help The help make the residence feel like they are home. At this point of there journey that is all that matters. Wayne who is the activity director also serves lunch and snacks. Wayne treats each resident like they are in a restaurant and they love the special attention.My sibling says the food there is excellent The staff is very aware of all the residents whereabouts at all time. The home is so clean and the laundry is done for the residents once a week. I really appreciate talking to my sibling on the hours phone once a day.

Memory Care has a great general manager. She is helpful, answers all my questions, easily reached, smart, honest, and a pleasure to deal with. I like Memory Care because it is a small home setting. My Mom would get lost in a large setting. It gives my Mom an opportunity to interact with the same people and get to know everyone. She enjoys the activities. My Mom has a nice room and is happy in it.

My mother entered the residence on a Friday. That Sunday night she fell & fractured her arm. The staff at Memory Care did everything they could to help, including taking care of the hospital admissions paperwork, which I appreciate greatly. Their staff is very capable, professional, congenial and make my mother's life as pleasant as possible. In addition, the facility itself is designed as a beautiful house, not an institution, which makes living & visiting there much more pleasant. I highly recommend them.

My dad lives at Memory Care Living at Chester. We are very happy with the whole situation. It is very clean and very friendly. So far we have had a positive interaction with the doctors who visit the center, so that is good. I can't really comment on the activities since I am not there all the time - only when I visit. Overall we are very pleased and feel that our dad is getting wonderful, loving care.

We chose this place because of it's safer, more personal approach. The building itself is a house converted into a care center, not an institution like a nursing home. The living area is an open space, consisting of living room, dining room, and kitchen so residents are always visible to the staff, yet each resident has their own bedroom for privacy. Meals are made in the kitchen by the staff, adjusted to each residents needs. If my mother sleeps late, she still gets fed. The staff is friendly and caring. The home is conveniently located, the only draw back is the small parking area. And the cost.

I chose it because of the small amount of people there. It's a more intimate setting than being in a large group of elderly people. It's as home-like as it could possibly be. I didn't want my mother in a place that feels like an institution. The caregivers bend over backwards for you. I had an issue with the quality of the food. They were using cheap bread and a lot of canned things. I brough this to their attention and then I saw some whole wheat bread on the table instead of the cheap bread. One thing I don't like is that in the contract it says the common area is for the quiet enjoyment of the residents but there's a couple of ladies that sing and talk loud and especially during dinner, it's disruptive to the other residents and it upsets my mom. The aids do their best but they can't just keep them in their rooms. I haven't seen many activities, so I can't comment on those.

Other families should know, that they are very responsive to the residents and their family's needs.

The staff is very kind and friendly. They get to know each resident and adapt care accordingly. I would recommend this facility depending on the need of the consumer. The facility is not upscale it is home like and for me easy to visit whenever I want to see my husband.

Fox Trail gave a good tour. The staff were helpful and answered all of our questions. It was just a different type of facility - with not as big of a staff, and a completely different atmosphere than we felt would suit our loved one's needs.

We had a very good tour with Fox Trail. The facility looked nice and staff did a great job showing us what all they offered. We liked that they solely focus on memory care and Alzheimer's residents. We just found another facility that was closer by that fit our needs a little better.

Fox trail gave us a good tour, after looking at many others, this facility is nicer and more fancy and up to date with decor.

We chose Fox Trail memory care because of the location as well as the dementia care that they provided. The staff seems very friendly and accommodating, they are not put off at all by the residents and do a great job. I would recommend to others looking.

We toured Fox Trail and it was a very nice facility but too expensive for what we were looking for.

We toured Fox Trail and it was a very nice facility but it was too expensive.

Overall, they have been very responsive and seem to care about their residents. The outside of the facility at least is in reasonable shape but could benefit from some updating. The care providers range from good to excellent, with some variability from person to person. We like the small size of the facility, and the access that that provides. For the most part, communication has been pretty good. However, when Covid hit, they transferred our loved one to another facility to receive a higher level of care. And communication suffered a little bit during that time. I'm not sure whose fault that was, on which side. But that was the only time we had an issue.

I chose Fox Trail mainly because it was a smaller community that only focuses on dementia and memory care. It is very difficult because of the pandemic, I have only been inside a few times but I have not been able to see his room or anything like that. Overall from what I have seen, I would recommend.

Feels like home. Staff was very friendly. Rooms were bright and furnished. Love the staff. Great place. To have your love one stay.

I finally stopped by while I was driving home since we're becoming concerned about Mom being alone. She is getting lost, etc. But I found such a lovely home. It's hard to believe this is for seniors and it looks more like a bed and breakfast place. It's clean and the people were doing puzzles and coloring before dinner. And the food smelled good!

I am impressed by the model Fox Trail uses in its facilities. These are smaller, homelike dwellings, accommodate a max of 16 'clients' and are set in home neighborhoods. The longevity of staff at the Cresskill and Ramsey facilities is impressive; I did not obtain the longevity figures for the staff at Paramus. Nonetheless, the residents I saw a noontime seemed content, active, involved with a physical therapist, and the staff director seems pleasant and well informed. The care is individual, the 'clients' rooms are quite small, but they don't need to be big. The distance to travel to any of the NJ facilities is a potential deal breaker for me as I live in Manhattan, and it takes a lot of time (abut 3 hrs per day) to get there and return by public transportation. In sum, I believe my wife would be content and comfortable in any of the Fox Trail facilities. i like the small, home atmosphere. 9I's ditto this review for the Ramsey location.)

I have no complaints of how things had went for my loved one and I during our tour of this community, The staff did a nice job with the presentation and made sure to answer any questions I had for them in detail. I liked the spacious dinning room they had as well as other amenities for the residents. It was just not the right fit for us in the end decision.