Park House Southfield

The staff was unprepared for our scheduled visit, however they rebounded well. Lunch was good, the tour however fell a little short, with such a large facility, there's only one dining room so for residents who's apartment is not close to the dining room there is quite a hike to get there.

There is big problem with theft. My aunt had almost all her jewelry and other valuables stolen from her apartment. It wasn't a break-in. It was someone(s) with access! The food was just OK. The side doors were not secure & often left ajar. On the plus side, the apartments are more spacious then other facilities in that price category. However, giving what we know now, we would have chosen a different facility.

I have a client who has lived at Park House for several years. She wants to remain but is not happy. Staff is good at telling her everything she wants to hear and later not care when something needs attention. Once you are there and see what is really going on it will disappoint. Management talks down to residents and can't be bothered. The food is sub-standard and housekeeping is minimal. Public areas are not clean. If your person needs care beyond medication reminders you will have to provide it. This is not a place for those who are mentally declining. We are now looking for another home. It is too bad because Park House could be better than most senior residences.

I'm a unhappy resident at Parkhouse from the beginning there have been issues my upstairs neighborhood was disorderly & extremey loud noises came from her unit we were unable to enjoy our unit eventually they were asked to move. I have had problems with housekeeping this is a service along with 2 meals daily that is inclusive you have to take this package. I moved the last week of June didn't receive housekeeping until latter part of July reason given they didn't know that they could enter my unit services was poorly administered. I have complained to the actual workers & office mgmr now I recd no housekeeping they dont come but I'm still paying. The food is right 50% of the time we order our food entrees are missing salad or dessert once we recd no food & alternative choice had to be substituted food is not appetizing but you have to pay for services that you don't want I can clean my own unit & cook my food. I feel this is a personal attack on my family.

I had a love one moving this year when the facility was American House. The communication is terrible. There is very little communication between administration,medical team and house keeping with the resident. The change that has been made due to sold of American House Southfield to Park House has cause the rating of this property to go from 75% to 10%. I would not put my love one in this facility if they need assistance. This senior residence living is for senior who are able to get around and take of themselves.