Monarch Healthcare Management

I have felt very comfortable leaving my mother at the Homestead. The staff are very caring and friendly. The facility has always been clean and inviting. I would definitely recommend this place to others.

The food at this community was good and the community is well maintained. My husband loved living here and the staff went above and beyond to make sure he was taken care of. Some of the staff have worked here for many years. We would have liked for him to stay here, however they do not accept Veterans Assistance Benefits.

Very friendly and engaged with plenty of activities for family member. Room sizes and amenities offered for residents are excellent.

The staff at The Homestead at Maplewood is amazing and very friendly. They have all been there for a long time and are wonderful people. The carpeting needs to be replaced, it smells bad. Other than that, they keep the place very clean,. They take a lot of pride in the building. I would absolutely recommend this facility to family and friends. My mother in law loves it there!

More assisted living and we needed more memory care support.

The apartments are spacious. The staff are friendly and helpful.

Modest comfort. No nonsense public health safety security. Solid caring conscientious staff. Accommodating personal needs and preferences. Primary care level of medical monitoring assistance. Very good at caring communication with family. Responsive to residents concerns. Elderly seniors men-women. Cordial, friendly considerate, helpful and mix of enjoyable entertainment Popular pass times. Weekly exercise

I grew up in WBL and I like staying in the area!! I am comfortable with what's is all around me.

The Homestead has a more cohesive feel with good staff interaction. Resident apartments are bright and cheery. Atmosphere is generally positive. [name removed] was positive yet candid in our conversation. Location is excellent for our family.

Small apts with odd layouts. Good.activities, non profit accepts share waiver. Emphasis on nursing.

My mother is enjoying her time here at this community. It is a very nice place, and I'am pleased with her move here. It is a good, safe place with kind people. I know she is being cared for very well. There are some activities available for the residents, but I think they could use more of a variety for the residents to choose from. The meals are good. It has been a good experience for us here at this community. It is a community I would recommend.

This community looks nice and up kept. My tour was with the director who gave me full attention and stayed focus through out the tour. I did like this community but the distance and not being a new development changed our decision.

Staff are very friendly and professional. Rent and services are reasonably priced. Everything about it is fabulous, we are just as pleased as can be by the experience.

There aren't really activities. The meals are chinssy- cheap frozen things. A lot of times they're is only one staff aid. They are currently painting. Not real tentative... the staff needs to better trained.

First impression is everything. I think they could do better at keeping the windows clean when you first come in. I've noticed some staff don't speak very good English. The person that helped with getting my loved one into the place was wonderful to work with and very helpful. I know the food was good. I know they've recently changed, so we'll see what happens to the quality.

I was pleased with the appearance of the place but kinda seems discombobulated at times. I'm sure they are working on the issues. Like the time that my mom and others wait on their food it has been up to 25 mins just waiting on the food. But when she gets it, it is good. The staff is helpful. It is kept clean and the grounds are well maintained. She enjoys the activities like playing cards and games. They had a fundraiser not long ago that was lots of fun and the directors were welcoming . I would recommend this community.

I have found that the " Homestead of Maplewood" does a pretty good job of engaging their Memory Care people in activities during the week. They have a lot of people who come in and entertain the residents. Which is wonderful. The thing I find most frustrating is on the week- ends - their staff is so much younger and they don't pay attention to what is going on with the residents. My sister's Walker has disappeared for the second time in the 7 weeks, she has been there. It has been gone for 6 days this time. It has her name and her apartment number on.

A lot of times there's only one person working and so the residents don't get looked after as well as they should be. They don't have an activity director anymore so the only thing the residents can do is watch TV or color. The food is not the best they they did remodel or I should say they did some painting. We had a camera in the room so we could see how early they'd put her to bed and they wouldn't even get her up for breakfast. We were not impressed at all.

During COVID I wouldn't recommend this community. The isolation and lack of community for our loved one wasn't good. They did allow virtual visits. The in person visits were very sporadic and not set up very well. This didn't make it comfortable for everyone.

Let me tell you every reason why you should never put your loved one in Pleasant Manor (PM). My mom only lived there under 2 months before she passed away, & the trouble started the first day. First off, the facilities are not clean, there is literally junk and garbage everywhere, it smells horrible, and you are lucky if you can’t get help from staff. We even witnessed a resident in a wheelchair get stuck in the door at one point with no help to get out. The majority of the rooms are very cramped with little space- they’re shared between 2 people with a curtain as a divider so you have very little privacy and bathrooms are shared between 2 different rooms. There are no phones in any of the rooms. They are EXTREMELY understaffed. My mom would press her call button for a nurse/aide and she would wait anywhere from 20-40 minutes for anyone to come to her room and help. I witnessed the long wait times myself on multiple different occasions and witnessed multiple different patients in the hallways asking for help from the CMA's and aides and they were always told there would be a wait. Second was their lack of communication in all areas. I can give multiple examples of this. They failed to schedule a parascentesis for my mom. Her discomfort got so bad that she was barely able to eat anything. They finally scheduled it but failed to communicate to them the medications she was on so when she arrived they weren't able to do it. Third- Her dentures were thrown away by a staff member at Pleasant Manor. She had set them in a cup next to her bed & apparently they thought it was garbage. They never called me to tell me about this, and I had to find out from my mom the next day. I made numerous calls to the Director of Nursing and the SW at PM to make complaints as things were going wrong right and left, and was always told “we are sorry, we are short staffed, we are working on it, we are sorry we threw her dentures away, we will get her in to the dentist to get her another pair which we will pay for.” She ended up getting her replacement dentures from them no less than one week before she passed away, and they didn’t pay for them like they said they would, they billed her dental insurance. Fourth- During her stay at PM she had 2 hospitalizations, 1 because she ended up getting an infection (not PM’s fault), and the second time because she needed stitches on her leg after they scraped it doing a chair to WC transfer (PM’s fault). Neither of these times was I called to be informed. During the hospitalization for her infection, PM called her hospital room to ask us if my mom would be coming back & if they should hold her bed. I don’t know if this is standard practice by a SNF, but I thought this was extremely unprofessional and upsetting. After being discharged back to PM on hospice, 2 days later my mom called me crying saying the nursing and staff at PM weren’t helping her with her pain management saying there was nothing more they could do. I ended up finding out through hospice that she ended up back in the ER and needed stitches because of the WC transfer incident I mentioned earlier. She only lived for another week and a half. On the day of her passing, one of the RN’s from PM stated “Has hospice called you yet about her expiring?”, “Oh I thought they would have called you about her expiring.” I am aware that ‘expired’ is a term they use in the medical field when it’s related to death, but with how they treated my mom & the experience we went through with them, it just felt like she was an expired piece of food to them and it was very unsettling and upsetting. Was my mother very ill and didn’t have much longer to live? Absolutely. Did they make her last months of life extremely difficult? Absolutely. Did they contribute to her passing quicker? You can make that decision after reading this review. I would NEVER in my right mind put any loved one in this place & I am so glad I never have to speak with them or step foot in this facility again. I have told everyone I know about our experience and will continue to do so.