Magnolia Assisted Living

Where to begin on the HORRIFIC experience with my Dad at this facility. My Dad passed away after complications from a catastrophic stroke that he had while at this facility. My Dad was of perfect mental health, only 65 and a very happy and charismatic person. He had been a paraplegic for 40 years but was recovering from a recent surgery while at Magnolia. I received a phone call from my Dad in the very late afternoon and immediately knew something was VERY wrong. He did not know who I was and was able to mutter the words "help me." I immediately called Magnolia and told them to get to my Dads room and call 911, that I believed he had suffered a stroke. The person called me back and said that my Dad had already been back from the ER that same day. I was SHOCKED at this information. She said he had pulled out his G tube and they sent him to have it put back in and that the ER sent him back. I informed her that something was very very wrong mentally and that I had my Mom on the way there

There are good aides, a few - but left in the care of others (on their phones, or leaving residents alone in building, or engaged with each other, or just do not care) so many concerns, items lost, medications lost or expired. Management would agree - until they didn't and told us our healthcare expectations were too high and demanded equipment that we had said we would not use because of the training requirement and staff that we did not trust with this equipment. The next day after giving notice - they withheld care for my mother - YES WITHHELD CARE because we did not get the equipment there that night - no compassion, postings on website are definitely staged - if you are looking for someone you love - this is not a good place.

Windhaven Senior Living is a beautiful facility, but horribly run. Massive turnover, contract caregivers that are a revolving door. Corporate has taken over and is trying to save it.

High management turn over every few months. Staff and medtech's, and nurse all quit. Staff was often overworked and disrespected. Rooms were not move in ready. Broken door locks, broken AC for days, broken ceiling fans, phone network down every few weeks.. Apartment not cleaned regularly. Food is not what is pictured online, actually much lower grade. My parents were even served raw chicken! My Mom was bite up by ants because the room was infested with them. YOUR LOVED ONE DESERVES SO MUCH BETTER!

Do not rely on WSL for quality memory care. Only a few cares and I mean a few are capable of doing the job and they are not often in the building. They are understaffed. My mom recently passed in hospice after her dementia took a toll in conjunction with NUMEROUS falls (resulted in bruising to her head). Additionally, her neighbors family moved her to another facility. They are on their 3rd management and 3rd nurse director and not sure who the executive director is cause that changed in August. Simply said use at your own risk..